Loading

The Holiday List is the list of holidays set by an organization and may be also specific to a particular location. It is important to set the Holiday List as it helps to calculate SLA response and SLA resolution for escalations and also to check the availability of Workgroups. By default, the application considers the declared Holiday list for calculating SLAs. You can add, modify, or delete Holidays. You can choose to add Holidays one by one or can also import Holidays using Microsoft Excel.

To add a Holiday:

Select Admin > Advanced > Productivity > Holiday.
On the HOLIDAY page, click ADD NEW.
Type in the new Holiday details. For information about the fields on the HOLIDAY page, see Field Description.
Click SUBMIT. A new Holiday is added.

Figure: HOLIDAY page

Field Description

The following table describes the fields on the HOLIDAY page:

Field	Description
DETAILS
Domain	Select the Domain form the drop-down list.
Holiday Date	Select the date that you want to add as a Holiday.
Location	Select the location for which the Holiday will be applicable.
Holiday Description	Type in a description for the Holiday. For example, Christmas for 25th December.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the HOLIDAY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Holidays configured in the SummitAI application for the selected year.

Figure: HOLIDAY page: List of Holidays

To edit a Holiday, click the Holiday Date. Make appropriate changes and click SUBMIT.
To delete a Holiday, click the Delete icon next to the Holiday.

Note:

When the Holidays are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Holiday.

Ensure you refer Configuring SLA Service Windows page for complete details about configuring the SLA Service Window.

Filters

Click Filters icon to set a filter criteria to view year-wise holiday list.

IMPORT HOLIDAYS

Click IMPORT HOLIDAYS to import a Microsoft Excel containing Holiday list and add Holidays in bulk. The Excel sheet should contain the following information:

Holiday Date: Holiday date in MM/dd/yyyy format, for example, 10/22/2020.
Location: The Location must match with the available Locations in the selected Domain. If the uploaded Location is not available in the selected Domain, the Location is discarded when you preview and submit.
Holiday Description: Description of the Holiday.

To import Holiday Excel:

On the HOLIDAY page, click IMPORT HOLIDAYS on the ACTIONS panel.
On the EXCEL IMPORT HOLIDAYS page, under the GENERAL tab, upload the Holiday Excel in the Source field.

Figure: EXCEL IMPORT HOLIDAYS page: GENERAL tab
Click SUBMIT. Select the sheet to import the Holidays. For information about the fields under the GENERAL tab, see Field Description.

Figure: EXCEL IMPORT HOLIDAYS page: GENERAL tab
A table listing mapped data from the Holiday Excel in the Source field and the attributes in the Destination field are displayed. Select the required options if not already selected. For information about the fields under the MAPPING tab, see Field Description. Click NEXT.

Figure: EXCEL IMPORT HOLIDAYS page: MAPPING tab
A table with all the added Holidays is displayed under PREVIEW. For information about the fields under the PREVIEW tab, see Field Description.

Figure: EXCEL IMPORT HOLIDAYS page: PREVIEW tab
Select the Domain to validate the Location from the displayed list under the PREVIEW tab. The mismatched data is highlighted in the table in red color.

Figure: EXCEL IMPORT HOLIDAYS page: PREVIEW tab
Click SUBMIT. The duplicate entries are discarded automatically.

Field Description

The following table describes the fields on the EXCEL IMPORT page:

Field	Description
GENERAL Tab
Source	Click the Upload icon to upload a Microsoft Excel sheet containing the Holidays to be imported. Click SUBMIT. Select the sheet from which you want to import.
MAPPING Tab	This tab displays the list of fields with their mapping results. If the Destination and Source are matching based on the Data Type, it indicates that the fields are mapped. If the fields are not correctly mapped, Data Type mismatch is indicated under the PREVIEW tab. Select the appropriate value in the Source field.
PREVIEW Tab	Displays the mapped values. If a field has invalid data, an error message is displayed, and the mismatch data type is highlighted.

Loading