Viewing List of Problem Records
You (Analysts, Problem Managers) can view the list of Problem Records (PRs) and view or modify a particular PR.
To View or Update Problem Records:
- Select Problem > User > Problem Record List.
- On the PROBLEM RECORD LIST page, a list of all the PRs is displayed.
- You can view the PRs in the Tile view or Tabular view.
- You can search for the PRs using the Filters icon on the ACTIONS panel (see: Filters).
Figure: PROBLEM RECORD LIST page (Tile view)
Figure: PROBLEM RECORD LIST page (Tabular view)
3. Select the PR number of the PR you want to view or update. The PROBLEM RECORD ID page is displayed. For information about the fields and icons on the PROBLEM RECORD ID page, see Creating Problem Records.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the PROBLEM RECORD LIST page.
Filters
Click FILTERS to specify a particular filter criteria to display the PRs assigned to your Workgroup. On clicking the Filters icon, the FILTERS pop up page is displayed
Figure: FILTERS pop-up page
The following table describes the fields on the FILTERS page:
Field | Description |
|---|---|
Tenant | Select the Tenant from the list. |
Workgroup | Select the Workgroup from the list. |
Status | Select the status of the PRs from the list. For more information about PR Statuses, see Problem Record Status. |
Analyst | Select the Analysts assigned to the PRs. |
Problem ID | Select the Problem ID from the list. |
Log Time | Specify the PR log time date range in the From and To fields. |
View All Problem Records | Select the check box to also view PRs from other Workgroups for which you do not have Analyst access. This check box is available if configured by the Administrator (see: Configuring Problem Management Module). |
CONFIGURE COLUMNS
Click CONFIGURE COLUMNS to customize the columns on the page. For more information, see Personalizing Pages of SummitAI Platform.