SummitAI Service Management Help

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What is a Closure Code?

A Closure Code is the status code used by the Analysts while closing Change Records (CRs). You need to add these Closure Codes based on the organizational needs. The Closure Codes defined by you are available to the Analysts while closing the CRs. You can add and modify Closure Codes for a Tenant.

To configure Closure Codes:

Select Change > Configuration > Closure Code.
On the CLOSURE CODE page, click ADD NEW on the ACTIONS panel.
Select the Tenant and type in a name for the new Closure Code in the Closure Code Name text box. If you select the Active check box, the Closure Code becomes an available option in the Closure Code list on the other pages of the application.
Click SUBMIT. A new Closure Code is configured.

Figure: CLOSURE CODE page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CLOSURE CODE page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Closure Codes configured for the selected Tenant.

Figure: CLOSURE CODE page: List of Closure Codes

To edit a Closure Code, click the Closure Code. Make appropriate changes and click SUBMIT.
To display the inactive Closure Codes, click the Include Inactive check box.

Note:

When the Closure Codes are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Closure Code.

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