Change Management Dashboard

Owned by manikandan.subbiah
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
7 min read

SummitAI Service Management Help

Change Management

On the Change Dashboard page, users can view various Advanced reports related to Change Management.

To View Change Management Dashboard:

  1. Select Reports. The following page is displayed.

    Reports page
    Figure: Reports page
  2. Click Advanced Reports. The Report List page is displayed.
  3. Click Dashboards tab at the top of the page, the Dashboard List and Viewer page is displayed.

    Dashboards tab
    Figure: Dashboards tab
  4. Under Modules, click Change Management and select the required Dashboard.

List of Reports in Change Dashboard

ReportDescription
Open Changes

This tile displays the count of Open Changes. You can view further details of the open Changes in the drill-down page by clicking the number (count) on the tile.


The drill-down page provides details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

For example, see the following screenshot:

High Risk Changes

This tile displays the count of High Risk Changes. You can view further details of the High-Risk Changes in the drill-down page by clicking the number (count) on the tile.

The drill-down page provides details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

For example, see the following screenshot:

Emergency Changes

This tile displays the count of Emergency Changes. You can view further details of the Emergency Changes in the drill-down page by clicking the number (count) on the tile.

The drill-down page provides various details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

For example, see the following screenshot:

Critical Changes

This tile displays the count of Critical Changes. You can view further details of the Critical Changes in the drill-down page by clicking the number (count) on the tile.

The drill-down page provides various details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

For example, see the following screenshot:

Rolled Back Changes

This tile displays the count of Rolled Back Changes. You can view further details of the Rolled-Back Changes in the drill-down page by clicking the number (count) on the tile.

The drill-down page provides various details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

For example, see the following screenshot:

Delayed Changes

This tile displays the count of Delayed Changes. You can view further details of the Delayed Changes in the drill-down page by clicking the number (count) on the tile.

The drill-down page provides various details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

For example, see the following screenshot:

Changes On-Hold

This tile displays the count of On-Hold Changes. You can view further details of the On-Hold Changes in the drill-down page by clicking the number (count) on the tile.

The drill-down page provides various details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

For example, see the following screenshot:

Unassigned Changes

This tile displays the count of Unassigned Changes. You can view further details of the Unassigned Changes in the drill-down page by clicking the number (count) on the tile.

The drill-down page provides various details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

For example, see the following screenshot:

Changes Awaiting for Approval

This tile displays the count of Changes waiting for approval. For example, see the following screenshot:

Open Changes By Change Type

This pie chart displays the count of open Changes based on Change Types, such as Normal, Standard, Emergency, and Expedited. For example, see the following screenshot:

Each Change Type is denoted with a different color. You can view more details of the Change Types in the drill-down page by clicking the respective number on the pie chart. 

The drill-down page provides various details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

Open Changes By Priority

This pie chart displays Open Change Request count by Priority. For example, see the following screenshot:

Each Priority is denoted with a different color. You can view further details of the Change Requests in the drill-down page by clicking the respective number on the pie chart.

The drill-down page provides various details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

Open Changes By Status

This pie chart displays the number and percentage summary of the Open Changes by Status. For example, see the following screenshot:

Each Status is denoted with a different color. You can view further details of the Change Requests in the drill-down page by clicking the respective number on the pie chart.

The drill-down page provides various details, such as Change Request ID, Request Registration Time, Requested By, Change Type, Status, Category, Impact, Priority, Workgroup, Analyst, Planned Start Time, Planned End Time, Actual Start Time, Actual End Time, Solution, Closure Code, Closure Category, and Change Category.

Open Changes By Risk and Change Type

This grid chart displays the Open Changes by Change Type and  Risk. For example, see the following screenshot:

 You can view the further details in the Subreport pop-up page by clicking a Change Type.

Closed Changes v/s Successful Changes

This bar chart displays the number of closed and successful Changes month-wise. For example, see the following screenshot:

Click on a month to view the Subreport.

Top 10 Workgroups By Number of Changes

This bar chart displays the Top 10 Workgroups based on the number of Changes. For example, see the following screenshot:

Click on a Workgroup to view the Subreport.

Top 10 Analysts By Number of Changes

This tile displays the Top 10 Analysts based on number of Changes.  For example, see the following screenshot:

Click on an Analyst to view the Subreport.

Top 10 Change Categories

This tile displays the Top 10 Change Categories based on number of Changes. For example, see the following screenshot:



Click on a Change Category to view the Subreport.

Top 10 CI Classes

This tile displays the Top 10 CI Classes based on number of Changes. For example, see the following screenshot:



Click on a Classification to view the Subreport.


Changes Created v/s Closed

This tile displays the count of Changes Created and Changes Closed month-wise. For example, see the following screenshot:




On Time v/s Delayed Implementation

This bar graph displays Changes Implemented On Time and Delayed Implementation in Percentage Priority-wise. For example, see the following screenshot:

Change Success Report

This pie chart displays the number and percentage summary of the successful and unsuccessful Changes. For example, see the following screenshot: