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What is Password Management?

SummitAI Password Management is a self-service solution that enables your users to reset their forgotten passwords and unlock their Active Directory accounts. This gives more power to the users where they do not need to depend on the Administrators or require IT Support team's time and effort to sort out the simple password change, and account unlock related queries. Hence, this empowers the users and reduces the work load of the IT Support team freeing up their time to work on more complex issues.

The SummitAI Password Management is available on web and on mobile to the users.

Benefits

The IT Administrators or IT Support team do not need to spend time in fixing password reset and account unlock requests from End Users.
The IT Administrators can configure AD Properties, such as Last Name, which the End Users can update themselves.
This gives more power to the End Users, wherein, they can self-service and sort out the most frequently encountered issues, such as locked account, change password, and updating user information.

How to Access Password Management Module?

The SummitAI Password Management module can be accessed by users using the following ways:

Web Portal: You can access the SummitAI Password Management application using the URL provided by the IT Team of the organization.
Mobile Application: You can access the SummitAI Password Management using your mobile devices by installing the SummitAI Mobile App, in which the SummitAI Password Management module is integrated. These options are available only if your organization has subscribed to SummitAI Password Management.

Prerequisites

Web Application

Application Server

Minimum Hardware Requirements

Intel Xeon Quad Core processor or equivalent
8 GB of RAM
250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

Windows 2008 R2 Enterprise edition or later
IIS 7.0 or above (Web Server)
Dot Net Framework 4.6.2 and above
NET State Service start type with Automatic

Mandatory Upgrades in SummitAI v5.6 or later Versions

To upgrade the SummitAI application to v5.6 or later, upgrade all the SummitAI Data Collector and SummitAI Proxy servers to v5.6 or later.

Proxy Server

Minimum Hardware Requirements

Intel Xeon Quad Core processor or equivalent
8 GB of RAM
250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

Windows 2008 R2 /Windows7(Standard Edition) or later
IIS 7.0 or above (Web Server)
Dot Net Framework 4.6.2 and above
NET State Service start type with Automatic

Browser Compatibility

Internet Explorer (IE) version - Windows 7 IE version- 8.0.7601.17514 and above.
Microsoft Edge version 15063.674.0 and above
Firefox version 30 and above
Chrome version 30 and above
Safari version 1.7

Note:

With IE version 8 & 9, only End User screen for Service Management will be For all other roles, IE version 10 and above is required.
When viewing the Application, it is best to view at 1366 x 768 screen resolution.

Database Server

Minimum Hardware Requirements

Intel Xeon Quad Core processor or equivalent
8 GB of RAM
250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

Windows 2008 R2 or later
SQL Server 2008 R2 Standard / Enterprise

Note:

Additionally, the following SQL Server editions are also supported:

SQL Server 2012 Standard/Enterprise
SQL Server 2014 Standard/Enterprise

The above-mentioned minimum hardware/software requirements are for indicative purposes only. The application experience may not be the best on this minimum configuration. The performance and experience of the application depends on various factors including the customer environment. Please contact Symphony SummitAI Sales or Support contact to understand the implementation and deployment services provided to assess the organization's specific needs.

Mobile App

Android Device

Android™ 4.0 or later versions
ARMv7/x86 processor with vector FPU, minimum 550 MHz, OpenGL ES 2.0, H.264, and AAC HW decoders

IOS Device

Requires iOS 9.0 or later versions
Compatible with iPhone, iPad 2 Wi-Fi + 3G, iPad Wi-Fi + Cellular (3rd generation), iPad Wi-Fi + Cellular (4th generation), iPad mini Wi-Fi + Cellular, iPad Air Wi-Fi + Cellular, iPad mini 2 Wi-Fi + Cellular, iPad Air 2 Wi-Fi + Cellular, iPad mini 3 Wi-Fi + Cellular, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro Wi-Fi + Cellular (2nd generation), 10.5-inch iPad Pro Wi-Fi + Cellular, and iPad Wi-Fi + Cellular (6th generation)

Note:

In order to use the SummitAI Password Management Mobile App, the Web Services should be accessible over internet.

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