Service Management Help

Service Request Management

Description

Service Entitlements are the Services that an End User is entitled to receive. These Services are based on the End User's location, role, and designation. No approval is required for the Service Entitlements. The Administrators configure the Service Entitlements for the End Users.

Example: In an organization, where the Team Leads or above are entitled to receive Data Cards, no approval is required, and the Data Card is provided to them without any delay of approvals.

Advantages

The Service Requests, which are Service Entitlements for an End User, do not need to be approved.
The Service can be quickly provided to the End User (no time spent on approvals).

Accessing the Feature

Click the MY ENTITLEMENTS tile on the USER DASHBOARD tab (Dashboard > USER DASHBOARD tab) to view the Services that you are entitled to, see My Entitlements. The MY ENTITLEMENTS tile is available to the End Users if enabled by the Administrators.

Figure: User Dashboard page

Release Notes | Installation Guide | Other Documents

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