Configuring SR Evaluator

Owned by Saranya S (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

Service Management Help

Service Request Management

Who is an Service Request Evaluator?

An Evaluator views the Service Request summary, adds the required details, and create tasks for the Analyst.

To Configure Evaluator:

  1. Select Request > Configuration > Others > Evaluator Configuration. The EVALUATOR page is displayed.
  2. Select Tenant and fill in all the details on the EVALUATOR page. For more information about the fields on the EVALUATOR page, see Field Description.
  3. Click SUBMIT. A new Evaluator is added.

EVALUATOR Configuration

Figure: EVALUATOR Configuration

Field Description

The following table describes the fields on the EVALUATOR page:

Field

Description

Details

Evaluator

Type in the name of the Analyst. You can also search for the Analyst in the search box.

EMP ID

Displays Employee ID of the Evaluator.

Name

Displays the name of the Evaluator.

E-mail ID

Displays e-mail ID of the Evaluator.

NT Login Name

Displays the Login Name of the Evaluator.

Click the Delete icon, associated with the Evaluator to remove from the added list.

Note:

The Analyst who is mapped to the selected Tenant can be configured as an Evaluator.