Configuring SR Evaluator

Service Management Help

An Evaluator views the Service Request summary, adds the required details, and create tasks for the Analyst.

Select Request > Configuration > Others > Evaluator Configuration. The EVALUATOR page is displayed.
Select Tenant and fill in all the details on the EVALUATOR page. For more information about the fields on the EVALUATOR page, see Field Description.
Click SUBMIT. A new Evaluator is added.

EVALUATOR Configuration

Figure: EVALUATOR Configuration

The following table describes the fields on the EVALUATOR page:

Field	Description
Details
Evaluator	Type in the name of the Analyst. You can also search for the Analyst in the search box.
EMP ID	Displays Employee ID of the Evaluator.
Name	Displays the name of the Evaluator.
E-mail ID	Displays e-mail ID of the Evaluator.
NT Login Name	Displays the Login Name of the Evaluator.
	Click the Delete icon, associated with the Evaluator to remove from the added list.

Note:

The Analyst who is mapped to the selected Tenant can be configured as an Evaluator.