Resolved Incidents Against Time Frame

Owned by Saranya S (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

Incident Management

Report Description

The Incident Vs Time Taken to Resolve report is a graphical report that displays the percentage of Incidents resolved for different time frames, such as ‘<2 hours’, ‘>= 2 hours’, and ‘<4 hours’, and so on. The Last three months data from the selected month is displayed.

INCIDENT VS TIME TAKEN TO RESOLVE page 
Figure: INCIDENT VS TIME TAKEN TO RESOLVE page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT VS TIME TAKEN TO RESOLVE page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records on the INCIDENT VS TIME TAKEN TO RESOLVE page.

FILTERS pop-up
Figure: FILTERS pop-up