You can add or modify one or more services that are critical for IT management by configuring Vital Business Functions, VBFs. A VBF here refers to one or more services that has high Impact on the business.
- Select Operations > Configuration > General > Vital Business Function.
- On the VITAL BUSINESS FUNCTIONS page, click the Filters icon and select the Tenant. Click ADD NEW on the ACTIONS panel.
- Type in the name for the new Business Function and fill in the required details. For more information about the fields on the VITAL BUSINESS FUNCTIONS page, see Field Description.
- Click SUBMIT. The new Vital Business Function is configured.

Figure: VITAL BUSINESS FUNCTIONS page
Field Description
The following table describes the fields on the VITAL BUSINESS FUNCTIONS page:
Field | Description |
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DETAILS |
Business Function Name | Type in the name for the Vital Business Function. |
Description | Type in the description for the Vital Business Function. |
Customer | Lists the configured Customers. Select the Customer from the list. |
Location | Lists the configured Locations. Select the Location from the list. |
Map | Displays the list of available Servers, Devices, Links, URLs, and Printers for the selected Customer and Location. Select the appropriate values from the Server, Device, Link, URL, and Printer field to map to the Vital Business Function. |
Active | Indicates the status for the Vital Business Function. - If selected, the configured Vital Business Function profile is active.
- If not selected, the configured Vital Business Function profile is inactive.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the VITAL BUSINESS FUNCTIONS page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured Vital Business Functions for the selected Tenant.

Figure: VITAL BUSINESS FUNCTIONS page: List of vital business functions