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Denali SP1

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Service Request Management

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Concepts SRM

Owned by Chilukuri Srinivasa Reddy

Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

1 min read

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Service Management Help

Service Request Management

The following concepts are available in Service Request Management:

Service Request Status
Response Time Vs Resolution Time
Service Entitlement
SLA, OLA and UC
Work Orders SRM

Release Notes | Installation Guide | Other Documents

{"serverDuration": 38, "requestCorrelationId": "38dc3434aec342fcaaae2fff0eaf5c67"}