Managing My Incidents

The Analysts can also log their issues, view the Incidents logged, and update them. In addition to the actions that Analysts can perform (see: Analysts 1), they can also perform all the actions of an End User.

• Log Incidents, see Logging Incidents.
• View the list of Incidents logged for you, see Viewing My Incidents List.
• View or update Incidents logged for you, see Viewing or Updating My Incidents.
• View End User Dashboard, see End User Dashboard.
• Copy Incidents, see Logging Incidents.
• Search Incidents, see Viewing My Incidents List.
• Escalate Incidents, see Viewing or Updating My Incidents.
• Reopen Incidents, see Viewing or Updating My Incidents.
• Provide feedback on the resolved Incidents, see Viewing or Updating My Incidents.
• Close resolved Incidents, see Viewing or Updating My Incidents.
• Chat with Analysts, see Chatting with Analysts.
• View Knowledge Records (KRs) and also rate them, see Knowledge Dashboard.
• Participate in Surveys, see CSAT Survey.