Configuring ETR E-mail Notifications

Owned by Aravind Naik (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Incident Management

You can configure or modify the e-mail Ids of the recipients for a specific Workgroup/Category, who are notified when the Expected Time to Resolution is updated.

To configure ETR E-mail Notifications:

  1. Select Incident > Configuration > Others > ETR E-mail Notification.
  2. On the ETR E-MAIL NOTIFICATION page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant.
  4. Make appropriate selections, and type in the required details.
  5. Click SUBMIT. A new ETR E-mail Notification is configured.

    ETR NOTIFICATION page
    Figure: ETR NOTIFICATION page

Field Description

The following table describes the fields on the ETR NOTIFICATION page.

Field

Description

Workgroup

Select the Workgroup.

Category

Select the Category.

E-mail ID

Specify the E-mail IDs. You can specify multiple E-mail IDs separated by semicolon (;).

Send Notification to Workgroup Owner

If selected, the E-mail notification is sent to the configured Workgroup Owner.

Send Notification to Analyst

If selected, the E-mail notification is sent to the configured Analyst.

Active

If selected, the ETR Notification configuration becomes active.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the ETR NOTIFICATION page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the ETR Notifications configured in the SummitAI application for the selected Tenant.

ETR NOTIFICATION page

Figure: ETR NOTIFICATION page

  • To edit an ETR Notification, click the ETR Notification ID. Make appropriate changes and click SUBMIT.
  • To display the inactive ETR Notifications, click the Include Inactive Records check box.

Note:

When the configured ETR Notifications are displayed under the LIST table, the ADD NEW button is displayed on the ACTIONS panel. Click ADD NEW to configure a new ETR Notification.