SummitAI Service Management Help

Incident Management

Report Description

The Incident Customer CSAT Report is a graphical report that displays the customer feedback received on the Incidents for a specific period of time. It displays the percentage of Incidents for each feedback rating.

INCIDENT CUSTOMER CSAT REPORT page
Figure: INCIDENT CUSTOMER CSAT REPORT page

Click the feedback rating bar to view the list of Incidents for which the particular feedback rating is received. Click the Incident ID to view Incident details.

INCIDENT DETAIL page
Figure: INCIDENT DETAIL page

INCIDENT page
Figure: INCIDENT page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT CUSTOMER CSAT REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records on the INCIDENT CUSTOMER CSAT REPORT page.

FILTERS pop up
Figure: FILTERS pop up

Release Notes | Installation Guide | Other Documents

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