SummitAI Service Management Help

Incident Management

Report Description

The Incident Response & Resolution Time Trend report displays the count of Incidents resolved and Incidents responded. It also displays Average Response Time and Resolution Time. For information about viewing reports, see Viewing Reports.

INCIDENT RESPONSE & RESOLUTION TIME TREND Report ACTIONS
Figure: INCIDENT RESPONSE & RESOLUTION TIME TREND Report

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT RESPONSE & RESOLUTION TIME TREND page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT RESPONSE & RESOLUTION TIME TREND page.

RESPONSE & RESOLUTION TIME TREND report: FILTERS pop-up page
Figure: RESPONSE & RESOLUTION TIME TREND report: FILTERS pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the report data to a Microsoft Excel sheet.

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