SummitAI Service Management Help

Report Description

This report displays the number of Incidents created, responded, and resolved every hour for the selected date range.
Inflow Incident Timeline

Figure: Inflow Incident Timeline

On the graph, click Incident Responded bar (pink) to view the detailed report on the Incidents responded per hour. See Screen Shot.

INCIDENT RESPONDED BY EXECUTIVES page
Figure: INCIDENT RESPONDED BY EXECUTIVES page

On the table, click the number in hours column to view the list of Incidents in respective status.

Incident List
Figure: Incident List

This section explains the icons in the ACTIONS panel of INCIDENT INFLOW TIMELINE page.

Filters

Click FILTERS to open the FILTERS pop-up page and specify the filter criteria to display records in the INCIDENT INFLOW TIMELINE report.

FILTERS window
Figure: FILTERS window

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.