SummitAI Service Management Help

Incident Management

Report Description

The Resolution Summary By User Custom Attribute report displays the count of Incidents created, resolved, and resolution SLA %age met. For information about viewing reports, see Viewing Reports.

Incident Resolution Summary By User Custom Attribute Report
Figure: Incident Resolution Summary By User Custom Attribute Report

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT RESOLUTION SUMMARY BY USER CUSTOM ATTRIBUTE REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT RESOLUTION SUMMARY BY USER CUSTOM ATTRIBUTE REPORT page.

RESOLUTION SUMMARY BY USER CUSTOM ATTRIBUTE REPORT: FILTERS pop-up page
Figure: RESOLUTION SUMMARY BY USER CUSTOM ATTRIBUTE REPORT: FILTERS pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the report data to a Microsoft Excel sheet.

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