SummitAI Service Management Help

Incident Management

Report Description

This report displays the average Incident per user for the selected Tenant, Trend and Workgroup. The data shown in this report are based on the filter criteria selected in the Customer and Location fields in Report section of the ROLE TEMPLATE - OTHER CONFIGURATION page. For information about viewing reports, see View Reports.

AVG INCIDENT PER USER report
Figure: AVG INCIDENT PER USER report

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the AVG INCIDENT PER USER report page:

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the AVG INCIDENT PER USER Report.

AVG INCIDENT PER USER Report: FILTERS pop-up page
Figure: AVG INCIDENT PER USER Report: FILTERS pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

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