SummitAI Service Management Help

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What is Priority?

Priority defines the precedence in which a particular Change Record (CR) should be addressed. You can add and modify the Priority levels for CRs under a Tenant.

To configure Priority values:

Select Change > Configuration > Priority.
On the PRIORITY page, click ADD NEW on the ACTIONS panel.
Select the Tenant and type in a name for the Priority in the Priority Name text box and specify a numeric value in the Sort Order text box. If you select the Active check box, the Priority value becomes an available option in the Priority list on the other pages of the application.
Click SUBMIT. A new Priority value is configured.

Figure: PRIORITY page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PRIORITY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Priority values configured for the selected Tenant.

PRIORITY page: List of Priority values

Figure: PRIORITY page: List of Priority values

To edit a Priority value, click the Priority Name. Make the appropriate changes and click SUBMIT.
To display the inactive Priority values, click the Include Inactive check box.

Note:

When the Priority values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Priority value.

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