SummitAI Service Management Help

Change Management

Following are the various roles involved in managing the Change Management process:

Change Requester: A member who creates a new Change Record (CR). In addition, the requester can view and edit the existing CRs.
Change Record Authorizer: The Change Record Authorizer is a Workgroup owner who has rights to authorize a CR.
Assigned Workgroup: A member of Assigned Workgroup has the authority to edit the CR details.
Implementer: A member responsible to execute tasks for fulfillment of a CR.
Change Advisory Board (CAB) Member: A member of the Change Advisory Board who has the authority to sign-off, reject, or recommend changes necessary for anything that need to be processed.
Change Manager (CM): A person who reviews all the SRs, sets Change Record Authorizers, tables the CRs to the CAB, chairs the CAB meetings, issues Change Schedules, reviews all the implemented CRs, and generates regular reports. For more information about the various activities a Change Manager can perform, see Change Manager.
Post Implementation Reviewer: A person who reviews the impact of the CR and advises if the CR changes should be released or reverted. Many of the times few of the CAB members may also play this role. The Change Manager decides the PI Reviewer.
Customer Approver: A person from the customer end who reviews and approves the CR before the CR is implemented. The Customer Approval may be required before or after the CAB approval. This can be set while creating the CR.
Customer Tester: A person from the customer end who creates test cases and checks the CR solution.

Change Management Roles

Figure: Change Management Roles

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