SummitAI Service Management Help

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What is Orchestration?

SummitAI Orchestration helps in creating an automated workflow in managing, configuring, and troubleshooting complex interconnected systems, application, and process.

SummitAI Orchestration has an open framework with support of widely used multiple scripting languages, such as PowerShell, Python, Perl, VBScript, bash, and batch. Thus, enabling integration with any application or system present in on-premise or on cloud.

It has OOB integration with SummitAI ITSM enabling automated service fulfillment (a.k.a self-service) using Service Request and automated remediation (a.k.a self-healing) of issues (Incidents) on the infrastructure, thus, helping Managed Services or any IT infrastructure team to reduce operational cost and improve user experience.

SummitAI Orchestration has OOB integration with SummitAI Asset Management in enabling self-service using Service Requests. It has 185+ OOB compliance policies for Endpoints (laptop/desktop) with automated remediation framework. With this, one can create their own custom policy and remediation using scripts.

SummitAI Orchestration has 100+ OOB script modules for quick development.

Examples:

Creation/ Deletion of a User/Mailbox
Shutting Down/Restarting a Server/ Service
Installation/Uninstallation of any Software
Addition/ Removal of a VM
Configuration of Access List

Orchestration Capabilities

Automated Service Request Fulfillment
Automated Incident Remediation
Automated Scheduled Task Execution

Orchestration Service

Service/Process Automation
- Datacenter Services
- End User Services

Orchestration Action Library

Datacenter Services

Microsoft Active Directory

AD User Creation
Remove User from Security Group
Add User to Security Group
Change Owner Security Group
Check AD User Exists
Update User First Name and/or Last Name
Update AD Object Owner
Delete Security Group
Create Security Group
Create Service Account
Password Reset
Account Unlock

Microsoft Exchange

Update User Email ID
Check Email ID Exists
User Mailbox Creation
Increase Mailbox Size
Add User to Distribution List
Remove User from Distribution List
Change Owner of Distribution List
Delete Distribution List
Create Distribution List
Check User Exists in Distribution List
Check Distribution List Exists
Group Mailbox Creation

Windows Operating System

Share Folder Access
Share Folder Creation
Get-Active RDP Connections
Get-Active Share Connections
Windows Service Restart
Service Start
Service Stop
Add Server to Domain
Remove Server from Domain
Uninstall a Role/Feature in Windows Server
Clear Event Logs
Create an Event in the Event Logs
Creating Service Account
Deleting Service Account
Install a Role/Feature in Windows Server
Increase Hard Disk Size
Create Resource Group
Giving Permission to Specific Directory or File
Install Software in UNIX/LINUX
Assigning ACL
FTP Account Creation
Backup Service Restart
Add DNS Server Resource Record
Remove DNS Server Records
Adding MX Records
Removing MX Records

MSQL/Oracle

Create Database
Create Table
Create View
Create Index
Shrink Data/Log File
Filegroup add & Data/Log File Increase/Decrease -SQL
Archive Log Files
Drop Indexes
Create Indexes

Middleware

Auto Install of Web Logic Software
Adding Node Cluster

Networks

Create User on Aruba Device
Create User in Cisco Device
Create User on Cisco ISE
VLAN Configuration
Reset Cisco Router Ports

Google - Gsuite

Create User
Delete User
Add User to Group
Remove User from Group

End User Services

DL Management

Creation of Distribution List
Add to Distribution List
Remove from Distribution List
Deletion of Distribution List
Change the owner of Distribution List

Generic /Self Services

Access to Shared Folder
Create Share Folder for Project
Requesting admin access to Laptop/Desktop
Installing Software on Laptop/Desktop
Provisioning of a new vanilla VM
On-boarding of New User
Off-boarding of New User
AD Password reset via SMS
Get AirWatch Access
Printer Configuration
Updating End User Profiles
Configuring Browser Settings

Features of Orchestration

Agent less Architecture
Supports various scripting languages such as PowerShell, VB script, Python, Perl, Bash and Batch.
Easy Integration with Private/Public Cloud or On-Premise systems/applications
Any protocol is supported provided Ports are open.
E2E Workflow development with continuous support.
Execution of workflow automatically when incident or Service request is created or updated.
Execution of workflow on a specific date via Automated Work Order Creation
Execution of workflow manually by an analyst based on his Choice
Orchestration can be integrated with On-Cloud or On-Premise systems/ applications

Configuring Orchestration

The Administrators can configure Orchestrations for Incidents and Service Requests (SRs). In Orchestration, a condition is defined. If this condition is met, the defined Orchestration Scripts are executed. This does not require any manual intervention from the Analysts and the actions are performed by the Orchestration Scripts if the pre-condition is met. For more information about configuring Orchestration, see Configuring Orchestration.

Configuring Orchestration Scripts

Orchestration Scripts need to be configured so that Analysts can execute the scripts on the Configuration Items (CIs). The configured Scripts are used in Orchestration. The Administrators need to configure the Scripts, specify the target platform, and add commands that need to be executed through the Script. For more information about configuring Orchestration Scripts, see Configuring Orchestration Scripts.

Accessing the Feature

The Analysts can view the Orchestrations under the ORCHESTRATION tab if the logged Incident/ Service Request meets the configured conditions (see: Viewing and Updating Incident Details and Viewing and Updating Service Request Details).

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