SummitAI Service Management Help

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Service Portfolio Management (SPM) is the process of identifying and designing the need of new Services, its overall effect on the organization in terms of benefits, cost, etc. It also includes Third-Party Services that are part of Service offerings to customers and Co-services that is offered to customers by the combined effort of both parties (internal and the third-party support). The SPM module is about driving an organizational effort towards developing new Services, modifying existing Services, or retiring ‘old’ Services. To accomplish this goal, the following set of activities are performed in an organization on a periodic basis: Define, Analyze, Approve, and Chart. For more information about SPM, see Service Portfolio Management.

Service Catalog Management (SCM) is the process of creating the Service, which is designed in the Service Portfolio Management (SPM) and publishing it to the right and relevant users. SCM provides vital information for all other Service Management processes: Service details, current status and the Services' interdependencies. The End Users use the Service Catalog defined using this module to select and request for a Service and raise a Service Request (SR). For more information about SCM, see Service Catalog Management.

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