SummitAI Service Management Help

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What are Parent and Child Incidents?

In Incident Management, multiple Incidents may be reported, which are of same type (reported during an outage or a network failure). In such a case, Analysts or Administrators can set one of these Incidents as the Parent Incident and all other related Incidents as the Child Incidents. This helps in easy and convenient Incident management and also reduces the efforts required to update multiple Incidents of similar nature.

Figure: Parent and Child Incidents

How are Parent and Child Incidents Linked?

The Parent Incident has the Child Incidents linked to it under the RELATIONSHIP tab of the Incident page. All the changes made to the Parent Incident reflect in the Child Incidents.

See Screen Shot

Figure: Parent Incident

The Child Incidents cannot be updated individually.

See Screen Shot

Figure: Parent Incident

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