Service Management Help

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You can view the list of Appointments and cancel or re-schedule an Appointment.

To view or update Appointments:

Select IT Clinic > User > My Appointments. The MY APPOINTMENTS page is displayed.
On the MY APPOINTMENTS page, the list of Appointments are displayed.

Figure: MY APPOINTMENTS page
Select the Appointment ID of the Appointment that you want to cancel or re-schedule. The APPOINTMENT ID page is displayed.

Figure: APPOINTMENT ID page

Field Description

The following table describes the fields on APPOINTMENT ID page:

Field	Description
Tenant	Displays the name of the Tenant.
Location	Displays the location.
Kiosk	Displays the name of the kiosk.
Capture Meeting Details	Displays Yes or No.
Appointment Slot	Displays the date and time of the appointment.
Symptom	Displays symptom details about the appointment.
Description	Displays the brief description about the appointment.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the APPOINTMENT ID page.

SHOW LIST

Click to view the list of appointments booked by you.

CANCEL APPOINTMENT

Click CANCEL APPOINTMENT on the ACTIONS panel to cancel the Appointment. Type in the Cancellation Remarks and click SUBMIT.

Figure: Cancel Appointment pop-up page

RESCHEDULE APPOINTMENT

Click RESCHEDULE APPOINTMENT on the ACTIONS panel to reschedule the Appointment to a future date or time.

Figure: Reschedule Appointment pop-up page

CHAT HISTORY

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