SummitAI Service Management Help

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The Knowledge Record should be published so that the Analyst or the End Users can access it.

Click Knowledge > User > Knowledge Record List.
On the KNOWLEDGE RECORD LIST page, click the Filters icon and select Approved in Status drop-down list. Click SUBMIT.

Figure: APPROVE KNOWLEDGE RECORDS page (Tile View)
Click the approved KR ID.
On the KNOWLEDGE RECORD ID page, click APPROVAL on the ACTIONS panel. The APPROVAL pop-up page is displayed.

Figure: APPROVAL pop-up page
Select the Approval Status as Published, enter the Approval Remarks and click SUBMIT to publish the Knowledge Record. For more information about the fields in the APPROVAL pop-up page, see Field Description.
Note:

The Publishers can edit the authorized KR on the KNOWLEDGE RECORD ID page if the Administrator provides edit access to the Publishers on the Knowledge Management TENANT configuration page, see Configuring Knowledge Management Module.
Even if the Administrator provides edit access to the Publishers, the Publishers can not edit the following fields of the Knowledge Record: Tenant, Workgroup, Owner, and Active.

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