Service Management Help

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The Analysts are also the users of the organization's IT infrastructure. If they need additional piece of hardware (for example, additional RAM), software (for example, Adobe Acrobat Pro), or services, they can raise Service Requests (SRs) to raise such requests. In addition to the actions that the Analysts can perform (see: Analysts_SRM), they can also perform all the actions of an End User.

Log SRs, see Logging Service Requests (SRs).
View the list of SRs logged for you, see Viewing My Service Requests List.
View or update SRs logged for you, see Viewing/Updating My Service Requests (SRs).
Escalate SRs, see Escalating SRs.
Reopen SRs, see Reopening SRs.
Cancel SRs, see Canceling SRs.
Send e-mails, see Sending Mails.
Approve SRs, see Approving Service Requests (SRs).
Search SRs, see Filters under Actions.
View End User Dashboard, see End User Dashboard.

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