Service Management Help

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You can view the Services you are entitled for. You can log a Service Request to request for a Service Entitlement. The Service Entitlements do not need approvals.

To view Services:

On the USER DASHBOARD (Dashboard menu), click the MY ENTITLEMENTS tile under OTHERS section. Alternatively, select Request > User > My Entitlements.

Figure: USER DASHBOARD page
On the MY ENTITLEMENTS page, the available entitled Services are displayed under ENTITLED SERVICE section. The Services availed by you are displayed under the AVAILED SERVICE section.

Figure: MY ENTITLEMENTS page

To avail Services:

On the MY ENTITLEMENTS page, under the ENTITLED SERVICE section, click the Service you want to avail.
The LOG SERVICE REQUEST page is displayed with the details about the selected service. Fill in the required details and click SUBMIT. No approval is required as this is an entitled Service.

Figure: LOG SERVICE REQUEST page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel.

Filters

Click the Filters icon to specify a particular filter criteria to display the entitled and availed Services. On clicking the Filters icon, the FILTERS pop-up page is displayed. Select the Tenant for which you want to view the Services. Click SUBMIT.

FILTERS pop-up page
Figure: FILTERS pop-up page

SUPPORT DOCUMENTS

Click SUPPORT DOCUMENTS to view the documents related to the selected Service.

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