Adding Configuration Items

You can provide details, such as the device or host name, MAC address, Owner Workgroups, model numbers, installation date, location, and Vendor under the GENERAL tab. Figure: GENERAL Tab The following table describes the fields under the GENERAL tab: Field Description Is Mandatory? System Defined or User Defined Editable (Add or Update) IP Address Helps in identifying a CI. Type in the IP address of the CI. Yes User Defined Update - Yes. Updating an IP Address is possible. Adding - No. Adding a new IP Address from this screen is not possible.  MAC Address Helps in identifying a CI. Type in the MAC address of the CI. Yes User Defined Update - Yes. Updating a MAC Address is possible. Adding - No. Adding a new MAC Address from this screen is not possible.  Make Type in the make of the CI. No User Defined Update - Yes. Updating a Make is possible. Adding - No. Adding a new Make from this screen is not possible. Vendor Helps in identifying a vendor who is servicing the CI. Type in the name of the Vendor of the CI. No User Defined Update - Yes. Updating a Vendor is possible. Adding - No. Adding a new Vendor from this screen is not possible. Model No. Helps in identifying a CI. Type in the model number for the CI. No User Defined Update - Yes. Updating a Model No is possible. Adding - No. Adding a new Model No. from this screen is not possible. Installation Date Helps in identifying the date on which the CI was commissioned. Select the date of installation of the CI. No User Defined Update - Yes. Updating Installation Date is possible. Adding - No. Adding a Installation Date from this screen is not possible. Managed By Helps in mapping a CI 's operational/transactional ownership to a workgroup. The Owner workgroup or Managed by can be same or different. Select the team who will manage the CI. For example: IT Service Desk and Enterprise Application. No User Defined Update - Yes. Updating Managed By to another existing workgroup is possible. Adding - No. Adding Managed By from this screen is not possible. Location Helps in mapping a CI to geographical location. Select the location for the CI. No User Defined Update - Yes. Updating Location to another location is possible. Adding - No. Adding a new location from this screen is not possible. Rack Helps capture the physical RACK number where CI is hosted. Type in the rack name to install the CI. No User Defined Update - Yes. Updating Rack to another existing rack is possible. Adding - No. Adding a new Rack from this screen is not possible. Underpinning Contract Helps in mapping any contract associated with a vendor who is managing the CI. Select the Underpinning Contract applicable for the CI. The Underpinning Contract (UC) is the agreement between an IT Service Provider and a Third Party (Vendor). The Third Party provides Goods or Services that support delivery of an IT Service to a Customer. The Underpinning Contract defines targets and responsibilities that are required to meet agreed Service Level Targets defined in an SLA. No User Defined Update - Yes. Updating an Underpinning Contract (UC) to another existing UC is possible. Adding - No. Adding a new UC from this screen is not possible. Project Helps in mapping a CI to a Project. Select the name of the project for the CI. No User Defined Update - Yes. Updating the Project to another existing Project is possible. Adding - No. Adding a new Project from this screen is not possible. CIs User Account Helps in mapping user account that can be used for accessing the CI. Select the user account for the CI. No  User Defined Update - Yes. Updating CIs User Account to another existing User  Account is possible. Adding - No. Adding a new User Account from this screen is not possible. Test Plan Mandatory Helps in tracking if a test plan is mandatory during the change for an identified CI. Indicates the status set for testing the linked Change Record (CR). If selected, it is mandatory to test the linked CR and have at least one successful test result before implementation. If not selected, it is not mandatory to test the linked CR. No User Defined Update - Yes. Updating Test Plan to another is possible. Adding - No. Adding a new Test Plan from this screen is not possible. SSH Port Helps in understanding the SSH port that needs to be used for remote connectivity of a CI. Type in the SSH port for the CI. No  User Defined Update - Yes. Updating SSH Port to another existing port number is possible. Adding - No. Adding a new SSH Port from this screen is not possible. Telnet Port Helps in understanding the Telnet port that needs to be used for remote connectivity of a CI. Type in the Telnet port for the CI. No  User Defined Update - Yes. Updating Telnet Port to another existing port number is possible. Adding - No. Adding a new Telnet port number from this screen is not possible. Warranty Helps in understanding the terms of warranty and timeline associated with Warranty. Type in the warranty conditions for the CI. No User Defined Update - Yes. Updating Warranty to another warranty is possible. Adding - No. Adding a new warranty from this screen is not possible. Annual Maintenance Contract Helps in mapping the contract terms for annual maintenance. Type in the Annual Maintenance Contract set for the CI. No  User Defined Update - Yes. Updating AMC to another AMC is possible. Adding - No. Adding a new AMC from this screen is not possible. Version Helps in tracking the versions of the CI basis the changes introduced to CI. Type in the version details of the CI. No  User Defined Update - Yes. Updating Version to another version number is possible. Adding - No. Adding a new version from this screen is not possible. Description Helps in capturing additional information associated with a CI. Type in a description for the CI. No  User Defined Update - Yes. Updating Description is possible. Adding - No. Adding new description from this screen is not possible. Remarks Helps in capturing additional information associated with a CI. Type in remarks, if any. No  User Defined Update - Yes. Updating remarks to is possible. Adding - No. Adding new set of remarks from this screen is not possible. Active Indicates the status set for the CI. If selected, the CI is enabled to display on the other pages of the application. If not selected, the CI  is inactive and is not displayed on the other pages of the application. Update - Yes. Updating the Active status to another existing status is possible. Adding - No. Adding a new status from this screen is not possible. Service Entitlement Helps in mapping monitoring parameters to CI. This is useful if one uses SummitAI monitoring tool. No  User Defined Update - Yes. Updating Service Entitlement to another existing Service Entitlement is possible. Adding - No. Adding a new Service Entitlement from this screen is not possible.

You can create Child, Parent, Peer, Backup or any configured relations (see: Configuring CI Relation Types) between the CIs using the Link list under the CI RELATIONS tab (see: CI Relations). All the linked CIs are displayed in a Tile view. The basic information about the CIs is displayed along with the Event Correlation status (Correlated). Event correlation is a method used to identify the few events that should be analyzed and corrected from a large number of events that are triggered. For example, if there are two CIs, one is a parent CI and the other one is a child CI. If the Parent CI goes down, an event is created. If the Parent CI goes down and the Child CI also goes down, the event created for the Child CI is suppressed if the Correlated status is YES. The event triggered by the Parent CI is analyzed, and corrected.  Parent CI: A CI is identified as a Parent CI if one or multiple CIs depend upon it. Any major impact on the Parent CI has an impact on the Child CI. Child CI: The availability and performance of a Child CI has a dependency on the Parent CI. Peer CI: A CI of similar nature is considered as a Peer CI. There is no impact on the CI if the Peer CI goes down. Backup CI: A CI is identified as a Backup CI if it provides backup to another CI. It means if the CI goes down, the Backup CI performs in place of the affected CI, significantly reducing the impact of the affected CI. Services: The Services linked to the CI are displayed. Figure: CI RELATIONS tab

You can view the version history about a CI under the VERSION HISTORY tab. After a CI is developed and moved to the production, the version history is generated for the CI and the details of the CI is changed to view/read mode. To edit the details of the CI, the Analysts must create a Change Record (CR) and it should be approved by the CAB member and Authorizer. Figure: VERSION HISTORY tab  The following table describes the fields under the VERSION HISTORY tab of the NEW CI page: Field Description Current Version Displays the current version of the CI. Version Displays the version number of the CI. Major:If the previous version was Version 1.0, the next version of the CI is Version 2.0 Minor: If the previous version was Version 1.0, the next version of the CI is Version 1.1. Small/ Update: If the previous version was Version 1.0, the next version of the CI is Version 1.01. Note: Based on the selected Category in the related Change Record (CR), the version number changes. For example: The initial CI is at Version 1.0. Change Request ID Displays the CR ID. CR Status Displays the status of the CR. Baseline Select the check box to specify the version as the baseline version. Note: User can go back up to the baseline version to view the previous records of a CI. Created On Displays the created date of the CI. Created By Displays the name of the Analyst who has created or modified a CI. Revert to Previous Version Displays if the CI has been reverted to the previous version. Yes: Indicates that the CI has been reverted to the previous version. No: Indicates that the CI is of the current version. Get Previous Version Click to revert to the previous version of the CI. You can roll back up to the baseline version of the CI using this icon. For example, currently if you are working on a CI of 5.0v and if the baseline of this CI is set as 2.0v, you can go back, version by version, in the order it is modified, and up to the baseline version, which is 2.0v, and view the previous version details.  To reverse the CI to the previous version, see Reversing CI to Previous Version in the following section. You need to revert the CI configuration to previous version only if the CR implementation for the CI fails. The Revert to Previous Version option in the CR should be set as Yes (see: P.I.REVIEW). Or, you must create a new CR. To create a new CR from the NEW CI page, go to the RELATIONSHIP tab, click the Create list and select Change Record. A new CR is created (see: Creating Change Records). After the approval of the CR under the P.I. REVIEW tab (see: P.I.REVIEW), the Approver must update the Revert to Previous Version option as Yes and save the CR . Open the associated CI and go to the VERSION HISTORY tab. Click the Get Previous Version button to revert to the previous version of the CI. You can revert CI configurations till the last baseline version set for the CI.

You can link related Incidents, Problem Records (PRs), Assets, CIs, Events, and so on to the CI using the Link list. You can also create new Incidents, PRs, SRs, and so on to link to the CI using the Create list. Figure: RELATIONSHIP tab

You can add the related documents for the CI under the DOCUMENT tab. Fill in the required details for the document and click ADD to associate it with the CI. Figure: DOCUMENTS tab The following table describes the fields under the DOCUMENTS tab of the NEW CI page: Field Description Document Name Type in the document name. Version No. Type in the version number of the document. CI Location Type in the CI location. Attachment Click the Upload icon to attach the related document. User Name Type in the user name for the document. Password Type in the password for the document.

Under the ADDITIONAL INFORMATION tab, you can specify additional information under SLA MATRIX BY CI, COST DETAILS, and custom fields (if configured from the FORM BUILDER page). Figure: ADDITIONAL INFORMATION tab The following table describes the fields under the ADDITIONAL INFORMATION tab: Field Description SLA MATRIX BY CI Priority Select the Priority for the SLA Matrix. Overridable Select if the SLA Matrix should be allowed to be overwritten. SLA Select the SLA for the SLA Matrix. Active Indicates the status of the SLA Matrix. If selected, the SLA Matrix becomes an available option on the other pages of the application. If not selected, the SLA Matrix becomes a inactive value. The inactive cost details is not displayed on the other configuration pages of the application or in the SLA Matrix by CI list. COST DETAILS Cost Type Select the cost type. Remarks Specify remarks if any. Currency Select the currency.

You can specify the network related details about the CI under the NETWORK tab, NETWORK tab Figure: NETWORK tab The following table describes the fields displayed under these sections under the NETWORK tab: Field Description No. of Slots Type in the number of slots available in the respective card. Subnet mask Type in the subnet mask to configure the CI. Slot Numbers Type in the slot number of the CI. Gateway Type in the gateway number. Ports Type in the number of ports available in the CI. Card Type Type in the card type. Circuit Id Type in the identification number of the circuit. VLAN Type in the VLAN. ISO/ Software Type in the details, if any. Memory (Flash) Type in the details of the flash memory. Memory (DRAM) Type in the details of the DRAM memory. Access List Type in the details of the access, if any. Routes Type in the details of the route, if any. A End Description Type in the start point details. B End Description Type in the end point details. A End IP Type in the start point IP. B End IP Type in the end point IP.

You can specify the server related details about the CI under the SERVER tab. SERVER tab Figure: SERVER tab The following table describes the fields displayed under these sections under the SERVER tab: Field Description CPU Type in the capacity/speed, and the company name of the Hard Disk Drive. HDD Type in the capacity/speed, and the company name of the Hard Disk Drive. RAM Type in the speed of RAM. NIC Type in the details of the network card. Network Type in the details of the network that is connected to the server. RAID Level Type in the details of the RAID level. RAID Card Type in the details of the RAID card. Backup State Select the check box to specify if backup is required. Backup Details Type in the backup details. Operating System Type in the details of the operating system that is installed on the server. Service Pack Type in the details of the Service packs that are installed on the server. Installed Applications Type in the details of the software applications that are installed on the server. Patches Type in the details of the patches of the software application.

You can specify the desktop related details about the CI under the DESKTOP tab. DESKTOP tab Figure: DESKTOP tab  The following table describes the fields displayed under these sections under the DESKTOP tab: Field Description CPU Type in the capacity/speed, and the company name of the Hard Disk Drive. Hard Disk Drive Type in the capacity/speed, and the company name of the Hard Disk Drive. RAM Type in the speed of RAM. NIC Type in the details of the network card. Network Type in the details of the network that is connected to the CI. Operating System Type in the details of the operating system that is installed on the CI. Service Pack Type in the details of the Service packs that are installed on the CI. Installed Applications Type in the details of the software applications that are installed on the CI. Patches Type in the details of the patches of the software application.

You can view the list of Software associated with the CI under the SOFTWARE tab. Software Tab Figure: Software Tab The following table describes the fields on the SOFTWARE tab: Field Description Type Select the required option in the drop-down list. The available options are: Summary Detail Total Records Displays the number of software for the CI. You can also set the number of software to be displayed in a page. Click on the drop-down box and select the required option. Software Name Displays the name of the software. Vendor Displays the vendor for the software. Version Displays the version of the software. Note: The SOFTWARE tab is not available for Network CIs.