Key Features and Benefits of Orchestration

Key Features of Orchestration

Following are the key features of Orchestration:

• Agent less Architecture
• Supports various scripting languages as follows:
  • PowerShell
  • VB script
  • Python
  • Perl
  • Bash and Batch
• Easy Integration with Private/Public Cloud or On-Premise systems/applications
• Any protocol is supported provided Ports are open
• Execution of workflow automatically when an incident or Service Request is created or updated
• Execution of workflow on a specific date via Automated Work Order Creation
• Execution of workflow manually by an analyst based on his Choice

• Orchestration can be integrated with On-Cloud or On-Premise systems/ applications

Business Benefits

• Improves the quality and end-to-end satisfaction of ITSM process
• Increases Analyst productivity

• 24x7 availability of service

• Increases in Self-Service
• Fast delivery of service