Key Features and Benefits of Orchestration

Following are the key features of Orchestration:

• Agent less Architecture

• Supports various scripting languages as follows:

  • PowerShell

  • VB script

  • Python

  • Perl

  • Bash and Batch

• Easy Integration with Private/Public Cloud or On-Premise systems/applications

• Any protocol is supported provided Ports are open

• Execution of workflow automatically when an incident or Service Request is created or updated

• Execution of workflow on a specific date via Automated Work Order Creation

• Execution of workflow manually by an analyst based on his Choice

• Orchestration can be integrated with On-Cloud or On-Premise systems/ applications

• Improves the quality and end-to-end satisfaction of ITSM process

• Increases Analyst productivity

• 24x7 availability of service

• Increases in Self-Service

• Fast delivery of service