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You can create an SR with an external Service Catalog using the following API Request.

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
SR_LogServiceCatalogForExternal	POST

Sample Request

{
  "ServiceName": "SR_LogServiceCatalogForExternal",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXX",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0,
      "TokenID": ""
    },
    "objSRServiceTicketCatalogParam": {
      "ServiceCatalogID": 3,
      "LogSRForUserMode": false,
      "ServiceCategoryID": 1,
      "DelegationMode": false,
      "WorkGroupID": 6,
      "DelegateeUserID": 0,
      "Org_ID": 1,
      "ListCustomAttributes": [
        {
          "Attribute_Type": "TextBox",
          "Attribute_Value": "Test Attributes",
          "Attribute_Name": "Test TextBox",
          "Attribute_ID": 3867
        },
        {
          "Attribute_Type": "CheckBox",
          "Attribute_Value": true,
          "Attribute_Name": "Test Checkbox",
          "Attribute_ID": 3868
        }
      ],
      "ServiceCategoryName": "Desktop",
      "ListMVCustomAttributes": [
        {
          "RowID": "1",
          "Attribute_Value": 1,
          "AttributeType": "DROPDOW NLIST",
          "Attribute_ID": "1",
          "Attribute_Name": "Location",
          "Attribute_Text": "Test1"
        },
        {
          "RowID": "1",
          "Attribute_Value": 2,
          "AttributeType": "DROPDOWNLIST",
          "Attribute_ID": "3",
          "Attribute_ Name": "attachment",
          "Attribute_Text": "Test2"
        },
        {
          "RowID": "1",
          "Attribute_Value": "4",
          "Attribute Type": "DROPDOWNLIST",
          "Attribute_ID": "4",
          "Attribute_Name": "Items",
          "Attribute_Text": "T est3"
        }
      ],
      "ServiceCatalogName": "Catalog Name",
      "JustificationRemarks": "Test Remarks..",
      "NoOfApprovals": 2,
      "SupportFunction": "IT Tec",
      "Approver1": "Workgroup Owner Approval",
      "Approver1Id": "9",
      "Approver1Name": "Approver Name",
      "Approver2": "",
      "Approver2Id": "",
      "Approver2Name": ""
    }
  }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
ServiceCatalogID	INTEGER	Unique identification number of the Catalog. If the Service Catalog has mandatory Custom Attributes, the strCustomAttributes is mandatory. If the Service Catalog has mandatory Multivalued Custom Attributes, the strMvCustomAttributes is mandatory. Note: It is mandatory to provide either ServiceCatalogID or ServiceCatalogName value.	TRUE
ServiceCatalogName	STRING	Name of the Service Catalog.	TRUE If ServiceCatalogID value is provided then it is not mandatory.
LogSRForUserMode	BOOLEAN	Is the SR logged for a user? The values are constant and as follows: TicketDetail if the Updater is an Executive. LogTicket if the Updater is a Caller	FALSE
ServiceCategoryID	INTEGER	Unique Identification number of the Service Category. The value is either true or false. Note: It is mandatory to provide either ServiceCategoryID or ServiceCategoryName value.	TRUE
ServiceCategoryName	STRING	Name of the Service Category.	TRUE If ServiceCategoryID value is provided then it is not mandatory.
DelegationMode	BOOLEAN	Is the delegation enabled?	FALSE
WorkGroupID	STRING	Unique Identification number of the Work Group. Note: It is mandatory to provide either WorkGroupID or WorkGroupName value.	TRUE
WorkGroupName	STRING	Name of the Workgroup.	TRUE If WorkGroupID value is provided then it is not mandatory.
DelegateeUserID	INTEGER	Unique Identification number of the user who is delegated with. DelegateeUserID is a mandatory parameter if the DelegationMode parameter value is true.	FALSE
Org_ID	INTEGER	Unique Identification number of the Organization.	FALSE
ListCustomAttributes	ARRAY	Specify the list of Custom Attributes. You can specify the following parameters: RowID Attribute_Type Attribute_Name Attribute_Value Attribute_ID Attribute_Text	FALSE
ListMVCustomAttributes	ARRAY	Specify the list of Multi Valued Custom Attributes. You can specify the following parameters: Attribute_Type Attribute_Name Attribute_Value Attribute_ID	FALSE
JustificationRemarks	STRING	Specify the Remarks.	TRUE
NoOfApprovals	INTEGER	Specify the required number of Approvals. Based on NoOfApprovals count, you need to provide approver details such as Approver, ApproverId, and ApproverName.	TRUE
SupportFunction	STRING	Name of the Instance. For Example: Info	TRUE
Approver	STRING	Type of Approval.	TRUE
ApproverId	INTEGER	Unique Identification number of the Approver.	TRUE
ApproverName	STRING	Unique name of the Approver.	TRUE

Sample Response

{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": null,
    "OrgID": 0,
    "OutputObject": {
        "Catalog Details": {
            "Message": "Successfully saved the service request. Service Request ID: SR2507",
            "SRId": "2507",
            "UploadControlUID": []
        }
    }
}

Status and Error Codes

For more information, see Status and Error Messages.

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