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You can create a Work Order for Incident Management (IM) using the following API Request.

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
WO_CreateORUpdateWorkOrder	POST

Sample Request

{
	"ServiceName": "WO_CreateORUpdateWorkOrder",
	"objCommonParameters": {
		"_ProxyDetails": {
			"ProxyID": 0,
			"OrgID": "1",
			"ReturnType": "JSON",
			"AuthType": "APIKey",
			"APIKey": "**************"
		},
		"oWorkorderParam": {
			"IsWebServiceRequest": true,
			"LoggedAnalystEmailID": "abc@xyz.in",
			"_Sup_Function": "Info",
			"_Status": "New",
			"Module": "IM",
			"ModuleTicketNumber": "123",
			"_Classification_Name": "Alpha",
            "_Assigned_WorkGroup_Name": "abc",
            "Priority_Name": "Priority-1",
			"Symptom": "Symptom",
			"_Description": "_Description",
			"CustomFields": [
				{
					"GroupName": "ServiceNow Details",
					"Attribute_Name": "Ticket No.",
					"Attribute_Value": "#Attribute_Value1#"
				}				
			]
		}
	}
}

Request Parameters

Parameter Name	Type	Description	Mandatory
IsWebServiceRequest	BOOLEAN	Is the Request from Web Service?	TRUE
LoggedAnalystEmailID	STRING	E-mail Id of the logged-in analyst. Note: It is mandatory to provide LoggedAnalystEmailID value.	TRUE
_Sup_Function	STRING	The name of the instance code. It defines a business unit, an entity, or a department in an organizational hierarchy. For Example: Info	TRUE
_Status	STRING	Status of the Work Order. The value of the Status should be Assigned for this Request.	TRUE
Module	STRING	The name of the module. For Example: Incident Management (IM).	TRUE
ModuleTicketNumber	STRING	The module ticket number of Incident Management.	TRUE
_Classification_Name	STRING	The name of the classification of a Incident Management.	TRUE
Priority_Name	STRING	The name of the Priority of a of Incident Management.	TRUE
Symptom	STRING	The symptom of the Work Order.	TRUE
_Description	STRING	The description for the Work Order.	TRUE
_Assigned_WorkGroup_Name	STRING	Workgroup defines a group of members in an Instance or a unit of an organization.	FALSE
CustomFields	STRING	The custom fields of the specified Work Order. These custom fields include the following parameters: GroupName AttributeName AttributeValue	FALSE

Sample Response

{
    "Errors": "",
    "Message": "Successfully WorkOrder Added : WO654",
    "OrgID": 0,
    "Output": null,
    "OutputID": 0,
    "OutputObject": null,
    "TokenID": "10505968279EFE37030E29C050C9C8C332E6201838557D5260ACB41B909C15F6D47406ECFA46909C78C77E48977DD3059A7DC4266FDD8DEBCC8E51626F3277C167D0A384BDA3D4EFF7A6B4CFF5993106C1E4BE965E5660CEE1D8566C459887C53FCB955D16D999A80FDA5477B28E8515",
    "TicketID_Encrypted": null,
    "TicketID_Internal": 1651,
    "TicketNo": 654
}

Status and Error Codes

For more information, see Status and Error Messages.

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