Service Management Help

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You can configure Catalog Approvers for Workgroups who can approve the Services Requests (SRs) raised by the End Users.

To configure Approvers:

Select Admin > Modules > Service Catalog > Approver.
On the CATALOG APPROVER page, click ADD NEW on the ACTIONS panel.
Select the Tenant and a Workgroup. Type in the name of the Approver in the Approver text box or search for an Approver (see: Searching Users). If you select the Active check box, the Approver becomes an available option in the Approvers list on the other pages of the application.
Click SUBMIT. A new Approver is configured.

Figure: CATALOG APPROVER page

ACTIONS

This section explains all the icons on the ACTIONS panel of the CATALOG APPROVER page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Catalog Approvers configured for the selected Tenant.

CATALOG APPROVER page
Figure: CATALOG APPROVER page: List of approvers

To edit details of a Catalog Approver, click the Workgroup. Make appropriate changes and click SUBMIT.
To display the inactive Catalog Approvers, click the Include Inactive check box.

Note:

When the Catalog Approvers are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Catalog Approver.

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