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Change Manager

Change Manager

Apr 23, 2024

SummitAI Service Management Help

Who is a Change Manager?

Change Manager is a person who reviews all the Change Records (CRs), sets Change Record Authorizers, tables the CRs to the CAB, chairs the CAB meetings, issues Change Schedules, reviews all the implemented CRs, and generates regular reports. In addition to these, a Change Manager has the following privileges:

  • Modify the Actual Start and End time

  • Modify the status of the CR

  • Modify the status to Canceled without going through the complete workflow

  • Modify the Planned Start and End time

  • Delete any attachments

  • Modify the Configuration Items (CIs) even when the CR is in the In-Progress status

  • Modify the Change Type (If the Change Type is modified, the approvals are reset and the status is changed to Requested.)

  • Move the CR to Draft status (If the CR is moved to the Draft status, approvals are reset and the status is changed to Requested.)

For more information on the above-mentioned tasks, see Creating Change Records.

Change Manager Role
Change Manager Role

Figure: Change Manager Role

For better understanding of Change Manger Role in details, refer the below table for various reference links.

References