Configuring Risk

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Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

Change Management

You can configure the level of risk in implementing a Change Record (CR) to take necessary measures based on the specified Risk for the CR.

To configure Risk values:

  1. Select Change > Configuration > Risk.
  2. On the RISK page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the new Risk details. For information about the fields on the RISK page, see Field Description.
  4. Click SUBMIT. A new Risk value is configured.

RISK page

Figure: RISK page

Field Description

The following table describes the fields on the RISK page:

Field

Description

DETAILS

Risk Name

Type in a name for the Risk value.

Sort Order

Type in the order number in which order the Risk needs to be displayed in the Risks table.

High Risk

Indicates if the Risk is defined as High Risk value.

  • If selected, the Risk is defined as High Risk for a CR. On the Change Record page under the Risk tab, the fields, Risk of Change Failure, Business Impact of Change Failure, Back-Out Plan, and Remarks are displayed as the mandatory fields, whenever you select the Risk name, that has been defined as High Risk.
  • If not selected, the Risk is not set as High Risk for a CR.

Active

Indicates the status set for a Risk.

  • If selected, the Risk value becomes an available option on the other pages of the application.
  • If not selected, the Risk value becomes an inactive value. The inactive Risk values are not displayed in the Risks list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the RISK page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Risk values configured for the selected Tenant.

Figure: RISK page: List of Risk values

Risk ID column in the LIST table displays the ID associated with every configuration.

  • To edit a Risk value, click the Risk Name. Make the appropriate changes and click SUBMIT.
  • To display the inactive Risk values, click the Include Inactive check box.

Note:

When the Risk values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Risk value.