SummitAI Service Management Help

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What are Service Catalogs?

Service Catalogs are pre-configured forms created for all the operational services provided by the organization. An End User uses a Service Catalog to create a Service Request (SR). The SR is approved and processed based on the selected Service Catalog.

The Service Catalog Management module enables the Administrators to create a Service Catalog under the relevant category and maintain it with accurate information.

Service Catalog Management Life Cycle

The following section explains the Service Catalog Management life cycle:

Creation and Design

An Administrator (or user with appropriate access) creates a Service Catalog under the Service Catalog Management module. The form for the Catalog is designed on the FORM BUILDER page. After the form is configured, the Service Request (SR) approval workflow is designed. For more information, see Configuring SR Approval Workflow.

The Service Request created using the Service Catalog is processed based on the conditions designed in the Catalog.

Approval

After the Catalog is created, it needs to be approved by the configured Approvers (see: Configuring Approvers). The Approver approves and publishes the Service Catalog (see: Approving and Publishing Service Catalogs) . The Service Catalog is available to an End User only after it is published.

Maintenance

The Administrator can modify a Service Catalog when required. After modification the Catalog must be approved by the Approver again. The Catalog is not available to an End User when it is in the Maintenance state.

The following figure provides an overview on the Service Catalog Management Life cycle:

Service Catalog Management Process
Figure: Service Catalog Management Process

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