SummitAI Service Management Help

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What is Impact?

Impact is the measure of the effect of a Release Record (RR) on business processes. You can add and modify Impact details for a RR.

To configure Impact values:

Select Release > Configuration > Impact.
On the IMPACT page, click ADD NEW on the ACTIONS panel.
Select the Tenant and type in the new Impact details. For information about the fields on the IMPACT page, see Field Description. If you are configuring Impact for a Tenant for the first time, COPY RECORDS FROM INCIDENT MANAGEMENT icon is present on the ACTIONS panel to copy the records from Incident Management module. For more information, see Copying Data from Incident Management of Service Request Management.
Click SUBMIT. A new Impact value is configured.

Figure: IMPACT page

Field Description

The following table describes the fields on the IMPACT page:

Field	Description
DETAILS
Impact Name	Type in a name for the Impact.
Sort Order	Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Impact list on the configuration pages of the application.
Default	Select this check box to display this Impact value as the default Impact value on the other pages of the application.
Active	Indicates the status of the Impact value. If selected, the Impact value becomes an available option on the other pages of the application. If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the Impact list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the IMPACT page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Impact values configured for the selected Tenant.

IMPACT page: List of impact values
Figure: IMPACT page: List of impact values

To edit an Impact value, click the Impact Name. Make appropriate changes and click SUBMIT.
To display the inactive Impact values, click the Include Inactive check box.

Note:

Note: When the Impact values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Impact value.