Term

Definition

Active Directory

Active Directory is used to manage computers and other devices on a network. It allows network administrators to create and manage domains, users, and objects within a network.

Application

Application software is a program or group of programs designed for end users.

Asset Controller

Asset Controller is a comprehensive and proactive compliance solution.  Asset Controller has the components such as Application Control, Endpoint Compliance, and Dynamic Local admin password management solution. These components improve your endpoint security posture.

Catalog

A Catalog is a pre-configured form that is created for all the operational services provided by an organization.

CINDE

Conversational Interface and Decisioning Engine (CINDE) is a Conversational Digital Agent used to assist the End Users through conversations.

CMDB

Configuration Management Database (CMDB) maintains and manages an inventory of Configuration Items (CIs) in an organization. It stores attributes of CIs, version history, and relationship between the CIs.

CNS

Compute Network Storage (CNS).

DDOS

A distributed denial-of-service (DDoS) is a powerful attempt to disrupt normal traffic of a targeted server, service or network by overcoming the target or its surrounding infrastructure with a flood of Internet traffic.

Domain

A Domain is the Customer of a Managed Service Provider (MSP) or subsidiary of an Enterprise.

Event

An Event is any significant change in the state of a device, such as Server, Network Device, Link, or IT Network, observed while monitoring.

FTP

The File Transfer Protocol (FTP) is a standard network protocol used for the transfer of computer files between a client and server on a computer network.

Gamification

Gamification allows the organizations to appreciate and recognize the efforts of an Analyst based on their Achievements.

HTTP

The Hypertext Transfer Protocol (HTTP) is an application protocol used for distributed, collaborative, hypermedia information systems.

Incident

An Incident is an unplanned interruption to an IT Service or a reduction in the quality of an IT service.

Infrastructure

IT infrastructure refers to the composite hardware, software, network resources and services required for the existence, operation and management of an enterprise IT environment.

Interface

An Interface is a shared boundary across which two or more separate components of a computer system exchange information.

IT Asset

IT Assets are nodes, which can be discovered using agent-based and agentless discovery methods. For agentless discovery, protocols, such as WMI, SNMP, SSH, are used.

Live Agent Transfer

Live Agent Transfer is the transfer of a conversation between CINDE and an End User to an Analyst (Live Agent).

NetFlow Analyzer

NetFlow Analyzer provides a real-time details of network bandwidth performance that helps the Network Administrators to manage their network efficiently. Details, such as traffic type (FTP, HTTP, Video content, voice, etc.), source of the traffic generator, destination, amount of traffic, etc., are available to the Administrators.

Node

Any physical or virtual device in the IT network is a Node. It can be a Server, Desktop device, or a Virtual Machine, or Switch, etc. It has an IP address and can be discovered by agent-based or agentless discovery methods.

Non-IT Asset

Non-IT Assets are those entities, which are added in the Inventory manually and tracked. Example: Projectors, UPS, Machinery, Furniture, Electrical equipment, etc.

Normalization

Normalization is a process of converting a huge amount of raw data of any IT environment into clean, accurate, relevant data to help and accelerate effective decision-making, risk control, and cost management.

OLA

An Operational Level Agreement (OLA) defines the interdependent relationships in support of a service level agreement (SLA). The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.

Orchestration

SummitAI Orchestration helps in creating an automated workflow in managing, configuring, and troubleshooting complex interconnected systems, application, and process.

Platform

SummitAI IT Management Suite is an interactive, web-based tool that provides an end-to-end solution for your IT infrastructure-related management and monitoring activities.

SCCM

System Center Configuration Manager (SCCM) is a systems management software that enables administrators to manage both the deployment and security of devices and applications across an enterprise.

Service Request

A Service Request is a formal request, submitted by the User or an Analyst on behalf of the User for any type of service, information, hardware, or software requirement.

SLA

A Service Level Agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service such as quality, availability, responsibilities – are agreed between the service provider and the service user.

SLM

A Service Level Management (SLM) is the negotiated agreement between the customer and vendor which are acceptable to both parties with respect to costs and expectations in order to support the business process.

SNMP

Simple Network Management Protocol (SNMP) is an Internet Standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior.

SSH

Secure Shell (SSH) is a cryptographic network protocol for operating network services securely over an unsecured network.

Tenant

A Tenant is a business unit, functional unit, or department in an organizational hierarchy. Example: HR, Finance, Facilities, Foundry, etc.

Transaction Script

A Transaction Script is a script or scripting language with a series of commands within a file that is capable of being executed without being compiled.

Virtual Server

A virtual server mimics the functionality of a physical dedicated server.

WMI

Windows Management Instrumentation (WMI) is a technology that allows for agentless monitoring of Windows servers and workstations.

Workgroup

A Workgroup is a group of members in a Tenant or a unit in an organization who are authorized to perform a specific set of business activities.

Module

SummitAI Platform Engine

SummitAI Language Pack – Standard

SummitAI Language Pack – Enterprise

Module

Edition

SummitAI IT Service Management

SummitAI IT Service Management: Standard Edition – Named

SummitAI IT Service Management: Standard Edition – Concurrent

SummitAI IT Service Management: Professional Edition – Named

SummitAI IT Service Management: Professional Edition – Concurrent

SummitAI Business Service Management

SummitAI Business Service Management – Named

SummitAI Business Service Management – Concurrent

SummitAI Business Service Management (Alternate Pricing – Available On Request)

Add-On

SummitAI AD Password Management

Product Name

CINDE Digital Agent for Service Management – Named

CINDE Digital Agent for Service Management – Concurrent

Module

Edition

SummitAI Asset Lifecycle Management

SummitAI Asset Lifecycle Management

SummitAI Asset Lifecycle Management – Enterprise (Unlimited)

SummitAI IT Asset Management

SummitAI IT Asset Management

SummitAI IT Asset Management – CNS (Alternate Pricing)

Add-On

SummitAI ITAM Normalization & Catalog

SummitAI ITAM Catalog Content Pack

SummitAI Asset Controller

Module

SummitAI Event Management/Service Mapping

SummitAI Infrastructure Monitoring

SummitAI Storage Monitoring

SummitAI Application Monitoring

SummitAI NetFlow Analyzer

Standard

Professional

No. of Authorized User

10 users

20 users

Translations

Wordcount

5,000,000 words

10,000,000 words

No. of Projects (domains)

15

25

No. of monthly pageviews (API calls)

5,000,000 pageviews

10,000,000 pageviews

No. of languages

Support for any 15 languages from the list of supported languages table in the following section.

Support for any 25 languages from the list of supported languages table in the following section.

Afrikaans

af

Amharic

am

Arabic

ar

Azerbaijani

az

Bashkir

ba

Belarusian

be

Bulgarian

bg

Bengali

bn

Bosnian

bs

Catalan

ca

Corsican

co

Czech

cs

Welsh

cy

Danish

da

German

de

Greek

el

English

en

Esperanto

eo

Spanish

es

Estonian

et

Basque

eu

Persian

fa

Finnish

fi

Fijian

fj

Filipino

fl

French

fr

Western Frisian

fy

Irish

ga

Scottish Gaelic

gd

Galician

gl

Gujarati

gu

Hausa

ha

Hebrew

he

Hindi

hi

Croatian

hr

Haitian

ht

Hungarian

hu

Hawaiian

hw

Armenian

hy

Indonesian

id

Igbo

ig

Icelandic

is

Italian

it

Japanese

ja

Javanese

jv

Georgian

ka

Kazakh

kk

Central Khmer

km

Kannada

kn

Korean

ko

Kurdish

ku

Kyrgyz