Feature Limitations

The following segment consists of the current limitations of the Global Search feature in the Summit Application:

Figure: Global Search box

In the Global Search box, the numeric search can be performed only for the following fields:

Serial Number	Feature/Feature Component	Supported Numeric search field
1	User	User ID
2	Incident	Incident ID
3	Request	Service request ID
4	Asset Management	Asset ID (Applicable only for Fixed Assets)
5	Change Management	Change request ID
6	CMDB	CI (Configuration Item) ID
7	Knowledge Management	KB (Knowledge Base) ID
8	WorkOrder	WorkOrder ID

The following table consists of a few more feature components with the respective supported search field:

Serial Number	Feature/Feature Component	Supported search field
1	Menu	Document
2	Network and Server	Document
3	Procurement	Alpha Numeric
4	Asset Management	Full text search

The following table lists the unsupported file formats for Full-Text Search under the Global Search feature:

File Name	File Type	Supported
Microsoft Publisher Document	(.pub)	No
Rich Text Format	(.rtf)	No
Microsoft Excel Comma Separated Values File	(.csv)	No
Microsoft PowerPoint Template	(.potx)	No

Info

Use the Global search box to find any text in the Menu, Incident, Request, Asset, Procurement, Change, Problem, CMDB, Network, Server, and Knowledge.
You can also search any text present in the attachments except the image files. For information about the list of file formats that support Global Search, see SUMMITAI Platform Online Help.

The Administrators can also configure the file formats that should be ignored while performing Global Search (For more details, see Configuring Application Settings in SUMMITAI Platform Online Help).

Note

Enter the ID to search for any Incident, SR, CR, CI, PR, or PO, requests.
Type in single, double, or more words (separated by space, "OR" or "AND") to search in the SUMMIT application.
Enter any text to search in the attachments. Note: Among the compressed files, only the text in the zipped files (.zip) can be searched.
Enter a part of any word with the Wildcard character (''). *Example: If you type in "Softw*", the application searches all the records containing the words starting with Softw.