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Welcome to the home for SummitAI documentation for end users, analysts, administrators, and IT professionals. Check out our complete help documents, installation guides, release notes, and technical articles.
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AI for ITSM
Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Service Management
Incident Management Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Service Request Management Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Knowledge Management Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Change Management Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Problem Management Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
CMDB Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Service Catalog Management Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Release Management Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Service Portfolio Management Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
IT Clinic Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Call Management Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Plugins
Gamification
Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
Orchestration
Denali | Sierra SP1 | Sierra | Alps SP1 | Alps
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Release Notes
New features, customer fixed issues, and known issues
Online Help
Select a module and a version to view the help topics
Installation Guide
System prerequisites & guide to install SummitAI Suite
Other Documents
Documents specific to modules, features, or configurations
Other Resources
For documentation related to earlier versions of the product, please contact SummitAI Support.
Have not found what you are looking for? Write to SummitAI Documentation team and we will try to include it in our documentation.
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ