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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page: Customer Fixed Issues and Known Issues Elbrus SP3 HF03#Customer Fixed Issues | Customer Fixed Issues and Known Issues Elbrus SP3 HF03#Known Issues

Hotfix Merges

This release is merged with the following HF release.

Resolved Issues

This section provides details about the fixed customer issues in following modules.

Service Management
Asset Management
Platform

Service Management

Issue ID	Issue Description	Scenario	Resolution
151482	Email notifications were not getting triggered after CAB approval and task implementation for all Change Types even after configuration in the Change Management workflows. Also, condition-based email notifications were not triggering.	Steps: Navigate to Admin > Infrastructure > Workflow. Select Module as Change Management. Select the Change Type and Category as per the requirement. Configure the Workflow. Add email notification after the Task while configuring the Workflow. Note: Email Notification needs to be configured with or without condition Task. Navigate to Change > New Change Request. Fill in all the details to log a Change Request.	Email notifications are successfully being sent for all Change Types after authorization, approval, CAB approval, implementation, and other configured conditions.
150663	When a ticket is reopened by the end user, the remarks entered are not displayed in the communication history. But they are displayed in the change history of the ticket.	Prerequisites: An incident should be created by the end user. The same incident must be resolved by an analyst. Steps: Log in to the application as an End User. Navigate to Incident > My Incidents. Open the resolved incident by the analyst. Click Reopen on the Actions Panel and enter the reopen remarks. Click Submit. Now log into the application as an Analyst. Navigate to Incidents > Manage Incidents > Incident List. Open the reopened incident. Navigate to Communication tab.	When the ticket is reopened by the end user, the entered remarks are displayed in the communication history.
150529	CR Module was not working in Production, and it was displaying an error as "Workflow ID is not found".	Steps: Create a workflow for a change module. Create a change for the workflow. Validate by creating a change request.	CR Module is working as expected without any error.
149450	Multiple category lines were shown post updating the image.	Steps: Navigate to the Request > Service category. Open any category and upload an image in Category Image. Submit the Category configuration. Open the same Category and upload the same image multiple times. Navigate to the Request > New Service Request page and observe the list. Issue: Observe that category is duplicating on the new SR page.	Category is showing up only once in the new SR page.
150489	In the Approve Service Requests screen, filtering service records by the Approve status displayed both Approved status records and incorrectly showed service requests with the Pending for Approval status. Additionally, when searching for all service requests, the total count of displayed service requests was incorrect.	Steps: Navigate to Request > Users > Approve Service Requests. Click Filter icon from Left Panel. Select the Status as Approved and click Submit. Next, Click Filter icon from the list page. Select All option from Status field and click Submit.	In the Approve Service Requests screen, filtering by the Approve status correctly shows only those records, and the total count of service requests is accurate.
152910	When a user attempted to approve a CR using the Summit Mobile App, an error message had appeared: Unable to Get CR Details: You did not have access to get the details for the CR.	Steps: Log in to the Summit Mobile App. Navigate to Approve Change Records > CR Detailed Widget. Swipe left on the CR tile. The green tick mark for the selected CR appears. Click Green tick mark to enter the approve remarks and click Approve.	The user can fetch the CR details and approve a CR without encountering any error messages.
152317	Unable to export the Configuration Item (CI) relationship hierarchy linked to any Incident or Service Request to excel.	Pre-requisites: Create a CI and add CI relations with Incident Management or Service Request.  Raise an Incident or Service Request with the created CI. Steps: Navigate to Request > Service Request List. Click SR ID hyperlink. Click Relationship tab, Service Request details are displayed. Link Service Request to Configuration Item from Link Tab. Click Share icon to display the Configuration Item Relationship pop-up. Click Export to excel icon.	CI relationship hierarchy details linked to Incident or Service Request are exported to excel.
150350	Unable to update an image for ticket in User Communication and Private Logs section.	Steps: Navigate to Incident > Incident List. Click Incident ID hyperlink. Select Communication tab. Update an image for User Communication and Private Logs section. Click Submit.	Able to update an image for User Communication and Private Logs section.
151785	Periodic survey done by End user was not visible in the Incident Survey Report. Also, when a user providing feedback was not associated with any specific customer or location, the Survey Report failed to display their responses.	Prerequisite: 1. Create a user without a customer or location. 2. Navigate to Admin > Periodic Survey > Create a new survey. 3. Log in as any user in the recipient list and provide the survey. Steps: 1. Navigate to Reports > Admin > Survey Report. 2. Filter with the report name. 3. The survey report will be displayed with the data.	The Survey Report is displaying as desired.
148550	The email was not getting triggered even after scheduling the job.	Steps: Navigate to Reports. Select the Module as Service Request. Select the SLA by Workgroup under Reports drop-down. Click Push Report and once the report is loaded and schedule a report, observe the triggerd e-mail.	The email is getting triggered after scheduling the job.
152317	Unable to export the Configuration Item (CI) relationship hierarchy linked to any Incident or Service Request to excel.	Pre-requisites: Create a CI and add CI relations with Incident Management or Service Request. Raise an Incident or Service Request with the created CI. Steps: Navigate to Request > Service Request List. Click SR ID Click Relationship tab, Service Request details are displayed. Link Service Request to Configuration Item from Link Click Share icon to display the Configuration Item Relationship pop-up. Click Export to excel icon.	CI relationship hierarchy details linked to Incident or Service Request are exported to excel.
154569	Active Configuration Items (CIs) was displayed as retired in CMDB.	Steps: Login to the application. Navigate to CMDB > Configuration Item List. Click CI No hyperlink.	Active CIs can be opened and updated in the Active status.

Asset Management

Issue ID	Issue Description	Scenario	Resolution
150679	Issues with blacklisted software asset notification.	Prerequisites: In the custom scheduler, the job named “Asset Software Blacklist Alert” should be running. Navigate to Asset > Others > Asset Alert configuration. In the Alert configuration page, alerts should be configured to different locations with different email IDs. The asset should be available in the Agent Online Status report. And should have a contact count. Steps: Login to the mobile application. Navigate to Asset > Manage Assets > Variance > New Discovery. On the New Discovery page, import the asset that is discovered in the Agent Online Status report. Assign a store for the asset that is configured in the Alert configuration page.	The blacklisted software asset notification is triggered to the correct email ID as configured in the Asset Alert configuration page.
151452	Issue with action attribute configuration feature. The SAP asset code on the Asset Allocation Screen is enabled. Even if the field already contains values, they are not being displayed. Since this is a mandatory field, it prompts for a value to be entered again.	Steps: To enable Asset Category attribute fields, perform the following steps: Navigate to Asset > Configuration > Asset Masters > Action Attribute Configuration. Select the required Tenant from the left menu. Select the following options: * Screen To Access – Allocate Asset * Asset Category – Required asset category * Access Point – SAP Asset Code Click SUBMIT. To view the Asset Allocation screen, perform the following steps: Navigate to Asset > User > Manage Assets > Asset Inventory. Select Fixed Asset Type on the Asset Inventory page. Click the In-Store asset hyperlink or select In-Store in Filters option to get the asset records. Select the required asset(s) and click Allocate or Bulk Allocate option. On the Allocation page, update the custom attributes and allocate the asset. To check the details of allocated asset, perform the following steps: Navigate to Asset > User > Manage Assets > Asset Inventory. Select Fixed Asset Type on the Asset Inventory page. Filter the asset(s) allocated in the above step. Click the Asset ID hyperlink to view the Asset Details pop-up. Check the custom attributes value updated in previous step.	The custom action attributes value that are updated is displayed successfully without any issues after the resolution.
149931	Patch management data was not displayed.	Steps: Navigate to Asset > Configuration > Patch Management > Configuration. Select the desired Tenant from the left menu. Select the required Regional Proxy from the drop-down. Click Patch Details by Proxy option from the ACTIONS panel on the right. Patch Details by Proxy pop-up is displayed. Check and verify the data.	Patch Details by Proxy pop-up displays all the patch management data without any issues after the resolution.
151090	During Asset Reallocation process the Deallocation Remarks and User Department fields were not displaying correctly in the deallocation email.	Prerequisite: Custom Scheduler Allocated Mail Alert to End User job should be running. Steps: Select Asset > User > Manage Asset > Asset Inventory. On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED. On the FIXED ASSET page, the FILTERS pop-up page is displayed. Select the value of Status as In Store and select the other required filter criteria > Click SUBMIT. The list of Assets based filter criteria is displayed. Select the Asset ID to be allocated and click ALLOCATE in the ACTIONS panel. Reallocate the same Asset. In the Deallocation email, verify if the fields are reflecting correctly.	During Asset Reallocation process the Deallocation Remarks and User Department fields are displaying correctly in the deallocation email.

Platform

Issue ID

Issue Description

Scenario

Workaround

152631

The wrong Id was picked while logging the call through API.

Steps:

Create two users with email Id’s in the user master.
Pass the “Loggedby_EmailID” in the IM_LogorUpdateIncident payload.
The tool should take the email id registered as logged by user.

Sample Request

{
    "ServiceName": "IM_LogOrUpdateIncident",
    "objCommonParameters": {
        "_ProxyDetails": {
            "AuthType": "APIKey",
            "APIKey": "F5MJWDOPQ8QSGMzNZfdkCytY9mLqrRVxrhQuCJfw4Gg=",
            "ProxyID": 0,
            "ReturnType": "JSON"
        },
        "incidentParamsJSON": {
            "IncidentContainerJsonObj": {
                "Updater": "Executive",
                "Ticket": {
                    "IsFromWebService": true,
                    "Sup_Function": "Info",
                    "Caller_EmailID": "xyz@symphonysummit.com",
                    "LoggedBy_EmailID": "xyz@symphonysummit.com",
                    "Ticket_No": "",
                    "Status": "Assigned",
                    "Assigned_WorkGroup_Name": "\"IT Additional Owner\"",
                    "Assigned_Engineer_Email": "abc@symphonysummit.com",
                    "Medium": "Application",
                    "Source": "Person",
                    "Description": "API test ticket symptom 5",
                    "PageName": "TicketDetail",
                    "Impact_Name": "IT Impact 1",
                    "Urgency_Name": "IT Urgency 1",
                    "Priority_Name": "P One",
                    "Category_Name": "TestParentChild",
                    "OpenCategory_Name": "TestParentChild",
                    "Classification_Name": "asdasdTEST zzzzzzzzzzzzzzzzzzzzzz"
                },
                "TicketInformation": {
                    "Information": "test in staging API 5 description",
                    "UserLog": "UserLog1"
                },
                "CustomFields": []
            }
        },
        "RequestType": "RemoteCall"
    }

Sample Response

{
    "Errors": "",
    "Input": null,
    "Message": "New ticket has been logged successfully",
    "OrgID": 0,
    "Output": null,
    "OutputID": 0,
    "OutputObject": null,
    "TokenID": null,
    "Priority": "P One",
    "ResolutionDeadLine": "Jul 30 2024  3:18PM",
    "Resolution_DeadLine": "30-07-2024 15:18:00",
    "SLA": "9 to 6",
    "TicketID_Encrypted": "st%2b9ckbFbgZtT5l8LusWSg%3d%3d",
    "TicketID_Internal": 31661,
    "TicketNo": 50859
}

The correct logged-by-user email ID is taken while logging the call through API after the resolution.

SR55470

In External Web Service Mapping, users had to pass the resource and scope (both) in the API authentication while only either resource or scope was needed to be passed.

NA

The code has been updated, so that users now need to only pass the resource or scope according to requirement for authentication.

Known Issues

This section describes the known issues detected by the Summit Dev and QA team in the release, Elbrus SP3 Release.

Issue ID	Issue Description	Scenario	Workaround
137394	Upload File/List uploaded files and delete functionality was not working.	Steps: Navigate to Project > User > Projects > Project List. Go to ACTIONS > ATTACHMENTS. Go to CONFIGURATION > File. Go to Task > Edit Task > Attachment. Edit Activity > Attachment.	NA
135639	The template “CI Owner Notification” is not available under the notification templates for the change module.	Prerequisites: Ensure that the Global Tenant is enabled. Steps: Navigate to Admin > Notifications > Notification Template. Select the tenant. Select the module as Change Management from the dropdown.	Disable the Global tenant for the “CI Owner Notification” template to visible for other tenants.
134693	Push notifications to mobile device are sent after scheduler runs, even when user’s session is not active (user has logged off from Mobile device).	Prerequisites: 1. Enable the Mobile Notification in profile. 2. Ensure 'Mobile Notification job scheduler' is Running. Steps: Log in to the Summit Mobile Application with your credentials. Log an Incident with proper details. Log off from the Summit Mobile Application.	NA
133775	Unable to click Classification and Category field drop-down list values, as the page is getting expanded.	Prerequisites: Navigate to Request > Service Request List. The Service Request List page is displayed. Click on the required SR ID hyperlink. The Service Request details page is displayed. Observe the Category and Classification fields under General tab.	NA
133347	The Business Rule was not getting saved without configuring Update fields.	Steps: Navigate to Admin > Infrastructure > Business Rule. Click Add new. Enter valid data in all mandatory fields except Update fields. Configure Notification. Click Save. Click Submit.	NA
133344	Getting oops error for specific business rules.	Prerequisite: · Business rules should be configured. Steps: Navigate to Admin > Basic > Infrastructure > Business Rule. Open a created Business rule (Business rule notification). Note This issue is reproduceable for only a few business rules.	NA
111719	Audit logs are not getting tracked after ending the session.	Prerequisites: Log in to the application with Analyst access. Remote Desktop (RDP) should be configured at the Tenant/Application setting level for ScreenConnect. Steps: Navigate to Incident > Manage Incidents > Incident List. Click any Incident ID. Click the Remote Desktop icon below the requestor details. Connect the session successfully with the end user. End the session. Click Audit logs.	NA
124911	Cost is displayed incorrectly as CPI calculation is not working properly.	Pre-Requisites: Create Project, Task and Activity. Add Assignee for the Activity. For the Assignee's Designation add rate card(Work-Price/Hour) in Project > open project > Actions panel > Configuration icon. Log time sheet. Approve the timesheet as approver (Project Manager). Steps: Login to the application. Navigate to Reports > Project Mgmt > Executive Management Dashboard. Check the cost column in the Project-Wise Status.	Not applicable
124863	On the Copy Service request tab, when Different Caller is selected, unable to enter the username or other details on the Select User pop-up.	Prerequisites: Create a Catalog with all attributes. On the Form Builder page, under the Additional info tab for the catalog, enable “Enable Copy Service Request.” Publish the catalog. Create an SR (Service Request) with the created catalog. Steps: Login into the Summit application. Navigate to Request > Service Request List. Select the created SR. The SR page is displayed. Click Copy Service Request from the Actions Panel. Select Different Caller. Click the Search icon. The Select User pop-up page is displayed.	Type in the Username in the Different Caller option instead of searching the username.
124867	In the copy service request, when an SR is created for a catalog and the same catalog is modified by adding new attributes such as a multivalued dropdown (or any other attributes), Scenario 1: The record added for the new multivalued dropdown displays for the existing record. Scenario 2: Oops an error occurred error message is displayed when clicked on the pagination grid and the entire grid is not visible.	Prerequisites: Create a Catalog with a group as a multi-valued group. On the Form Builder page, under the Additional info tab for the catalog, enable “Enable Copy Service Request”. Publish the catalog. Create an SR with the created catalog. After creating the SR, modify the created Catalog and add any new multivalued dropdown. Publish the Catalog Steps: Login into the Summit application. Navigate to Request > Service Request List. Select the created SR. The SR page is displayed. Click Copy Service Request from the Actions Panel. Select Same Caller or Different Caller. Enter the username and click Submit. A new SR page is displayed.	NA
110901	For Additional Information tab of Rule Template page, unable to attach the files based on the configuration done for the Attachment Limit (Single or Multiple) field on Form Builder page.	Prerequisites: Navigate to Admin > Infrastructure > Form Builder. Configure the Attachment field (single or multiple) using Attachment Limit field in the Form builder page so that it should appear in the Additional Information tab of Rule template page. Navigate to Incident > Others > Rule. The Rule page is displayed. Click Add New under Actions. Navigate to Additional Information tab and attach file based on the configuration done for the Attachment Limit (Single or Multiple) field on Form Builder page.	N/A
100922	An error ‘Opps! An error occurred’ or a Saved Successful message was displayed for all the modules, if the mandatory configuration fields were saved with a space (empty) value.	*Scenario – I* 1. Navigate to Incident > SLA Configurations > Urgency. 2. Select a Tenant. 3. Click Add New from left panel. 4. Press Space Key in Urgency Name field and click SUBMIT *Scenario – II* 1. Navigate to Problem Management > SLA Violation Reason. 2. Select a Tenant. 3. Click Add New from left panel. 4. Select the Violation Type from the list. 5. Press Space Key in SLA Violation Reason field and click SUBMIT.	N/A
105119	After submission, the text is getting converted to code for Question and Answer fields.	Prerequisites: 1. Navigate to Knowledge > User > New Knowledge Record. The New Knowledge Record details page is displayed. Specify the mandatory fields. Make sure for Question field use keyboard Enter key. Click Submit. 2. Navigate to Knowledge > User > Knowledge Record List. The Knowledge Record List page is displayed. Open any KB article with Status as Published. The Knowledge Record details page is displayed. Click COPY KNOWLEDGE RECORD link under Action panel. Check for the Answer field.	N/A
100352	When a Change Record (CR) is created with ‘special characters’ in status, it does not display any data in Change Record list page.	Prerequisites: 1. Create a 'status' having special characters such as (satus_test). 2. Create the CR. Steps: 1. Log in as approver. 2. Navigate to Change > Change record list. 3. Click on the Filters icon. 4. Select the 'Tenant' field as ALL. 5. Select the previously created 'status'. 6. Click Apply. 7. Verify the results, after applying the status filter with special characters.	N/A
100760	The ‘Category’ filters on the Change Record (CR) list page do not display any data results when you select ALL Tenant and Category.	Steps: 1. Navigate to Change > User > Change Record list. 2. Select the 'Tenant' field as ALL. 3. Select the field as Category. 4. Click Apply. 5. Check the results displayed on the Change Record list page.	The Category filter works fine, when you select individual Tenant and Category.
100781	When a ‘User Contact Number’ is used to filter records on the list page of IM/SR/PM, it does not fetch any data records.	Below is just an example from Incident Management list page. It also applies to SR and PM list pages too where User Contact Number is used. as filter: Steps: Incident Management (IM) 1. Navigate to Incident > Manage Incident > Incident List. The Incident List page is displayed with list of incidents. 2. From Filter options, select User Attributes > User Contact Number. Select the operator as = and enter the Contact Number in the Value field of the respective User. 3. Click Apply. 4. Verify the results, after applying the User Contact Number filter.	N/A
100796	The ‘Time Selection’ option is not displayed to an Analyst on the SR list page, when Equals (=) operator is selected for Time Filter.	Steps: 1. Log in as an Analyst. 2. Navigate to Request > Service Request List. 3. Select the Time related Filter and choose Equals (=) operator. 4. Click Calendar icon. 5. Check if you are getting the Time Selection option or not in Calendar popup.	N/A
100798	The filter option ‘<=’ operator for Log Time Filter used by an Analyst on the SR list page, does not yield proper filter results.	Steps: 1. Log in as an Analyst. 2. Navigate to Request > Service Request List. 3. Select the Log Time filter and choose operator (<=). 4. Click Calendar icon. 5. Select date and time for an already existing SR. 6. Click Apply. 7. Check if you are getting the filter results.	N/A
100808	The View names created by an Analyst for IM/SR/PM/CM modules with long Japanese names are getting out of the container, unlike the English long names.	Steps: 1. Log in to the Application as an Analyst. 2. Navigate to Request > Service Request List and create a view with long Japanese name and apply view. 3. Navigate to Incident > Incident List and create a view with long Japanese name and apply view. 4. Navigate to Problem > Problem Record List and create a view with long Japanese name and apply view. 5. Navigate to Change > Change Record List and create a view with long Japanese name and apply view. 6. Verify the view name in Japanese language text which goes out of the container.	N/A
100813	The Assigned To drop-down does not display the User list.	Prerequisite: The key <add key="App:MultiLanguageEncodingEnabled" value="true" /> is set to True in webconfig file. Steps: 1. Navigate to Incident > User > Manage Incidents > Incident List. In the Incident List Click Incident ID hyperlink. The Incident ID details page is displayed. 2. Click RELATIONSHIP tab Click on the displayed Work Order ID. The Work Order ID page is displayed. Check Assigned To drop-down field under ASSIGNMENTS tab.	N/A
111673	Attachment details deleted during editing are not captured in the Change History. The same issue persists in Problem, RCA, and Diagnostic tabs.	Steps: Navigate to Release > User > Release Record List. Select any desired RR ID to open a Release Record. Navigate to the Documents tab. Add an attachment and click SUBMIT. Click the document name link and update other attachment and click SUBMIT.	NA
108668	After adding the Consumable Asset, a “No Data” message is displayed however, it is visible in the SEARCH ASSET popup.	Prerequisites: Log in to the SUMMIT Application with Admin module access having Consumable Assets present in the Asset Inventory with status as In-Store and Allocated. Consumable category should be configured by non-mandatory fields on the FORM BUILDER page. Steps: Navigate to Asset > User > Manage Assets > Asset Inventory. Select the Consumable Asset type on the Asset Inventory page. Click ADD icon from the right ACTIONS panel. Enter the Quantity. Click SUBMIT. Click the VIEW LIST button on the confirmation pop-up. Filter the same asset ID through the FILTERS pop-up.	Asset Attributes can be made mandatory in the action panel of Form Builder page by selecting Add Validation Rules for saved controls.
110654	The uploaded file name is not displayed on the Preview and Update Category page when the user clicks the Update Category icon.	Prerequisites: Log in to the SUMMIT Application with Admin module access. Configure two Fixed Asset categories in the Form Builder consisting of all the required custom attributes along with File Upload control for both categories. Configure Key Field Mapping for both the Fixed Asset categories. Configure Location, Store, and Floor values. Add Asset to the Inventory by selecting/entering the values for the required fields and select a valid file for the File Upload control type. Steps: Navigate to Asset > User > Manage Assets >Asset Inventory. Select Fixed Asset type on the Asset Inventory page. Select the desired Tenant from the drop-down, which is a mandatory field. Click FILTERS option from the right ACTIONS panel. Filter the Asset which was added to the Asset Inventory. Select the asset and click the Update Category icon under the ACTIONS panel. Select the Destination Category value from the drop-down. (Source Category - Category 1, Destination Category - Category 2). Click NEXT. Map all the required Sources to Destination Custom Attributes. Note: Do not map the File Upload control type source and destination attribute. Click Map followed by OK option on the confirmation message popup. Click NEXT. Select and upload a new file to the File Upload control type of Destination Category. The uploaded file name is displayed. Click the Update Category icon followed by OK option on the confirmation message popup. Verify the uploaded file name in the File Upload control attribute on the Update Category page.	NA
108230	While creating a Report, if the report name was greater than 40 characters system displayed an error.	Steps: Navigate to Reports > Change Management > Click the Icon for New Report. Select the Report Type > CONTINUE TO FIELDS Enter the fields > Click Save As > Enter the report name > Select the Category > Click OK.	Reports are getting created successfully even when the report name is greater than 40 characters.
111814	Due to performance issue in Database (DB), the Incident remarks are not updating in the event history.	Prerequisite: Create an Event through any API tool. For the external Event created, create an internal Event and Incident in Summit. Bug Reproduction Steps: Resolve the Event created in Summit. Resolve the Incident created for the Event using external event. Once the Event and the Incident are resolved, the Incident Remarks are not updated in the Event History.	NA
133780	The selected Catalog Category is not displaying under Subject Header in the Service Request Details Page.	Pre-Condition: Log in to the application. Navigate to Catalog > Configuration > Service Category. Create Categories named 'Linked_Category_EX1_', 'Linked_Category_EX2_', 'Linked_Category_EX3_'. Create a Catalog 'Service_EX1_' and add it to all the Categories listed above by selecting the link to other category checkbox. Steps: Navigate to Request > User > New Service Request. Enter 'Service_EX1_' and click on the Catalog under Linked_Category_EX2_ Category. Create a Service Request Record by providing input in all the mandatory fields. Navigate to Request > User > Manage Service Requests > Service Request List. Click the Service Request Record that was created.	NA
133693	Unable to Navigate to the Next Page after clicking Next while creating the New Service Request.	Pre-Condition: Log in to the application. Navigate to Catalog > User > Package. Click ADD NEW on the ACTIONS panel. Select Department as STA.Information Technology_EX1_ Select Category as DeskTop_Sevice. Enter the Package Name as SRPackage1. Select Status as PUBLISHED. Select two catalogs SR Package Cataog 1, SR Package Catalog 2 in the Group named Group1. Click SUBMIT. Steps: Navigate to Request > User > New Service Request. Select DeskTop_Service. Select Package Name as SRPackage1 Select Group1 Checkbox . Click Next.	NA
132272	The caller field does not populate search results while creating a new incident for user.	Steps: Navigate to Incident > New Incident for User. Select the tenant from the dropdown. Search for the caller.	NA
133384	User was getting redirected to the BUSINESS RULE List Page post clicking on the SUBMIT button in the BUSINESS RULE configuration page.	Steps: Navigate to Admin > Basic > Infrastructure > Business Rule. Click ADD NEW. Enter the mandatory details to configure business rule. Click SUBMIT.	NA
142990	For the selected classification, fields created for various classifications is also displaying in the CMDB Discovery Mapping.	Prerequisites: Login to the application. Classifications should be created as per the document provided Create fields in the form builder as per the classifications created. Steps: Navigate to CMDB> CMDB Discovery Mapping. Select the Tenant. Select the Classification. Verify the fields which will be displayed when classifications are selected.	NA
143061	Issue 1: For the Resource Type > Database - Resources are not discovered while performing Oracle Discovery. Issue 2: In CMDB Discovery Mapping page - Value for the Database is not present (Scripts should be provided).	NA	NA

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