Summit Denali SP1 HF30 Release Notes

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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page:

What's New?

Note:

SR email issue is fixed, where it was not getting triggered due to the data issue in the Workgroup configuration level.

There are no new features added in this hotfix. For more information, about customer fixed and known issues, refer this page.

Service Management

The following section provides a sneak-peak of the functionalities added for Service Management.

Service Management DN Tables

Improvement Name

Improvement Description

Improvement Benefits

Updated the following DN table:

IM_RPT_DN_IncidentEffort

The following new columns are added:

Purpose: Holds all the detail about the efforts spent by the Analysts for Incidents

New Columns Description

Column Name

Column Type

Nullable

Descriptions

Relations

[Cost Agent]

numeric (18,2)

Yes

Holds agent cost

N/A

Captures the Agent cost details.