Summit Denali SP1 HF30 Release Notes
Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali SP1 << Denali SP1 HF01 << Denali SP1 HF02 << Denali SP1 HF03 << Denali SP1 HF04 << Denali SP1 HF05 << Denali SP1 HF06 << Denali SP1 HF07 << Denali SP1 HF08<< DENALI SP1 HF09 << DENALI SP1 HF10 << DENALI SP1 HF11 << Denali SP1 HF12 << Denali SP1 HF13 << Denali SP1 HF14 << Denali SP1 HF15 << Denali SP1 HF16 << Denali SP1 HF17 << Denali HF19 << Denali SP1 HF20 << Denali SP1 HF21 << Denali SP1 HF22 << Denali SP1 HF23 << Denali SP1 HF24 << Denali SP1 HF25 << Denali SP1 HF26 << Denali SP1 HF27 << Denali SP1 HF28 << Denali SP1 HF29
Note:
SR email issue is fixed, where it was not getting triggered due to the data issue in the Workgroup configuration level.
There are no new features added in this hotfix. For more information, about customer fixed and known issues, refer this page.
Service Management
The following section provides a sneak-peak of the functionalities added for Service Management.
Service Management DN Tables
Improvement Name | Improvement Description | Improvement Benefits |
|---|---|---|
Updated the following DN table: IM_RPT_DN_IncidentEffort | The following new columns are added: Purpose: Holds all the detail about the efforts spent by the Analysts for Incidents | Captures the Agent cost details. |
Updated the following DN table: IM_RPT_DN_IncidentEffort | The following new columns are added: Purpose: Holds all the detail about the efforts spent by the Analysts for Incidents | Captures the analysts' comments. |