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Summit Digital Agent v2.0.2 Release Notes

Summit Digital Agent v2.0.2 Release Notes

Owned by Enterprise IT
May 08, 2024

 

What's New? | Customer Fixed Issues and Known Issues 

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What's New?

The SUMMIT Digital Agent v2.0.2 Release Notes provides new feature details, customer fixed issues, and known issues in the current release. Many of these new features are incorporated based on customer feedback and inputs. We thank you for your valuable feedback and time. Read detailed information here.

The following features of Digital Agent v2.0.2 are available for Elbrus and Tahoe SP3 latest HF releases.

Digital Agent

New Features

Feature Name

Feature Description 

Business Benefits

Display of Knowledge Articles while ticket creation

User Persona: End-User

Digital Agent logs an SR (Service Request), or an Incident (INC) ticket based on end user response. Accordingly, it will redirect the user to the relevant Knowledge Articles while ticket creation.  

For more information, see Creating Tickets with Digital Agent.

  • Optimize the search with relevant information.
  • Improved user experience.

Enhanced Actions for Digital Agent

User Persona: End-User

The following actions can be performed on a ticket via any channel (Webchat, MS Teams, Slack):

  • Update
  • Remind
  • Escalate
  • Reopen 
  • Cancel

For more information, see Integrating Web Chat with Digital Agent, Integrating MS Teams with Digital Agent, Integrating Slack with Digital Agent.

  • Omni-channel support with all actions.
  • Easily track the status of your tickets without much hassle in few clicks.


   



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