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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

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What's New?

SummitAI Service Management

DN Tables Related Changes

Few changes related to tables are made. These changes capture some additional data, which are useful for more accurate calculations and improving the reporting functionalities.

Service Management DN Tables

Module: Service Request Management

New Column Added

New columns are added to the following DN tables.

Table Name	Newly Added Column Name	Column Type	Description	Relations
SR_RPT_DN_ServiceTicketMaster	[FollowUp Call Counter]	numeric (18,0) NULL	This column will contain numeric value and indicate that how many times a service request is followed up.	N/A
SR_RPT_DN_Workgroup_Bounce_Detail	[No Of Bounce]	Numeric (18,0) NULL	This column will contain numeric value and indicate that how many times the workgroup is changed for a specific service request.	N/A

SummitAI Asset Management

Linux Discovery Agent Version 1.5

Overview

SummitAI has extended its discovery agent utility program support to Bash shell on the new Linux Discovery Agent version 1.5.

About Bash Shell

Bash is an acronym for ‘Bourne-Again SHell’ that is the default shell on many Linux distributions today. Brian Fox introduced the Bash shell in 1989. Bash shell offers practical improvements over K-shell and C-shell for programming and interactive use. Bash shell complies with the standards specified as part of IEEE POSIX.

Benefits

Following are the key benefits of Bash shell:

Enables command-line editing
Better Job Control
Unlimited size command history
Shell Functions and Aliases
Unlimited size Indexed arrays
Integer arithmetic in any base from two to sixty-four
Scripts are easily readable in BASH in comparison to Korn Shell

We have fixed few customer reported issues in this release. For information about the bug fixes in this release, see Customer Fixed Issues and Known Issues.

Improvements

Security Considerations

Note:

Additional security controls are incorporated to Forgot Password functionality in Software as a Service (SaaS) model.

Session Timeout Enhancements

Since the application logout was dependent on the session timeout, a duplicate pop-up was displayed for End-users. If the user login before session timeout, for the Analysts, the license was occupied till the session timeout.

Now, based on the provided configuration, the system will log out the users as soon as they close the browser (in less than 5 mins).

For more information click here.

Limitation

All old configuration of the Auto Problem Record creation will be deleted when you upgrade from pre-Denali SP1 to Denali SP1 or a later release. Hence, the Administrator needs to do configurations based on CONDITION and TARGET fields again.

For more information, see Configuring Auto Create Problem Records.

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