Installation, Configuration, and Upgrade Tahoe SP4 HF12

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Installation, Configuration, and Upgrade

The following sections provide information related to installation, configuration, and upgrade of the SummitAI application:

Important Notes About v4.1.4 Setup and Installation

Points to be Noted During v4.1.4 Installation

  • While installing the v4.1.4 Web setup on the SummitAI Server, ensure to install English OS and English supported DB only. Furthermore, the SummitAI Proxy Data Collector service needs to be installed on the English OS Server.
  • The Web URL created on English OS Server can be accessed through the Client Machines, which have another language OS, such as English, Chinese, Japanese, and so on. This enables the end users to use the Web URL created in the English OS Server and access SummitAI Suite applications for inputting data in different languages. 
  • The SUMMIT Proxy can be installed on the Client Servers, which has other language OS, such as English, Chinese, Japanese, and so on.

Double-Byte Character Support for SummitAI IT Management Suite

To enable multi-language support for SummitAI IT Management Suite, a basic support for double-byte characters is activated. Now, the application accepts the inputs in any of the language it is typed in and stores it in the same language in the database tables. Whenever required, the data is retrieved and displayed in the respective languages on the GUI.

In the v4.1.4 release, the SummitAI application Graphical User Interface (GUI) is displayed in English. However, the end users can enter the input data or text in any of the languages, such as English, Chinese, Japanese, and so on in the text editable fields.

Note:

In v4.1.4 release, entering text in the E-mail Address and Password fields are supported only in English language. Hence, it is highly recommended to enter the data in the E-mail Address and Password fields on any of the pages for the application in English language only. While logging into the application or configuring the user details, or in any other pages within the application, wherever there is a need to enter the e-mail address and password details, ensure to enter the text in English language. If you enter the details in any other language, the Application throws an error.

Patch Update for .NET Framework 

For .NET Framework 3.5 software, Microsoft has released a patch. It is recommended to apply the .NET Framework 3.5 Service Pack 1 (MS KB 958481, 958483, 958484 patches) after the successful installation of v4.1.4 SummitAI IT Management Suite setup on the SummitAI Server. This helps to avoid occurring of unforeseen errors in the application. You can download the patch from the http://support.microsoft.com/kb/959209 link.

Note:

After the successful deployment of the patches mentioned above, please restart the IIS on SummitAI Server.

SummitAI Upgrade Steps

To upgrade the database of the SummitAI Suite from the prior version v4.1.4 hotfix to Denali SP1, do the following:

All old configuration of the Auto Problem Record creation will be deleted when you upgrade from pre-Denali SP1 to Denali SP1 or a later release. Hence, the Administrator needs to do configurations based on CONDITION and TARGET fields again. 

For more information, see Configuring Auto Create Problem Records.

Assumptions

Before executing the database upgrade scripts, it is assumed that you have successfully installed the SummitAI Suite base version 4.1.4 hotfix or above.

Scripting

There is no impact to the JavaScript codes written using the Scripting functionality when the SummitAI application is upgraded to a later version. However, if there are changes on the Application interface in the later version where the fields referred in the JavaScript code are modified (fields removed, data type changed, etc.), there will be an impact on such JavaScript codes. Such JavaScript codes need to be validated and modified (as required).

Pre Upgrade Steps

Before you start with the database upgrade of SummitAI, we recommend that you perform the following:

  1. On the SummitAI Database Server, open the Microsoft SQL Server Management Studio tool.  Connect to the SummitAI database Instance. Take the backup of the complete SummitAI database.
  2. On the SummitAI Server, ensure that you take a backup of the folders where the attachment files are saved. In general, the attachment files are saved in the application root directory.

Application Root Directory: \\SummitWeb\<databasename>-ModuleCode-Attachments.

Example of the Attachment Files folder name is ‘summitDB-im-attachments’, where summitDB is the database name, im is the module code for Incident Management and attachments is the folder name.

Database Upgrade from v4.1.4 Hotfix To v5.7 SP5

To perform the database upgrade from v4.1.4 hotfix to v5.7 SP5, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

V4.1.4 HF

Please download the scripts from below path which having the
upgrade scripts rom v4.1.4 HF to v5.7SP5 B005 

https://summitbuild.blob.core.windows.net/common/SummitUpgradescripts_v4.1.4HF_to_v5.7SP5_B005_02Jan2019.zip

v5.7 SP5 B005

Database Upgrade from v5.7SP5 to ALPS

To perform the database upgrade from v5.7SP5 to ALPS, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

v5.7 SP5

1.Summitupgrade_v5.7SP5_B005_02Jan2019_to_ALPS_01Apr2019.sql

ALPS

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.7 SP1UpgradeScripts\

Database Upgrade from ALPS to ALPS SP1

To perform the database upgrade from ALPS to ALPS SP1, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

ALPS

2.Summitupgrade_ALPS_01Apr2019_to_ALPS_SP1_B006_4t