Merged Releases

The following Hot Fix Releases of are merged with Elbrus SP2 Release.

Customer Fixed Issues

This section describes the issues reported by the customers and their fixes in Elbrus SP2 Release.

Agentless Discovery
Platform

Agentless Discovery

Issue ID

Issue Description

Scenario

Resolution

132626

Agentless Discovery was not working as email ID was not present for the user.

Steps:

Configure a Discovery job for user.
Run the Discovery job and verify if it is functioning correctly.
Navigate to Discovery > List. The List page displays the Status of the Discovery Job appropriately.

Note: The user initiating the Discovery job must provide an active Email ID to receive notifications.

Agentless Discovery works appropriately after the resolution.

Platform

Issue ID

Issue Description

Scenario

Resolution

48647

Under Asset Management, unique and mandatory field values should be able to add/update the asset by standard API.

Steps:

Under the Postman, use the payload named: AM_UpdateAsset_Details and AM_AddAsset_Details
 
Enter the required parameters to update attributes for asset details (including dropdown). Click Send. 
Add/Update the unique and mandatory field value over API. 
Navigate to Asset > User > Manage Assets > Asset Inventory.
Select Fixed Asset type on Asset Inventory page. 
Select the Tenant from the dropdown.
Click Instore count hyperlink. 
Click Asset ID hyperlink.
Verify Asset details which are added and updated by API.

Add Asset

*Unique Key Violation: 

Request: 

{ 

    "ServiceName": "AM_AddAsset_Details", 

    "objCommonParameters": { 

        "_ProxyDetails": { 

            "ProxyID": 0, 

            "ReturnType": "JSON", 

            "APIKey": "6CE2tl6ochPHQbVVVHlM1XJlcqjOm+NB/M5KNLFpopo=", 

            "AuthType": "APIKEY" 

        }, 

        "oAM_Asset_MasterParam": { 

            "_Instance": "Info", 

            "_Category_ID": "desktop1", 

            "_Stores": "Anil\\South India\\Karnataka\\Bengaluru\\Summit IT store" 

        }, 

        "oAM_Asset_DetailsParam_items": { 

            "items": [ 

                { 

                    "_Attribute_Name": "Serial no", 

                    "_Attribute_Value": "PF3326P6" 

                }, 

                { 

                    "_Attribute_Name": "Unique ID", 

                    "_Attribute_Value": "0002" 

                }, 

                { 

                    "_Attribute_Name": "RAM SIZE", 

                    "_Attribute_Value": "10GB" 

                }, 

                { 

                    "_Attribute_Name": "Version", 

                    "_Attribute_Value": "V1" 

                } 

            ], 

            "hasMore": true 

        } 

    } 

} 

Response: 

{ 

    "Errors": "UNIQUEKEYVIOLATION : Serial no : PF3326P6", 

    "Message": "", 

    "Output": "", 

    "TokenID": "302882D92D3CA3ADB782A59F82969A93188FD8F
B447962B277CFAF044C31F2488C1899C1AAFF48A64B3A5366BD23C9
ED7828BFBF632F9D2C6027276A0D9CCA3B53762614C82085168C931
26CF5AD09B9F6DF384F773CCE692FA902F08AE78477EC721A5C91BE
6002185B66FDCAFC07D2CF448B957CE6ED829D16488D23BEB8DE66C
E806286D29509696C84C7BE552490", 

    "OrgID": 0, 

    "OutputObject": null, 

    "OutputID": 0, 

    "Input": null 

} 


*Invalid Attribute  

Request: 

{ 

    "ServiceName": "AM_AddAsset_Details", 

    "objCommonParameters": { 

        "_ProxyDetails": { 

            "ProxyID": 0, 

            "ReturnType": "JSON", 

            "APIKey": "6CE2tl6ochPHQbVVVHlM1XJlcqjOm+NB/M5KNLFpopo=", 

            "AuthType": "APIKEY" 

        }, 

        "oAM_Asset_MasterParam": { 

            "_Instance": "Info", 

            "_Category_ID": "desktop1", 

            "_Stores": "Anil\\South India\\Karnataka\\Bengaluru\\Summit IT store" 

        }, 

        "oAM_Asset_DetailsParam_items": { 

            "items": [ 

                { 

                    "_Attribute_Name": "Serial no12345", 

                    "_Attribute_Value": "PF3326P6" 

                }, 

                { 

                    "_Attribute_Name": "Unique ID", 

                    "_Attribute_Value": "0002" 

                }, 

                { 

                    "_Attribute_Name": "RAM SIZE213", 

                    "_Attribute_Value": "10GB" 

                } 

            ], 

            "hasMore": true 

        } 

    } 

} 

Response: 

{ 

    "Errors": "Error saving asset details: Invalid Attribute Names : 'Serial no12345','RAM SIZE213'", 

    "Message": "", 

    "Output": "", 

    "TokenID": "C58D03EBE8EF81DBD19B316BEF7D92E161DFF
294CD54526F77745B9B1E57CA4EFC0D4B8F9FE5B7490ADD6F0D03
2DBD6950B2F39970A4DDCAD5183BA02D660BB108B9FE604DAE735
999512FA75F38291A2B09124B633EB567AA40544DDDCEE3D9D74A
5FB19F434C63DDA37D29C8FCDEFF6EC30EF6F5DE325E3A5D5620D
3B32B8EACC0E19E47D1C181CEC169ECFBE82DB1", 

    "OrgID": 0, 

    "OutputObject": null, 

    "OutputID": 0, 

    "Input": null 

} 

*Mandatory Field checks 

Request: 

{ 

    "ServiceName": "AM_AddAsset_Details", 

    "objCommonParameters": { 

        "_ProxyDetails": { 

            "ProxyID": 0, 

            "ReturnType": "JSON", 

            "APIKey": "6CE2tl6ochPHQbVVVHlM1XJlcqjOm+NB/M5KNLFpopo=", 

            "AuthType": "APIKEY" 

        }, 

        "oAM_Asset_MasterParam": { 

            "_Instance": "Info", 

            "_Category_ID": "desktop1", 

            "_Stores": "Anil\\South India\\Karnataka\\Bengaluru\\Summit IT store" 

        }, 

        "oAM_Asset_DetailsParam_items": { 

            "items": [ 

                { 

                    "_Attribute_Name": "Serial no", 

                    "_Attribute_Value": "PF3326P6" 

                } 

            ], 

            "hasMore": true 

        } 

    } 

} 

Response:  

{ 

    "Errors": "Error saving asset details: Please provide value for mandatory Attribute : 'RAM SIZE','Unique ID'", 

    "Message": "", 

    "Output": "", 

    "TokenID": "058389FAFBCEBE14B9C27A0C98311A3B0
D7BEF541241D7F866A6ADCB8A245C03B32F092AC4521EDD83
B24D6E02D91E360660B78CE58C47347CC9ED129D7DF867261
DE5AD402D818AF6A5E96F9E4D7D271D3D4E2C89135183AFF6
F6F5E61919046FD877FFDB7A08E33CC7602FCC76D928074EB
39714D6F09D479434BE1D1C62848E806320061C3993B7B3DB48CFC42D80", 

    "OrgID": 0, 

    "OutputObject": null, 

    "OutputID": 0, 

    "Input": null 

}

Update Asset

*Unique Key Violation: 

Request: 

{ 

    "ServiceName": "AM_UpdateAsset_Details", 

    "objCommonParameters": { 

        "_ProxyDetails": { 

            "ProxyID": 0, 

            "ReturnType": "JSON", 

            "APIKey": "6CE2tl6ochPHQbVVVHlM1XJlcqjOm+NB/M5KNLFpopo=", 

            "AuthType": "APIKEY" 

        }, 

        "oAM_Asset_MasterParam": { 

            "_Instance": "Info", 

            "_Category_ID": "desktop1", 

            "_Asset_ID": "6406" 

        }, 

        "oAM_Asset_DetailsParam_items": { 

            "items": [ 

                { 

                    "_Attribute_Name": "Serial no", 

                    "_Attribute_Value": "PF3326P1" 

                }, 

                { 

                    "_Attribute_Name": "RAM SIZE", 

                    "_Attribute_Value": "10GB" 

                } 

            ], 

            "hasMore": true 

        }, 

        "oAM_Asset_Allocation": { 

            "_ReAllocate": "false" 

        } 

    } 

} 

Response: 

{ 

    "Errors": "UNIQUEKEYVIOLATION : Serial no : PF3326P1", 

    "Message": "", 

    "Output": "", 

    "TokenID": "C65FB8E4463A359ECE1E919C875698FC9C0DB1A6E0EC045FABC4E387B468
2D39718D2B991598EAE47FF91F92F972A435FFE3ED95BB351E612210767EF1100D8F87773098
631E795281A37BDCD91389339CECF87A8109C12FDB824B6F3C3A3BB3011CFC8D9ED099BF14B8
614C4DB70BD2A18D515C26A25712FCFDA58754912B3C3532753459F612A14A9D01A4ABF79C9B", 

    "OrgID": 0, 

    "OutputObject": null, 

    "OutputID": 0, 

    "Input": null 

} 

 

*Invalid Attribute  

Request: 

{ 

    "ServiceName": "AM_UpdateAsset_Details", 

    "objCommonParameters": { 

        "_ProxyDetails": { 

            "ProxyID": 0, 

            "ReturnType": "JSON", 

            "APIKey": "6CE2tl6ochPHQbVVVHlM1XJlcqjOm+NB/M5KNLFpopo=", 

            "AuthType": "APIKEY" 

        }, 

        "oAM_Asset_MasterParam": { 

            "_Instance": "Info", 

            "_Category_ID": "desktop1", 

            "_Asset_ID": "6406" 

        }, 

        "oAM_Asset_DetailsParam_items": { 

            "items": [ 

                { 

                    "_Attribute_Name": "Serial no12345", 

                    "_Attribute_Value": "PF3326P1" 

                }, 

                { 

                    "_Attribute_Name": "RAM SIZE123", 

                    "_Attribute_Value": "10GB" 

                } 

            ], 

            "hasMore": true 

        }, 

        "oAM_Asset_Allocation": { 

            "_ReAllocate": "false" 

        } 

    } 

} 

Response: 

{ 

    "Errors": "Error Updating asset details: Invalid Attribute Names : 'Serial no12345','RAM SIZE123'", 

    "Message": "", 

    "Output": "", 

    "TokenID": "5C9C01BD28BC3C47344D72EA0ECAD88BBB1470D744AB042BA601A
2649BDEBD2FF037A29FAD94AC5D43FAD89DF617573079826B35DE7E19464C6ECD5712
D31F897305579B1DB1267FC231C2F130B5078B3F181356226A4BBA57A6E832F712A2C
8F44B2F44388E7B0AC3796B17EFDF67449635140ACFE242CE45F26B5B486E5AB98AA4C
BD05199EF55D355A78CF5B3C13A", 

    "OrgID": 0, 

    "OutputObject": null, 

    "OutputID": 0, 

    "Input": null 

}

The Asset is added and updated successfully as per the API. 

Known Issues

This section describes the known issues detected by the Summit Dev and QA team in the release, Elbrus SP2 Release.

Issue ID	Issue Description	Scenario	Workaround
133775	Unable to click Classification and Category field drop-down list values, as the page is getting expanded.	Prerequisites: Navigate to Request > Service Request List. The Service Request List page is displayed. Click on the required SR ID hyperlink. The Service Request details page is displayed. Observe the Category and Classification fields under General tab.	NA
133347	The Business Rule was not getting saved without configuring Update fields.	Steps: Navigate to Admin > Infrastructure > Business Rule. Click Add new. Enter valid data in all mandatory fields except Update fields. Configure Notification. Click Save. Click Submit.	NA
133344	Getting oops error for specific business rules.	Prerequisite: · Business rules should be configured. Steps: Navigate to Admin > Basic > Infrastructure > Business Rule. Open a created Business rule (Business rule notification). Note This issue is reproduceable for only a few business rules.	NA
111719	Audit logs are not getting tracked after ending the session.	Prerequisites: Log in to the application with Analyst access. Remote Desktop (RDP) should be configured at the Tenant/Application setting level for ScreenConnect. Steps: Navigate to Incident > Manage Incidents > Incident List. Click any Incident ID. Click the Remote Desktop icon below the requestor details. Connect the session successfully with the end user. End the session. Click Audit logs.	NA
124911	Cost is displayed incorrectly as CPI calculation is not working properly.	Pre-Requisites: Create Project, Task and Activity. Add Assignee for the Activity. For the Assignee's Designation add rate card(Work-Price/Hour) in Project > open project > Actions panel > Configuration icon. Log time sheet. Approve the timesheet as approver (Project Manager). Steps: Login to the application. Navigate to Reports > Project Mgmt > Executive Management Dashboard. Check the cost column in the Project-Wise Status.	Not applicable
124863	On the Copy Service request tab, when Different Caller is selected, unable to enter the username or other details on the Select User pop-up.	Prerequisites: Create a Catalog with all attributes. On the Form Builder page, under the Additional info tab for the catalog, enable “Enable Copy Service Request.” Publish the catalog. Create an SR (Service Request) with the created catalog. Steps: Login into the Summit application. Navigate to Request > Service Request List. Select the created SR. The SR page is displayed. Click Copy Service Request from the Actions Panel. Select Different Caller. Click the Search icon. The Select User pop-up page is displayed.	Type in the Username in the Different Caller option instead of searching the username.
124867	In the copy service request, when an SR is created for a catalog and the same catalog is modified by adding new attributes such as a multivalued dropdown (or any other attributes), Scenario 1: The record added for the new multivalued dropdown displays for the existing record. Scenario 2: Oops an error occurred error message is displayed when clicked on the pagination grid and the entire grid is not visible.	Prerequisites: Create a Catalog with a group as a multi-valued group. On the Form Builder page, under the Additional info tab for the catalog, enable “Enable Copy Service Request”. Publish the catalog. Create an SR with the created catalog. After creating the SR, modify the created Catalog and add any new multivalued dropdown. Publish the Catalog Steps: Login into the Summit application. Navigate to Request > Service Request List. Select the created SR. The SR page is displayed. Click Copy Service Request from the Actions Panel. Select Same Caller or Different Caller. Enter the username and click Submit. A new SR page is displayed.	NA
110901	For Additional Information tab of Rule Template page, unable to attach the files based on the configuration done for the Attachment Limit (Single or Multiple) field on Form Builder page.	Prerequisites: Navigate to Admin > Infrastructure > Form Builder. Configure the Attachment field (single or multiple) using Attachment Limit field in the Form builder page so that it should appear in the Additional Information tab of Rule template page. Navigate to Incident > Others > Rule. The Rule page is displayed. Click Add New under Actions. Navigate to Additional Information tab and attach file based on the configuration done for the Attachment Limit (Single or Multiple) field on Form Builder page.	N/A
100922	An error ‘Opps! An error occurred’ or a Saved Successful message was displayed for all the modules, if the mandatory configuration fields were saved with a space (empty) value.	*Scenario – I* 1. Navigate to Incident > SLA Configurations > Urgency. 2. Select a Tenant. 3. Click Add New from left panel. 4. Press Space Key in Urgency Name field and click SUBMIT *Scenario – II* 1. Navigate to Problem Management > SLA Violation Reason. 2. Select a Tenant. 3. Click Add New from left panel. 4. Select the Violation Type from the list. 5. Press Space Key in SLA Violation Reason field and click SUBMIT.	N/A
105119	After submission, the text is getting converted to code for Question and Answer fields.	Prerequisites: 1. Navigate to Knowledge > User > New Knowledge Record. The New Knowledge Record details page is displayed. Specify the mandatory fields. Make sure for Question field use keyboard Enter key. Click Submit. 2. Navigate to Knowledge > User > Knowledge Record List. The Knowledge Record List page is displayed. Open any KB article with Status as Published. The Knowledge Record details page is displayed. Click COPY KNOWLEDGE RECORD link under Action panel. Check for the Answer field.	N/A
100352	When a Change Record (CR) is created with ‘special characters’ in status, it does not display any data in Change Record list page.	Prerequisites: 1. Create a 'status' having special characters such as (satus_test). 2. Create the CR. Steps: 1. Log in as approver. 2. Navigate to Change > Change record list. 3. Click on the Filters icon. 4. Select the 'Tenant' field as ALL. 5. Select the previously created 'status'. 6. Click Apply. 7. Verify the results, after applying the status filter with special characters.	N/A
100760	The ‘Category’ filters on the Change Record (CR) list page do not display any data results when you select ALL Tenant and Category.	Steps: 1. Navigate to Change > User > Change Record list. 2. Select the 'Tenant' field as ALL. 3. Select the field as Category. 4. Click Apply. 5. Check the results displayed on the Change Record list page.	The Category filter works fine, when you select individual Tenant and Category.
100781	When a ‘User Contact Number’ is used to filter records on the list page of IM/SR/PM, it does not fetch any data records.	Below is just an example from Incident Management list page. It also applies to SR and PM list pages too where User Contact Number is used. as filter: Steps: Incident Management (IM) 1. Navigate to Incident > Manage Incident > Incident List. The Incident List page is displayed with list of incidents. 2. From Filter options, select User Attributes > User Contact Number. Select the operator as = and enter the Contact Number in the Value field of the respective User. 3. Click Apply. 4. Verify the results, after applying the User Contact Number filter.	N/A
100796	The ‘Time Selection’ option is not displayed to an Analyst on the SR list page, when Equals (=) operator is selected for Time Filter.	Steps: 1. Log in as an Analyst. 2. Navigate to Request > Service Request List. 3. Select the Time related Filter and choose Equals (=) operator. 4. Click Calendar icon. 5. Check if you are getting the Time Selection option or not in Calendar popup.	N/A
100798	The filter option ‘<=’ operator for Log Time Filter used by an Analyst on the SR list page, does not yield proper filter results.	Steps: 1. Log in as an Analyst. 2. Navigate to Request > Service Request List. 3. Select the Log Time filter and choose operator (<=). 4. Click Calendar icon. 5. Select date and time for an already existing SR. 6. Click Apply. 7. Check if you are getting the filter results.	N/A
100808	The View names created by an Analyst for IM/SR/PM/CM modules with long Japanese names are getting out of the container, unlike the English long names.	Steps: 1. Log in to the Application as an Analyst. 2. Navigate to Request > Service Request List and create a view with long Japanese name and apply view. 3. Navigate to Incident > Incident List and create a view with long Japanese name and apply view. 4. Navigate to Problem > Problem Record List and create a view with long Japanese name and apply view. 5. Navigate to Change > Change Record List and create a view with long Japanese name and apply view. 6. Verify the view name in Japanese language text which goes out of the container.	N/A
100813	The Assigned To drop-down does not display the User list.	Prerequisite: The key <add key="App:MultiLanguageEncodingEnabled" value="true" /> is set to True in webconfig file. Steps: 1. Navigate to Incident > User > Manage Incidents > Incident List. In the Incident List Click Incident ID hyperlink. The Incident ID details page is displayed. 2. Click RELATIONSHIP tab Click on the displayed Work Order ID. The Work Order ID page is displayed. Check Assigned To drop-down field under ASSIGNMENTS tab.	N/A
111673	Attachment details deleted during editing are not captured in the Change History. The same issue persists in Problem, RCA, and Diagnostic tabs.	Steps: Navigate to Release > User > Release Record List. Select any desired RR ID to open a Release Record. Navigate to the Documents tab. Add an attachment and click SUBMIT. Click the document name link and update other attachment and click SUBMIT.	NA
108668	After adding the Consumable Asset, a “No Data” message is displayed however, it is visible in the SEARCH ASSET popup.	Prerequisites: Log in to the SUMMIT Application with Admin module access having Consumable Assets present in the Asset Inventory with status as In-Store and Allocated. Consumable category should be configured by non-mandatory fields on the FORM BUILDER page. Steps: Navigate to Asset > User > Manage Assets > Asset Inventory. Select the Consumable Asset type on the Asset Inventory page. Click ADD icon from the right ACTIONS panel. Enter the Quantity. Click SUBMIT. Click the VIEW LIST button on the confirmation pop-up. Filter the same asset ID through the FILTERS pop-up.	Asset Attributes can be made mandatory in the action panel of Form Builder page by selecting Add Validation Rules for saved controls.
110654	The uploaded file name is not displayed on the Preview and Update Category page when the user clicks the Update Category icon.	Prerequisites: Log in to the SUMMIT Application with Admin module access. Configure two Fixed Asset categories in the Form Builder consisting of all the required custom attributes along with File Upload control for both categories. Configure Key Field Mapping for both the Fixed Asset categories. Configure Location, Store, and Floor values. Add Asset to the Inventory by selecting/entering the values for the required fields and select a valid file for the File Upload control type. Steps: Navigate to Asset > User > Manage Assets >Asset Inventory. Select Fixed Asset type on the Asset Inventory page. Select the desired Tenant from the drop-down, which is a mandatory field. Click FILTERS option from the right ACTIONS panel. Filter the Asset which was added to the Asset Inventory. Select the asset and click the Update Category icon under the ACTIONS panel. Select the Destination Category value from the drop-down. (Source Category - Category 1, Destination Category - Category 2). Click NEXT. Map all the required Sources to Destination Custom Attributes. Note: Do not map the File Upload control type source and destination attribute. Click Map followed by OK option on the confirmation message popup. Click NEXT. Select and upload a new file to the File Upload control type of Destination Category. The uploaded file name is displayed. Click the Update Category icon followed by OK option on the confirmation message popup. Verify the uploaded file name in the File Upload control attribute on the Update Category page.	NA
108230	While creating a Report, if the report name was greater than 40 characters system displayed an error.	Steps: Navigate to Reports > Change Management > Click the Icon for New Report. Select the Report Type > CONTINUE TO FIELDS Enter the fields > Click Save As > Enter the report name > Select the Category > Click OK.	Reports are getting created successfully even when the report name is greater than 40 characters.
111814	Due to performance issue in Database (DB), the Incident remarks are not updating in the event history.	Prerequisite: Create an Event through any API tool. For the external Event created, create an internal Event and Incident in Summit. Bug Reproduction Steps: Resolve the Event created in Summit. Resolve the Incident created for the Event using external event. Once the Event and the Incident are resolved, the Incident Remarks are not updated in the Event History.	NA
133780	The selected Catalog Category is not displaying under Subject Header in the Service Request Details Page.	Pre-Condition: Log in to the application. Navigate to Catalog > Configuration > Service Category. Create Categories named 'Linked_Category_EX1_', 'Linked_Category_EX2_', 'Linked_Category_EX3_'. Create a Catalog 'Service_EX1_' and add it to all the Categories listed above by selecting the link to other category checkbox. Steps: Navigate to Request > User > New Service Request. Enter 'Service_EX1_' and click on the Catalog under Linked_Category_EX2_ Category. Create a Service Request Record by providing input in all the mandatory fields. Navigate to Request > User > Manage Service Requests > Service Request List. Click the Service Request Record that was created.	NA
133693	Unable to Navigate to the Next Page after clicking Next while creating the New Service Request.	Pre-Condition: Log in to the application. Navigate to Catalog > User > Package. Click ADD NEW on the ACTIONS panel. Select Department as STA.Information Technology_EX1_ Select Category as DeskTop_Sevice. Enter the Package Name as SRPackage1. Select Status as PUBLISHED. Select two catalogs SR Package Cataog 1, SR Package Catalog 2 in the Group named Group1. Click SUBMIT. Steps: Navigate to Request > User > New Service Request. Select DeskTop_Service. Select Package Name as SRPackage1 Select Group1 Checkbox . Click Next.	NA
132272	The caller field does not populate search results while creating a new incident for user.	Steps: Navigate to Incident > New Incident for User. Select the tenant from the dropdown. Search for the caller.	NA
133384	User was getting redirected to the BUSINESS RULE List Page post clicking on the SUBMIT button in the BUSINESS RULE configuration page.	Steps: Navigate to Admin > Basic > Infrastructure > Business Rule. Click ADD NEW. Enter the mandatory details to configure business rule. Click SUBMIT.	NA

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