Customer Fixed Issues and Known Issues Elbrus SP2

Issue ID

Issue Description

Scenario

Workaround

133775

Unable to click Classification and Category field drop-down list values, as the page is getting expanded.

Prerequisites:

1. Navigate to Request > Service Request List. The Service Request List page is displayed. Click on the required SR ID hyperlink. The Service Request details page is displayed.
   
   
2. Observe the Category and Classification fields under General tab.

NA

133347

The Business Rule was not getting saved without configuring Update fields.

Steps:

1. Navigate to Admin > Infrastructure > Business Rule.
   
   
2. Click Add new.
   
   
3. Enter valid data in all mandatory fields except Update fields.
   
   
4. Configure Notification. Click Save.
   
   
5. Click Submit.
   
   

NA

133344

Getting oops error for specific business rules.

NA  

Audit logs are not getting tracked after ending the session.

Prerequisites:

• Log in to the application with Analyst access. 
   
• Remote Desktop (RDP) should be configured at the Tenant/Application setting level for ScreenConnect.

Steps:

1. Navigate to Incident > Manage Incidents > Incident List. 
    
2. Click any Incident ID. 
    
3. Click the Remote Desktop icon below the requestor details. 
    
4. Connect the session successfully with the end user. 
    
5. End the session. 
    
6. Click Audit logs.
   
   

NA

Cost is displayed incorrectly as CPI calculation is not working properly.

Pre-Requisites:

1. Create Project, Task and Activity.
2. Add Assignee for the Activity.
3. For the Assignee's Designation add rate card(Work-Price/Hour) in Project > open project > Actions panel > Configuration icon.

4. Log time sheet.

5. Approve the timesheet as approver (Project Manager).

   
   

Steps:

1. Login to the application.
2. Navigate to Reports > Project Mgmt > Executive Management Dashboard.
3. Check the cost column in the Project-Wise Status.

Not applicable

Prerequisites: 

1. Create a Catalog with all attributes.  
   
   
2. On the Form Builder page, under the Additional info tab for the catalog, enable “Enable Copy Service Request.” Publish the catalog. 
   
   
3. Create an SR (Service Request) with the created catalog.  

Steps: 

1. Login into the Summit application. 
   
   
2. Navigate to Request > Service Request List. 
   
   
3. Select the created SR. The SR page is displayed.  
   
   
4. Click Copy Service Request from the Actions Panel. 
   
   
5. Select Different Caller. Click the Search icon.  The Select User pop-up page is displayed.

Type in the Username in the Different Caller option instead of searching the username.  

In the copy service request, when an SR is created for a catalog and the same catalog is modified by adding new attributes such as a multivalued dropdown (or any other attributes),  

Scenario 1: The record added for the new multivalued dropdown displays for the existing record. 

Scenario 2: Oops an error occurred error message is displayed when clicked on the pagination grid and the entire grid is not visible.  

Prerequisites: 

1. Create a Catalog with a group as a multi-valued group.  
   
   
2. On the Form Builder page, under the Additional info tab for the catalog, enable “Enable Copy Service Request”. Publish the catalog. 
   
   
3. Create an SR with the created catalog.  
   
   
4. After creating the SR, modify the created Catalog and add any new multivalued dropdown. Publish the Catalog 

Steps: 

1. Login into the Summit application. 
   
   
2. Navigate to Request > Service Request List. 
   
   
3. Select the created SR. The SR page is displayed.  
   
   
4. Click Copy Service Request from the Actions Panel. 
   
   
5. Select Same Caller or Different Caller. Enter the username and click Submit. 
   
   
6. A new SR page is displayed. 

NA

Prerequisites:

1. Navigate to Admin > Infrastructure > Form Builder.
   
   
2. Configure the Attachment field (single or multiple) using Attachment Limit field in the Form builder page so that it should appear in the Additional Information tab of Rule template page.
   
   
3. Navigate to Incident > Others > Rule. The Rule page is displayed. Click Add New under Actions.
   
   
4. Navigate to Additional Information tab and attach file based on the configuration done for the Attachment Limit (Single or Multiple) field on Form Builder page.  

N/A

100922

An error ‘Opps! An error occurred’  or a Saved Successful message was displayed for all the modules, if the mandatory configuration fields were saved with a space (empty) value.

Scenario – I

1.       Navigate to Incident > SLA Configurations > Urgency.

2.       Select a Tenant.

3.       Click Add New from left panel.

4.       Press Space Key in Urgency Name field and click SUBMIT

Scenario – II

1.       Navigate to Problem Management > SLA Violation Reason.

2.       Select a Tenant.

3.       Click Add New from left panel.

4.       Select the Violation Type from the list.

5.       Press Space Key in SLA Violation Reason field and click SUBMIT.

N/A

105119

After submission, the text is getting converted to code for Question and Answer fields.

Prerequisites:

1.       Navigate to Knowledge > User > New Knowledge Record. The New Knowledge Record details page is displayed. Specify the mandatory fields. Make sure for Question field use keyboard Enter key. Click Submit.

2.       Navigate to Knowledge > User > Knowledge Record List. The Knowledge Record List page is displayed. Open any KB article with Status as Published. The Knowledge Record details page is displayed. Click COPY KNOWLEDGE RECORD link under Action panel. Check for the Answer field.

N/A

100352

When a Change Record (CR) is created with ‘special characters’ in status, it does not display any data in Change Record list page.

Prerequisites:

1.       Create a 'status' having special characters such as (*satus_test*).

2.       Create the CR.

Steps:

1.       Log in as approver.

2.       Navigate to Change > Change record list.

3.       Click on the Filters icon.

4.       Select the 'Tenant' field as ALL.

5.       Select the previously created 'status'.

6.       Click Apply.

7.       Verify the results, after applying the status filter with special characters.

N/A

100760

The ‘Category’ filters on the Change Record (CR) list page do not display any data results when you select ALL Tenant and Category.

Steps:

1.    Navigate to Change > User > Change Record list.

2.    Select the 'Tenant' field as ALL.

3.    Select the field as Category.

4.    Click Apply.

5.    Check the results displayed on the Change Record list page.

The Category filter works fine, when you select individual Tenant and Category.

Below is just an example from Incident Management list page. It also applies to SR and PM list pages too where User Contact Number is used. as filter:

Steps: Incident Management (IM)

1.    Navigate to Incident > Manage Incident > Incident List.

The Incident List page is displayed with list of incidents.

2.    From Filter options, select User Attributes
> User Contact Number. Select the operator as = and enter the Contact Number in the Value field of the respective User.

3.    Click Apply.

4.    Verify the results, after applying the User Contact Number filter.

Steps:

1.    Log in as an Analyst.

2.    Navigate to Request > Service Request List.

3.    Select the Time related Filter and choose Equals (=) operator.

4.    Click Calendar icon.

5. Check if you are getting the Time Selection option or not in Calendar popup.

Steps:

1.    Log in as an Analyst.

2.    Navigate to Request > Service Request List.

3.    Select the Log Time filter and choose operator (<=).

4.    Click Calendar icon.

5.    Select date and time for an already existing SR.

6.    Click Apply.

7.    Check if you are getting the filter results.

The View names created by an Analyst for IM/SR/PM/CM

Steps:

1.    Log in to the Application as an Analyst.

2.    Navigate to Request > Service Request List and create a view with long Japanese name and apply view.

3.    Navigate to Incident > Incident List and create a view with long Japanese name and apply view.

4.    Navigate to Problem >
Problem Record List and create a view with long Japanese name and apply view.

5.    Navigate to Change > Change Record List and create a view with long Japanese name and apply view.

6.    Verify the view name in Japanese language text which goes out of the container.

Prerequisite:

The key

<add key="App:MultiLanguageEncodingEnabled" value="true" /> is set to True in webconfig file.

Steps:

1.  Navigate to Incident > User > Manage Incidents > Incident List. In the Incident List Click Incident ID hyperlink. The Incident ID details page is displayed.
        
2. Click RELATIONSHIP tab Click on the displayed Work Order ID. The Work Order ID page is displayed. Check Assigned To drop-down field under ASSIGNMENTS tab.

Attachment details deleted during editing are not captured in the Change History.  

The same issue persists in Problem,  RCA, and Diagnostic tabs. 
 

Steps: 

1. Navigate to Release > User > Release Record List. 
    
2. Select any desired RR ID to open a Release Record. 
    
3. Navigate to the Documents tab.  
   Add an attachment and click SUBMIT. 
    
4. Click the document name link and update other attachment and click SUBMIT. 

After adding the Consumable Asset, a “No Data” message is displayed however, it is visible in the SEARCH ASSET popup. 

Prerequisites:  

1. Log in to the SUMMIT Application with Admin module access having Consumable Assets present in the Asset Inventory with status as In-Store and Allocated. 
    
2. Consumable category should be configured by non-mandatory fields on the FORM BUILDER page.
    

Steps: 

1. Navigate to Asset > User > Manage Assets > Asset Inventory. 
    
2. Select the Consumable Asset type on the Asset Inventory page. 
    
3. Click ADD icon from the right ACTIONS panel. 
    
4. Enter the Quantity. 
   Click SUBMIT. 
    
5. Click the VIEW LIST button on the confirmation pop-up. 
    
6. Filter the same asset ID through the FILTERS pop-up. 

Asset Attributes can be made mandatory in the action panel of Form Builder page by selecting Add Validation Rules for saved controls.

Prerequisites:  

1. Log in to the SUMMIT Application with Admin module access. 
    
2. Configure two Fixed Asset categories in the Form Builder consisting of all the required custom attributes along with File Upload control for both categories. 
    
3. Configure Key Field Mapping for both the Fixed Asset categories. 
    
4. Configure Location, Store, and Floor values. 
    
5. Add Asset to the Inventory by selecting/entering the values for the required fields and select a valid file for the File Upload control type. 

Steps: 

1. Navigate to Asset > User > Manage Assets >Asset Inventory. 
    
2. Select Fixed Asset type on the Asset Inventory page. 
    
3. Select the desired Tenant from the drop-down, which is a mandatory field. 
    
4. Click FILTERS option from the right ACTIONS panel. 
   Filter the Asset which was added to the Asset Inventory. 
    
5. Select the asset and click the Update Category icon under the ACTIONS panel. 
    
6. Select the Destination Category value from the drop-down. 
   (Source Category - Category 1, Destination Category - Category 2). 
   Click NEXT. 
    
7. Map all the required Sources to Destination Custom Attributes.
   Note: Do not map the File Upload control type source and destination attribute.
   
   
8. Click Map followed by  OK option on the confirmation message popup.
   Click NEXT. 
   
   
9.  Select and upload a new file to the File Upload control type of Destination Category. 
   The uploaded file name is displayed. 
   
   
10.  Click the Update Category icon followed by OK option on the confirmation message popup. 
    
    
11.  Verify the uploaded file name in the File Upload control attribute on the Update Category page. 

Steps:

1. Navigate to Reports > Change Management > Click the Icon for New Report.
2. Select the Report Type > CONTINUE TO FIELDS
3. Enter the fields > Click Save As > Enter the report name > Select the Category > Click OK.

Prerequisite: 

1. Create an Event through any API tool.
2. For the external Event created, create an internal Event and Incident in Summit.  

Bug Reproduction Steps: 

1. Resolve the Event created in Summit. 
2. Resolve the Incident created for the Event using external event. 
3. Once the Event and the Incident are resolved, the Incident Remarks are not updated in the Event History.  

Pre-Condition: 

1. Log in to the application.
2. Navigate to Catalog > Configuration > Service Category.
3. Create Categories named 'Linked_Category_EX1_', 'Linked_Category_EX2_', 'Linked_Category_EX3_'.
4. Create a Catalog 'Service_EX1_' and add it to all the Categories listed above by selecting the link to other category checkbox.

Steps:

1. Navigate to Request > User > New Service Request.
2. Enter 'Service_EX1_' and click on the Catalog under Linked_Category_EX2_ Category.
3. Create a Service Request Record by providing input in all the mandatory fields.
4. Navigate to Request > User > Manage Service Requests > Service Request List.
5. Click the Service Request Record that was created.

Pre-Condition: 

1. Log in to the application.
   
   
2. Navigate to Catalog > User > Package.
   
   
3. Click ADD NEW on the ACTIONS panel.
   
   
4. Select Department as STA.Information Technology_EX1_
   
   
5. Select Category as DeskTop_Sevice.
   
   
6. Enter the Package Name as SRPackage1.
   
   
7. Select Status as PUBLISHED.
   
   
8. Select two catalogs
   SR Package Cataog 1,
   SR Package Catalog 2
   in the Group named Group1.
   
   
9. Click SUBMIT.

Steps:

1. Navigate to Request > User > New Service Request.
   
   
2. Select DeskTop_Service.
   
   
3. Select Package Name as SRPackage1
   
   
4. Select Group1 Checkbox .
   
   
5. Click Next.

The caller field does not populate search results while creating a new incident for user.

Steps:

1. Navigate to Incident > New Incident for User.
   
   
2. Select the tenant from the dropdown.
   
   
3. Search for the caller. 

User was getting redirected to the BUSINESS RULE List Page post clicking on the SUBMIT button in the BUSINESS RULE configuration page.

Steps: 

1. Navigate to Admin > Basic > Infrastructure > Business Rule.
   
   
2. Click ADD NEW.
   
   
3. Enter the mandatory details to configure business rule.
   
   
4. Click SUBMIT.