What's New | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

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What's New?

The SUMMITAI Service Automation Release Notes v7 provides improvement details, customer fixed issues, and known issues in the current release. Many of these improvements are incorporated based on customer feedback and inputs. We thank you for your valuable feedback and time.

Service Automation

New Features and Improvements

API triggers for Workflows

The SummitAI Service Automation V7 provides a unique feature of API triggers as trigger to start a Workflow.

Feature Name

Feature Description

Benefits

New API triggers introduced to kickstart the Automation Workflow without the Service Request, Incident and Work Order.

User Persona: HR Managers, IT Administrators

Third party tools like Postman or any other tools are used to invoke APIs through POST method to start the Service Automation Workflow.

For more information, see

API triggers in Service Automation.

Increased Flexibility: Postman or any tool that can trigger API can be used to initiate the workflow.

Eliminate repetitive tasks: Emulates user actions and avoids mundane tasks.

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