Customer Fixed Issues and Known Issues Elbrus HF07

Owned by Enterprise IT
May 08, 2024

 | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1 << Tahoe SP3 HF01 (V1) << Elbrus << Elbrus HF01 << Elbrus HF02 << Elbrus HF03 << Elbrus HF04 << Elbrus HF05 << Elbrus HF06


What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

In this page: Customer Fixed Issues | Known Issues 

Merged Releases

The following releases are merged in Elbrus HF07:

Customer Fixed Issues 

This section describes the issues reported by the customers and their fixes in Elbrus HF06 version.

Service Management

Issue ID

Issue Description

Scenario

Resolution

142137

Specific categories were not auto selected when the configured workgroup was selected.   

Steps: 

  1.  Navigate to Incident > Manage Incident > New Incident for User.

  2. While selecting the workgroup only appropriate categories should be filtered.

Specific categories are getting auto selected when the configured workgroup is selected after the resolution.  


Known Issues 

This section describes the known issues detected by the SummitAI Dev and QA team in this release.

Issue ID

Issue Description

Scenario

Workaround

131020

Oops! An Error Occurred warning message is displayed on the My Asset List page.

Prerequisites:

  1. Log in to the SUMMIT application with Admin module access.
    Fixed assets from multiple categories should be present in the Asset Inventory with status as In-Store, Allocated and Inactive.

  2. Field Order Configuration should be configured for (at least) 1 Tenant.

Steps:

  1. Navigate to Asset > User > Manage Assets > My Asset List.

  2. In the Tenant drop-down, click Select All checkbox.

  3. Verify the data displayed. ( Check the page load time and Oops error).


User should select the required tenant (only one tenant) from
the Tenant drop-down.
120773

While clicking on the ADD icon under the MOM section, re-directing to New CAB meeting page.

Steps:

  1. Navigate to Change > User > CAB meeting. CAB meeting page will be displayed.
  2. Select the Tenant.
  3. Open any hyperlink of configured CAB meeting under 'subject'.
  4. Navigate to the MOM section and click on the ADD icon and verify the page.
NA
115765

While raising a Service Request, selecting the Catalog with Multivalued group in the Form Builder page, results in an Oops error.

Note: If you have 2 file attributes with attachment limit as single, in this case also the oops error is occurring.

Prerequisite:

Catalog should be created with Multivalued group, under this group, file attribute should be present, wherein the attachment limit is single and multiple and you need to publish this Catalog.

Steps:

  1. Log in to the application.

  2. Navigate to Request >> New Service Request. 

  3. Select the respective Tenant, where the Catalog is configured.

  4. Select the above configured Catalog.
NA
109707

The HTML source code window in the Notification Tab of Business Rules was read-only and non-editable.

Steps:

  1. Log in to the application.

  2. Navigate to Admin -> Click on Business Rule -> Select any Business Rule and click on Add Notification.

  3. In New Notification Pop up, enter all required fields and after Click SAVE AND SELECT Button.

  4. Click on Edit icon or Add Notification in Notification tab and click on Show Html link.
NA
116164

The Values field is appearing blank for Search fields in Condition and Update on Business Rule Designer page.

  1. Navigate to Admin > Infrastructure > Business Rule. The Business Rule Designer
  2. Click Add New. Specify the mandatory information in Rule definition and Trigger section.
  3. Under select Field as Search field such as Category, Classification etc.
  4. Under Update specify all the mandatory information.
  5. Click Submit. Access the same Business Rule by clicking on 'Business Rule name' link on Business Rule List page.
  6. Observe the values for Search control fields.
NA
110901For Additional Information tab of Rule Template page, unable to attach the files based on the configuration done for the Attachment Limit (Single or Multiple) field on Form Builder page.

Prerequisites:

  1. Navigate to Admin > Infrastructure > Form Builder.

  2. Configure the Attachment field (single or multiple) using Attachment Limit field in the Form builder page so that it should appear in the Additional Information tab of Rule template page.

  3. Navigate to Incident > Others > Rule. The Rule page is displayed. Click Add New under Actions.

  4. Navigate to Additional Information tab and attach file based on the configuration done for the Attachment Limit (Single or Multiple) field on Form Builder page.  

N/A

100922

An error ‘Opps! An error occurred’  or a Saved Successful message was displayed for all the modules, if the mandatory configuration fields were saved with a space (empty) value.

Scenario – I


1.       Navigate to Incident > SLA Configurations > Urgency.

2.       Select a Tenant.

3.       Click Add New from left panel.

4.       Press Space Key in Urgency Name field and click SUBMIT


Scenario – II


1.       Navigate to Problem Management > SLA Violation Reason.

2.       Select a Tenant.

3.       Click Add New from left panel.

4.       Select the Violation Type from the list.

5.       Press Space Key in SLA Violation Reason field and click SUBMIT.

N/A

105119

After submission, the text is getting converted to code for Question and Answer fields.

Prerequisites:


1.       Navigate to Knowledge > User > New Knowledge Record. The New Knowledge Record details page is displayed. Specify the mandatory fields. Make sure for Question field use keyboard Enter key. Click Submit.


2.       Navigate to Knowledge > User > Knowledge Record List. The Knowledge Record List page is displayed. Open any KB article with Status as Published. The Knowledge Record details page is displayed. Click COPY KNOWLEDGE RECORD link under Action panel. Check for the Answer field.

N/A

100352

When a Change Record (CR) is created with ‘special characters’ in status, it does not display any data in Change Record list page.

Prerequisites:


1.       Create a 'status' having special characters such as (*satus_test*).


2.       Create the CR.


Steps:


1.       Log in as approver.


2.       Navigate to Change > Change record list.


3.       Click on the Filters icon.


4.       Select the 'Tenant' field as ALL.


5.       Select the previously created 'status'.


6.       Click Apply.


7.       Verify the results, after applying the status filter with special characters.

N/A

100760

The ‘Category’ filters on the Change Record (CR) list page do not display any data results when you select ALL Tenant and Category.

Steps:

1.    Navigate to Change > User > Change Record list.

2.    Select the 'Tenant' field as ALL.

3.    Select the field as Category.

4.    Click Apply.

5.    Check the results displayed on the Change Record list page.

The Category filter works fine, when you select individual Tenant and Category.

100781When a ‘User Contact Number’ is used to filter records on the list page of IM/SR/PM, it does not fetch any data records.

Below is just an example from Incident Management list page. It also applies to SR and PM list pages too where User Contact Number is used. as filter:

Steps: Incident Management (IM)

1.    Navigate to Incident > Manage Incident > Incident List.

The Incident List page is displayed with list of incidents.

2.    From Filter options, select User Attributes
> User Contact Number. Select the operator as = and enter the Contact Number in the Value field of the respective User.

3.    Click Apply.

4.    Verify the results, after applying the User Contact Number filter.

N/A
100796The ‘Time Selection’ option is not displayed to an Analyst on the SR list page, when Equals (=) operator is selected for Time Filter.

Steps:

1.    Log in as an Analyst.

2.    Navigate to Request > Service Request List.

3.    Select the Time related Filter and choose Equals (=) operator.

4.    Click Calendar icon.

5. Check if you are getting the Time Selection option or not in Calendar popup.

N/A
100798The filter option ‘<=’ operator for Log Time Filter used by an Analyst on the SR list page, does not yield proper filter results.

Steps:

1.    Log in as an Analyst.

2.    Navigate to Request > Service Request List.

3.    Select the Log Time filter and choose operator (<=).

4.    Click Calendar icon.

5.    Select date and time for an already existing SR.

6.    Click Apply.

7.    Check if you are getting the filter results.

N/A
100808

The View names created by an Analyst for IM/SR/PM/CM

modules with long Japanese names are getting out of the container, unlike the English long names.

Steps:

1.    Log in to the Application as an Analyst.

2.    Navigate to Request > Service Request List and create a view with long Japanese name and apply view.

3.    Navigate to Incident > Incident List and create a view with long Japanese name and apply view.

4.    Navigate to Problem >
Problem Record List and create a view with long Japanese name and apply view.

5.    Navigate to Change > Change Record List and create a view with long Japanese name and apply view.

6.    Verify the view name in Japanese language text which goes out of the container.

N/A
100813The Assigned To drop-down does not display the User list.

Prerequisite:

The key

<add key="App:MultiLanguageEncodingEnabled" value="true" /> is set to True in webconfig file.


Steps:

1.  Navigate to Incident > User > Manage Incidents > Incident List. In the Incident List Click Incident ID hyperlink. The Incident ID details page is displayed.
        
2. Click RELATIONSHIP tab Click on the displayed Work Order ID. The Work Order ID page is displayed. Check Assigned To drop-down field under ASSIGNMENTS tab.


N/A
111673

Attachment details deleted during editing are not captured in the Change History.  

The same issue persists in Problem,  RCA, and Diagnostic tabs. 
 


Steps: 

  1. Navigate to Release > User > Release Record List. 
     
  2. Select any desired RR ID to open a Release Record. 
     
  3. Navigate to the Documents tab.  
    Add an attachment and click SUBMIT. 
     
  4. Click the document name link and update other attachment and click SUBMIT. 
NA
108668

After adding the Consumable Asset, a “No Data” message is displayed however, it is visible in the SEARCH ASSET popup. 


Prerequisites:  

  1. Log in to the SUMMIT Application with Admin module access having Consumable Assets present in the Asset Inventory with status as In-Store and Allocated. 
     
  2. Consumable category should be configured by non-mandatory fields on the FORM BUILDER page.
     

Steps: 

  1. Navigate to Asset > User > Manage Assets > Asset Inventory. 
     
  2. Select the Consumable Asset type on the Asset Inventory page. 
     
  3. Click ADD icon from the right ACTIONS panel. 
     
  4. Enter the Quantity. 
    Click SUBMIT. 
     
  5. Click the VIEW LIST button on the confirmation pop-up. 
     
  6. Filter the same asset ID through the FILTERS pop-up. 


Asset Attributes can be made mandatory in the action panel of

Form Builder page by selecting Add Validation Rules for saved controls.


110654The uploaded file name is not displayed on the Preview and Update Category page when the user clicks the Update Category icon. 

Prerequisites:  

  1. Log in to the SUMMIT Application with Admin module access. 
     
  2. Configure two Fixed Asset categories in the Form Builder consisting of all the required custom attributes along with File Upload control for both categories. 
     
  3. Configure Key Field Mapping for both the Fixed Asset categories. 
     
  4. Configure Location, Store, and Floor values. 
     
  5. Add Asset to the Inventory by selecting/entering the values for the required fields and select a valid file for the File Upload control type. 


Steps: 

  1. Navigate to Asset > User > Manage Assets >Asset Inventory. 
     
  2. Select Fixed Asset type on the Asset Inventory page. 
     
  3. Select the desired Tenant from the drop-down, which is a mandatory field. 
     
  4. Click FILTERS option from the right ACTIONS panel. 
    Filter the Asset which was added to the Asset Inventory. 
     
  5. Select the asset and click the Update Category icon under the ACTIONS panel. 
     
  6. Select the Destination Category value from the drop-down. 
    (Source Category - Category 1, Destination Category - Category 2). 
    Click NEXT. 
     
  7. Map all the required Sources to Destination Custom Attributes.
    Note: Do not map the File Upload control type source and destination attribute.

  8. Click Map followed by  OK option on the confirmation message popup.
    Click NEXT. 

  9.  Select and upload a new file to the File Upload control type of Destination Category. 
    The uploaded file name is displayed. 

  10.  Click the Update Category icon followed by OK option on the confirmation message popup. 

  11.  Verify the uploaded file name in the File Upload control attribute on the Update Category page. 


NA
108230While creating a Report, if the report name was greater than 40 characters system displayed an error. 

Steps:

  1. Navigate to Reports > Change Management > Click the Icon for New Report.
  2. Select the Report Type > CONTINUE TO FIELDS
  3. Enter the fields > Click Save As > Enter the report name > Select the Category > Click OK.
Reports are getting created successfully even when the report name is greater than 40 characters. 
111814Due to performance issue in Database (DB), the Incident remarks are not updating in the event history. 

Prerequisite: 

  1. Create an Event through any API tool.
  2. For the external Event created, create an internal Event and Incident in Summit.  

Bug Reproduction Steps: 

  1. Resolve the Event created in Summit. 
  2. Resolve the Incident created for the Event using external event. 
  3. Once the Event and the Incident are resolved, the Incident Remarks are not updated in the Event History.  



NA
114997Bulk Update icon was missing from Service Request List page under the actions panel tabular view.Prerequisite: 
Bulk update for Analyst should be Enable at Tenant Level.

Bug Reproduction Steps: 
  1. Log in to the application.

  2. Navigate to Request > Service Requests List.

  3. Click Tabular and Tile View.

Bulk Update icon appears under Service Request List page. Add the following Keys in Web.config: 

<add key="App:IsLoadAllFeaturesOnPageLoad" value="false" />
    <add key="App:LoadAllFeaturesPages" value="IM_WorkgroupTickets.aspx,SR_WorkgroupTickets.aspx,EndUser_Dashboard.aspx,IM_TicketDetail.aspx" />
    <add key="App:APIKeyReplaceCharacters" value="{'ReplacePattern':[{'find':'+','replace':'~'},{'find':'@','replace':'~'},{'find':'#','replace':'~'},{'find':'&','replace':'~'}]}" />
113362In Vendor Portal under the Schedule Frequency tab, the Daily option displays only 12 hours. 

Steps:  

  1. Navigate to Admin > Infrastructure > Integration > Vendor Portal. 
     
  2. Click the existing record -V06Server. 
     
  3. On the Vendor Portal page, navigate to Schedule Frequency tab. 
     
  4. Click Occurs Every option.  
    Select Daily and verify the hours displayed. 
N/A
112419On the Vendor Portal Configuration page, Serial Number attribute does not auto-populate when PARAMS tab and “+” icon is clicked in the API Details grid. 

Prerequisites: 

  1. Log in to SUMMIT Application with Admin access. 
     
  2. Vendor values must be configured in Admin- Vendor List page. 
     

Steps:  

  1. Navigate to Admin > Basic > Infrastructure > Integration > Vendor Portal. 
     
  2. Select the desired Tenant from the drop-down, which is a mandatory field. 
     
  3. Click ADD NEW from the right ACTIONS panel. 
     
  4. In the BASIC DETAILS grid, select the desired Vendor from the drop-down. 
     
  5. In the API DETAILS grid, enter the API Configuration Name. 
    Select GET option from Method drop-down. 
     
  6. Enter the desired value in API Timeout (In seconds) and API URL. 
     
  7. Click PARAMS tab and click “+” icon at the right. 
     
  8. Verify the Serial Number attribute. 
N/A
115602On the Configuration Key Editor page, the Admin cannot add/update the keys to server and these values in Application UI are not reflected on the server. 

Prerequisite:
 
1. Log in to SUMMIT Application with Admin access. 
 

Steps: 

  1. Navigate to Admin > Basic > Infrastructure > Configuration Key Editor. 
     
  2. In the FILTERS pop-up, select the desired options for Domain, Server, Actions, and Sync to System Config checkbox. 
    Click SUBMIT. 
    The Configuration Key Editor LIST page is displayed. 
     
  3. Click ADD KEY to update a new value or click UPDATE to update the existing key value. 
    Click SUBMIT. 
     
  4. Navigate to Admin > Basic > Infrastructure > Custom Scheduler. 
    Custom Scheduler LIST page is displayed. 
     
  5. Run the job -m SERVER_CONFIG_KEY_SYNC_JOB. 
     
  6. Check the key added/ updated in the respective server config files.
N/A
117265 In Update Category page, the CMDB ID of one category is updated to another category even though CMDB mapping is not configured for the Destination Category. 

Prerequisites: 

  1. Log in to SUMMIT Application as a Checker with Admin access. 
     
  2. CMDB Mapping should be configured for the required category. 


Steps: 

  1. Navigate to Asset > User > Manage Assets > Asset Inventory. 
     
  2. Select FIXED Asset on the Asset Inventory page. 
     
  3. Select the desired Tenant from the drop-down, which is a mandatory field.  
    The Fixed Asset LIST page is displayed for the selected Tenant. 
     
  4. Click the desired In-Store hyperlink for specific Category. 
     
  5. Click FILTERS. Under Status drop-down, select CMDB Export and Vendor Payment. 
    Select the configured CMDB category from Category drop-down. 
    Click SUBMIT. 
     
  6. Select the asset checkbox which contains CMDB ID. 
     
  7. Click UPDATE CATEGORY from the right ACTIONS panel. 
    Update Category configuration page is displayed. 
     
  8. In SELECT CATEGORY grid, select the Destination Category from the drop-down, which does not have CMDB Mapping. 
    Click NEXT. 
     
  9. In CATEGROY MAPPING grid, map the attributes and click MAP followed by NEXT. 
     
  10. In PREVIEW & UPDATE CATEGROY grid, click UPDATE CATEGORY followed by SUBMIT. 
     
  11. Filter the asset and verify the CMDB ID. 
N/A
111719Audit logs were not being tracked when the session was ending.

Steps:

  1. Log in to the Summit Application.

  2. Navigate to Incident > User > Manage Incidents.

  3.  Click Incident ID hyperlink.

  4. Click RDP icon to initiate connection with end user.

  5. Connect the session successfully with end-user and end the session.

  6. Click Audit Log.
N/A
117682

When the Asset Deactivation Approval is enabled, the Asset is updated to  Inactive status as specified in  Update fields, but it is not sent for Deactivation Approval. 







Prerequisites: 

  1. Log in to SUMMIT Application with Admin access.

  2. Configure Business Rule for Asset Management with proper conditions and select Update field values.

  3. Enable Asset Deactivation Approval and configure Deactivation Approval Matrix. 


BRD Conditions: 

  1. Trigger Type - Create and Update 
  2. Category Name = *Any category for which Assets should be in Inventory with status as In-Store* 
  3. Asset Condition = Scrap 
  4. Status = In-Store 
  5. Sub Status = In Stock (Sub Status values can be configured in status configuration page) 
  6. Ram Size = 8GB (RAM Size is the Custom Attribute Configured for the selected category) 

Update Fields: 

  1. Update Action Type - "Update Values Every time" 
  2. Status - Inactive 
  3. Sub Status - De active 1(Sub Status values can be configured in status configuration page) 
  4. Reason - Lost 
  5. Remarks - *Remarks* 


Steps:  

  1. Navigate to Asset > User > Manage Assets > Asset Inventory.
  2. Select Fixed Asset on the Asset Inventory page.

  3. Click In-Store asset count hyperlink of the desired fixed Asset Category. (Choose the fixed asset category which is selected while configuring BRD)  

  4. Select the desired Asset and click UPDATE icon under the right Actions panel.
    UPDATE FIXED ASSET configuration page is displayed. 

  5. Update the Asset as per the conditions specified in the BRD.

  6. Verify the status of the updated asset on the Asset Inventory LIST page.

  7. Navigate to Asset > User > Manage Assets > Approvals > Approve Asset Deactivation.

  8. Select the desired Tenant in FILTERS pop-up.
    Click SUBMIT.
    Approve Asset Deactivation LIST page is displayed.

  9. Verify the Asset record waiting for Deactivation Approval which was updated using BRD.


N/A
117515 

On the Business Rule Configuration page, the following fields are not displayed in Field drop-down under ACTION- UPDATE FIELDS grid for Return From Repair / INSTORE screen. 


  1. Fault Type 
  2. Repair Type 
  3. Solution 
  4. Replaced Mother Board 
  5. New Asset Serial Number 





Prerequisites: 

  1. Log in to SUMMIT Application with Admin access.

  2. Configure the Sub status values in Status Configuration page for the parent status of the desired Tenant.


Steps:  

  1. Navigate to Admin > Basic > Infrastructure > Business Rule.

  2. Select the desired Tenant from the drop-down.

  3. Click ADD NEW from the right ACTIONS panel.
    BUSINESS RULE Configuration page is displayed.

  4. In the RULE DEFINITION grid, enter the Business Rule Name, Description, and Execution Order Value.

  5. In the TRIGGER grid, select the desired criteria from the following options:
    Module- Asset Management
    Asset Type- Fixed Assets
    Category- Desired Fixed Asset Category
    When- After
    Trigger Type- Create & Update

  6. In the CONDITION grid, select Conditions based on criteria button and select the desired values as mentioned below:

Field 

Operator 

Values 

Category  
Name 

= 

Desired  
value 

Asset 
Condition 

= 

Scrap 

Status 

= 

In Repair 


NOTE: Click “+” icon to add next fields. 
 

7. In the ACTION grid, under Update Fields select Update values every time button.

Click “+” icon.
Select the Status as In-Store. 

Check and verify the below mentioned attributes in the Fields drop-down. 

Fault Type 

Repair Type 

Solution 

Replaced Mother Board 

New Asset Serial Number 


N/A
117504

On the Business Rule Configuration page, the Sale Prize field is not displayed in Field drop-down under ACTION- UPDATE FIELDS grid for INACTIVE screen. 



Prerequisites: 

  1. Log in to SUMMIT Application with Admin access.

  2. Configure the Sub status values in Status Configuration page for the parent status of the desired Tenant.

Steps: 

  1. Navigate to Admin > Basic > Infrastructure > Business Rule.
  2. Select the desired Tenant from the drop-down.
  3. Click ADD NEW from the right ACTIONS panel.
    BUSINESS RULE Configuration page is displayed.
  4. In the RULE DEFINITION grid, enter the Business Rule Name, Description, and Execution Order Value.
  5. In the TRIGGER grid, select the desired criteria from the following options:
    Module- Asset Management
    Asset Type- Fixed Assets
    Category- Desired Fixed Asset Category
    When- After
    Trigger Type- Create & Update
  6. In the CONDITION grid, select Conditions based on criteria button and select the desired values as mentioned below:

Field 

Operator 

Values 

Category  
Name 

= 

Desired  
value 

Asset 
Condition 

= 

Good 

Status 

= 

In Store 


NOTE: Click “+” icon to add next fields. 


7. In the ACTION grid, under Update Fields select Update values every time button.
Click “+” icon.
Select the Status as Inactive.

8. Check and verify the Sale Price attribute in the Fields drop-down.


N/A
117460

On the Business Rule Configuration page, the following fields are not displayed in Field drop-down under ACTION- UPDATE FIELDS grid for DEALLOCATE / INSTORE screen. 


  1. Asset Drop Location 
  2. De-Allocate Software 
  3. De-Allocate Accessories 




Prerequisites: 

  1. Log in to SUMMIT Application with Admin access.

  2. Configure the Sub status values in Status Configuration page for the parent status of the desired Tenant.


Steps: 

  1. Navigate to Admin > Basic > Infrastructure > Business Rule.

  2. Select the desired Tenant from the drop-down.

  3. Click ADD NEW from the right ACTIONS panel.
    BUSINESS RULE Configuration page is displayed.

  4. In the RULE DEFINITION grid, enter the Business Rule Name, Description, and Execution Order Value.

  5. In the TRIGGER grid, select the desired criteria from the following options:
    Module- Asset Management
    Asset Type- Fixed Assets
    Category- Desired Fixed Asset Category
    When- After
    Trigger Type- Create & Update

  6. In the CONDITION grid, select Conditions based on criteria button and select the desired values as mentioned below:

Field 

Operator 

Values 

Category  
Name 

= 

Desired  
value 

Asset 
Condition 

= 

Good 

Status 

= 

Allocated 

NOTE: Click “+” icon to add next fields.

7. In the ACTION grid, under Update Fields select Update values every time button.
Click “+” icon.
Select the Status as In-Store. 

Check and verify the below mentioned attributes in the Fields drop-down. 

Asset Drop Location 

De-Allocate Software 

De-Allocate Accessories


N/A
117454

On the Business Rule Configuration page, the following fields are not displayed in Field drop-down under ACTION- UPDATE FIELDS grid for REPAIR screen. 


  1. Phone No / Mobile No 
  2. Email ID 
  3. Address 



Prerequisites: 

  1. Log in to SUMMIT Application with Admin access.

  2. Configure the Sub status values in Status Configuration page for the parent status of the desired Tenant.


Steps: 

  1. Navigate to Admin > Basic > Infrastructure > Business Rule.

  2. Select the desired Tenant from the drop-down.

  3. Click ADD NEW from the right ACTIONS panel.
    BUSINESS RULE Configuration page is displayed.

  4. In the RULE DEFINITION grid, enter the Business Rule Name, Description, and Execution Order Value.

  5. In the TRIGGER grid, select the desired criteria from the following options:
    Module- Asset Management
    Asset Type- Fixed Assets
    Category- Desired Fixed Asset Category
    When- After
    Trigger Type- Create & Update

  6. In the CONDITION grid, select Conditions based on criteria button and select the desired values as mentioned below:

Field 

Operator 

Values 

Category  
Name 

= 

Desired  
value 

Asset 
Condition 

= 

Faulty 

Status 

= 

Instore 

NOTE: Click “+” icon to add next fields.

7. In the ACTION grid, under Update Fields select Update values every time button.
Click “+” icon.
Select the Status as In-Repair. 

Check and verify the below mentioned attributes in the Fields drop-down. 

Phone No / Mobile No 

Email ID 

Address 


N/A
117446

On the Business Rule Configuration page, the following fields are not displayed in Field drop-down under ACTION- UPDATE FIELDS grid for ALLOCATE / REALLOCATE screen. 


  1. Alternative Supervisor 
  2. Request Type 
  3. Customer 
  4. Project 
  5. Cubicle 
  6. Request ID 






Prerequisites:  

  1. Log in to SUMMIT Application with Admin access.

  2. Configure the Sub status values in Status Configuration page for the parent status of the desired Tenant.


Steps: 

  1. Navigate to Admin > Basic > Infrastructure > Business Rule.

  2. Select the desired Tenant from the drop-down.

  3. Click ADD NEW from the right ACTIONS panel.
    BUSINESS RULE Configuration page is displayed.

  4. In the RULE DEFINITION grid, enter the Business Rule Name, Description, and Execution Order Value.

  5. In the TRIGGER grid, select the desired criteria from the following options:
    Module- Asset Management
    Asset Type- Fixed Assets
    Category- Desired Fixed Asset Category
    When- After
    Trigger Type- Create & Update

  6. In the CONDITION grid, select Conditions based on criteria button and select the desired values as mentioned below:

Field 

Operator 

Values 

Category  
Name 

= 

Desired  
value 

Asset 
Condition 

= 

Good 

Status 

= 

Allocated 

NOTE: Click “+” icon to add next fields.

7. In the ACTION grid, under Update Fields select Update values every time button.
Click “+” icon.
Select the Status as Allocated. 

Check and verify the below mentioned attributes in the Fields drop-down. 

Alternative Supervisor 

Request Type 

Customer 

Project  

Cubicle  

Request ID 


N/A
120748

While creating a Business Rule, the Closure Code value was not getting retained post creating a rule.    

Steps:

  1. Login to the SUMMIT application.

  2. Navigate to Admin > Infrastructure > Business Rule.

  3. Click ADD NEW.

  4. Enter all mandatory details in Rule definition and Trigger section.

  5. Under Condition, select the criteria as

    FieldOperatorValue
    Status=Closed
  6. Fill in the mandatory details to Update Fields including Closure Code.

  7. Click SUBMIT.

  8. Click on the Business Rule created. 

  9. Verify if the Closure code is retained. 
NA
120728

In the Incident Management module, the Category pop-up was not getting displayed.   

Prerequisite:

  1. A new Incident should be logged by the User.

Steps:

 

  1. Navigate to Incident > User > Manage Incidents > Incident List.

  2. Click the search icon next to Category.

  3. Verify if the Category pop-up is displayed. 
NA
Issue

An Administrator has remapped the Resigned approver approvals to a new approver in the Resigned Approver List. Before the original approver has resigned, an asset task for floor or store movement is awaiting approval. It is now assigned to the new approver as per action taken by Admin. The new approver is getting an information message "You are not an approver" on the Movement Approval page (Asset > Manage Assets > Approvals > Movement Approval) while approving an asset for floor or store movement. (#86330)

On Change Record List screen, the selected field value for the Tag filter is getting cleared when you select the field value for the Tenant filter as ALL. (#86329)

A sub-status that is not default, is deactivated even though the sub-status is assigned to an Asset.

Recommendation: To deactivate the sub-status, move the active Assets to another sub-status and then deactivate the sub-status. (#86269)

Full Name is not displayed under FIXED ASSETS upon selecting Dashboard > Asset Dashboard. This issue occurs when you have configured the Sub Status parent with 50 characters or more. (#86159)

Note

The Full Name is displayed, if you rotate the PIE Chart to 90 degrees.

The sub-status value of previously selected Tenant is retained still for the newly selected Tenant. For example, the sub-status value selected for a Tenant ‘IT Solutions’ is ‘server’. Now search for a different Tenant and select another Tenant as ‘Information Technology’. The sub-status value ‘server’ of previous Tenant is displayed incorrectly for the newly selected Tenant ‘Information Technology’. (#86273)

On the Remote Desktop Sharing screen, when you request for a Microsoft Teams meeting link (Advanced > RDP Type > Microsoft Teams) and click on Audit Log hyperlink under Session History tab, the message "Your request is processing please wait…" is displayed, but no further action is being made (#86297).

The formatting of Custom Attributes and Attribute Values using nicEditor on the User Communication tab of the Service Request Details page is missing when you click on the Print icon of the My Service Request Details page (#84048).

The text alignment of Custom Attributes and Attribute Values mentioned on the Service Request Details page is not getting displayed properly on the My Service Request Details page under the Additional Information tab (#83888).

On the notification window, the scheduled CAB meeting time is displaying incorrectly (#85493).

On accepting the meeting invite (calendar invite), the date and time are displaying incorrectly in the When field of the acceptance e-mail in the Sent Items folder (#84971).

On Microsoft Teams, the joined user details are displaying as 'U'(Undefined). But on hovering the mouse on 'U', the user details are displaying on the screen. This issue is happening only with the Admin account (#84966).

While sharing the screen, the selected screen is getting displayed multiple times and the screen gets stuck. Due to this issue, the data on the screen is not completely displayed. This issue is occurring only when the user logs in to the MS Teams desktop app as well as a browser app at the same time and tries to share the screen (#84978).

Admin is not getting any notification that users are waiting in the lobby when the Admin has opened the MS teams in two different browsers or two different devices (#84982).

On the COMMUNICATION HISTORY pop-up, the data (Custom attributes and its values) of the User Communication is not displayed in proper format and all the data is displayed in a single line without any delimiter. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#84018).

On the Communication tab and Change History tab of the Service Request Summary pop-up, the Custom attributes, and its values are not aligned properly. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#83893).

In the User Communication tab of the Service Request Detail page, formatting applied to Custom Attributes and Attribute Values using nicEditor is not retained in the End-User e-mail body when the ticket is updated.

(Bug# 84047)

In the Text Editor, when text alignment (Middle, Centre, Left) option is used, the UI alignment is not working as expected throughout the SummitAI application.

(Bug# 85770)

Following known issues are observed in the Problem Record Detail page for Web application:

  • When the RCA Approver refers back the PR, the RCA Approver Name and RCA Approve Date are not captured.
  • When the Reviewer refers back the PR, the Reviewer/Approver Name, Reviewer/Approver Date and Reviewer/Approver Status are not captured.
  • When the Reviewer rejects the PR, the Reviewer/Approver Name and Reviewer/Approver Date are not captured.

(Bug# 86000/ 85946)

On the SEARCH ASSET page (ASSET > USER > MANAGE ASSETS > ASSET INVENTORY page > Click Non-Fixed Asset icon (Consumable, Accessories, or Software) > Click Search Asset icon), an error message "Oops! An error occurred" was displayed when the length of the specified search text is more than 30 characters. This issue exists for the following scenarios:

  • When in the search text field, a relational operator i.e., <, >, <=, or >= is specified to search Assets.
  • When the user tries to search Non-Fixed Asset.

(Bug# 73532)

For the Custom Attribute (Drop-down), if any value is set as default on the Form Builder page (Admin > Basic > Infrastructure > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next > Drag and drop the Drop-down Custom Attribute > Type in the Label for the Custom Attribute > Select Options (data source) as Manual > Type in the Drop-down Values and Make one value as default), then the default value is not automatically set for that Custom Attribute (Drop-down) across the Incident Management module

(Bug# 71703).

If the SLA is paused during the PR resolution and the Paused Time is before RCA Deadline, the paused duration is not getting added to the Resolution Deadline. This issue is occurring when the Resolution Deadline Type is selected as RCA Deadline Time in the Deadline Configuration. (Bug#74495)

Note: 

If the SLA Paused Time is between RCA Actual Time and RCA Deadline, the paused duration does not consider for the Resolution Deadline.

Example:

Consider the PR Log Time as 9:00 AM, RCA Deadline as one hour, and Resolution Deadline two hours.

The paused duration does not add if the Analyst performs the below actions:

  • If the RCA completed at 9:30 AM (RCA Actual Time), where RCA Deadline is 10:00 AM.
  • If the Analyst pauses the PR at 9:40 AM to 9:50 AM before RCA Deadline Time (10:00 AM), the paused duration 10 mins is not getting added to the Resolution Deadline.

The Expected Resolution Deadline should be:

RCA Deadline Time + Resolution Deadline + Paused Time = 10:00 AM + 2 hours + 10 mins = 12:10 PM.

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

  • On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.
  • The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

  1. Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).
  2. Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT).
  3. Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled >  Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT).

Bug Reproduction Steps:

  1. Login to the Application as Checker.
  2. Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel.
  3. On the Filter pop-up page, select the Tenant and specify the required details.
  4. Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed.
  5. On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click
  6. Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS
  7. On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details.
  8. Click SUBMIT.
  9. Validate the data.
(Bug# 72171)

The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031)

Prerequisites:

Configure Bulletin Boards for multiple Tenants.

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Configure a Bulletin Board. For more information, see Configuring Bulletins.
  3. Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter.
  4. Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.

On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079)

Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module:

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Select Admin > Advanced > Automation > Orchestration.
  3. On the WORKFLOW LIST page, click the NEW
  4. On the WORKFLOW CONFIGURATION pop-up page, select Module as Service Request, and specify other details to configure the Orchestration Workflow.
  5. Map the Target Host Type to From Previous Output value for the scripts of the Orchestration Workflow.
  6. Log out and log into the Application as an Administrator or as an Analyst.
  7. Select Request > Manage Service Requests > Service Request List.
  8. On the SERVICE REQUEST LIST page, specify the Filters and open an SR.
  9. On the SERVICE REQUEST DETAILS page, click the ORCHESTRATION tab.
  10. On the ORCHESTRATION tab, click the Script When the Script (other than the first Script) is in In Progress status, check the Target column details on the ACTION DETAILS pop-up page. The Target ID is not displaying in the Target column.
  11. After successful execution of the Script (other than the first Script), click the Script hyperlink. Check the Target column details on the ACTION DETAILS pop-up page. Now, the Target ID is displaying in the Target column.

On the IMPORT ASSET and ADD ASSET pages, the users can add multiple Assets with same Serial No., although, Serial No. is a unique field for Assets. This issue is found if Maker/Checker configuration is enabled. For example, a user added an Asset with Serial No. 123 and is pending for Checker’s approval. The user is able to add another Asset with same Serial No. 123. And send for Checker’s approval. The Checker is also able to approve two Assets with same Serial Number on the MAKER-CHECKER ASSET-APPROVAL page.

Bug Reproduction Steps:

  1. Select Asset > User > Manage Asset > Import > Import Asset.
  2. On the IMPORT ASSET page, under GENERAL tab, select the required options and upload the updated Asset Import Template. Click SUBMIT.
  3. Select the sheet to import the Assets. Click the Mapping tab and select the required options if not already selected.  Click Next.
  4. Click the Preview tab and select the store where you want to import the Assets from the Store list.
  5. Click IMPORT ASSETS TO QUEUE on the ACTIONS panel.
  6. Alternatively (Steps 1-5), select Asset > User > Manage Assets > Asset Inventory.  On the ASSET INVENTORY page, click FIXED.  On the ACTIONS panel, click ADD. On the ADD ASSET page, specify the required information and click SUBMIT.
  7. Add two Assets with same Serial Number.
  8. The Application allows to import or add two Asset with same Serial Number.
  9. Select Asset > User > Manage Assets > Approvals > Maker Checker Approval . On the MAKER-CHECKER ASSET-APPROVAL page, click Filters  on the ACTIONS panel. Select the Tenant. Select the Transaction Type as Add to view the list of requests from the Maker.
  10. The Assets with duplicate Serial Number are displayed. Click APPROVE on the ACTIONS panel. On the APPROVE pop-up page, select the  Approval Status as Approved.

(Bug#67236)

The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters  on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the  Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled.

(Bug#67240)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

  • When a user downloads the report (in any format), the data is displayed with hyperlinks.

  • When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].

  • In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).