What’s New

An option to add a Global Tenant to the Change Management Urgency Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. All the Local Tenants under the Global Tenant inherit the configurations made for the Global Tenant. The Global Tenant configurations cannot be modified from the Tenant configuration pages.

To know more about How to Configure Urgency for Change Management, refer to Configuring Urgency CM

You can perform the following functions under Change Management Urgency Configuration in Global Tenant:

Create Configurations in the Global Tenant.
View the inherited Global configuration in Local tenants.
Modify Editable fields (Active, Default and Sort Order) for values in Local tenant without De-linking.
Localization of Global value by delinking it in the Local tenant.

Configure Urgency for Global Tenant

To add Urgency in the Global Tenant, perform the following steps:

Navigate to Change > Configuration > Urgency.

The Urgency List page is displayed.

Figure: Urgency List Page
Select the Tenant as GLOBAL TENANT > In the ACTIONS Panel, click ADD NEW.

The Urgency Details Page is displayed.

Figure: Urgency Details Page
Enter the Details and click Some of the fields are explained in the following table.

Field	Description
DETAILS
Urgency Name	Type in a name for the Urgency.
Sort Order	Type in the sequence number to indicate the position of the value in the Urgency list.
Active	Indicates the status set for the Urgency. If selected, the Urgency value becomes an available Urgency option on the other pages of the application. If not selected, the Urgency value becomes an inactive value. The inactive Urgency values are not displayed in the Urgency list on the other pages of the application.

Viewing a Globally Configured Urgency in Local Tenant

To view a Globally configured Urgency in the Local Tenant, perform the following steps:

Navigate to Change > Configuration > Urgency.
Select any Local Tenant

The Urgency List page is displayed.

The Globally Configured Urgency values in local tenant will be represented by a Globe Icon next to It.

Figure: Global Urgency in Local Tenant
Click the Global Configured Urgency Name. The Global Configuration Detail page is displayed.

Figure: Global Configuration in Local Tenant.
Here, the Urgency Name is non editable, however the Sort Order and Active fields are editable in the Local Tenant. Check/Uncheck the Active checkbox to Activate/Deactivate the Global Configuration
Note
- Upon modifying the editable properties, the value will remain a Global value, and this change is localized to the Tenant where the user has performed this action. The icon for the Global Configuration in the List Page will be replaced from a grey globe icon to a blue globe icon.

Delink Global Urgency value.

The Delink option is provided in the Actions panel when there is a Global value configuration in details page of a Local tenant. You can Delink a Global value configuration in Local Tenant to make changes to any properties that were earlier restricted as they were a Global value configuration.

To Delink an Urgency value, perform the following steps:

Navigate to Change > Configuration > Urgency.
Select any Local Tenant

The Urgency List page is displayed.
Click on the Urgency Name of the Urgency to be Delinked.

Figure: Global Urgency List Page
In the ACTIONS Panel, Click the De-link

The Details will become configurable.

Figure: De-link Urgency.
Click SUBMIT and then click OK to Save the details.

Note

All the properties of the configuration will be editable upon clicking the De-link option and you will get a prompt, “By delinking the values, Global value will be converted to Local, upon clicking on the Submit button.”

After the details have been saved, click SHOW LIST to view the Delinked Configuration.

The grey globe icon representing a Global Value will be replaced with a de-link icon to depict that it was a previously inherited Global Value and is now a Local Value.

When you hover onto the icon you can view the tooltip as ‘Global value converted to Local value.’

A Global value once Delinked cannot be Re-linked.
The delinking is localized only to the Tenant where this action is performed.