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Installation, Configuration, and Upgrade Tahoe SP4 HF09

Installation, Configuration, and Upgrade Tahoe SP4 HF09

May 08, 2024

On this page: 

1 Important Notes About v4.1.4 Setup and Installation | 2 Patch Update for .NET Framework  | 3 SummitAI Upgrade Steps | 4 Installing PsExec Tool | 5 Post Installation Steps | 6 Oracle and IBM Client Configuration | 7 Online Help Upgrade | 8 BI Reports | 9 Maximum File Size for Attachments | 10 Support

Installation, Configuration, and Upgrade

The following sections provide information related to installation, configuration, and upgrade of the SummitAI application:

Important Notes About v4.1.4 Setup and Installation

Points to be Noted During v4.1.4 Installation

  • While installing the v4.1.4 Web setup on the SummitAI Server, ensure to install English OS and English supported DB only. Furthermore, the SummitAI Proxy Data Collector service needs to be installed on the English OS Server.

  • The Web URL created on English OS Server can be accessed through the Client Machines, which have another language OS, such as English, Chinese, Japanese, and so on. This enables the end users to use the Web URL created in the English OS Server and access SummitAI Suite applications for inputting data in different languages. 

  • The SUMMIT Proxy can be installed on the Client Servers, which has other language OS, such as English, Chinese, Japanese, and so on.

Double-Byte Character Support for SummitAI IT Management Suite

To enable multi-language support for SummitAI IT Management Suite, a basic support for double-byte characters is activated. Now, the application accepts the inputs in any of the language it is typed in and stores it in the same language in the database tables. Whenever required, the data is retrieved and displayed in the respective languages on the GUI.

In the v4.1.4 release, the SummitAI application Graphical User Interface (GUI) is displayed in English. However, the end users can enter the input data or text in any of the languages, such as English, Chinese, Japanese, and so on in the text editable fields.

Note:

In v4.1.4 release, entering text in the E-mail Address and Password fields are supported only in English language. Hence, it is highly recommended to enter the data in the E-mail Address and Password fields on any of the pages for the application in English language only. While logging into the application or configuring the user details, or in any other pages within the application, wherever there is a need to enter the e-mail address and password details, ensure to enter the text in English language. If you enter the details in any other language, the Application throws an error.

Patch Update for .NET Framework 

For .NET Framework 3.5 software, Microsoft has released a patch. It is recommended to apply the .NET Framework 3.5 Service Pack 1 (MS KB 958481, 958483, 958484 patches) after the successful installation of v4.1.4 SummitAI IT Management Suite setup on the SummitAI Server. This helps to avoid occurring of unforeseen errors in the application. You can download the patch from the http://support.microsoft.com/kb/959209 link.

Note:

After the successful deployment of the patches mentioned above, please restart the IIS on SummitAI Server.

SummitAI Upgrade Steps

To upgrade the database of the SummitAI Suite from the prior version v4.1.4 hotfix to Denali SP1, do the following:

All old configuration of the Auto Problem Record creation will be deleted when you upgrade from pre-Denali SP1 to Denali SP1 or a later release. Hence, the Administrator needs to do configurations based on CONDITION and TARGET fields again. 

For more information, see Configuring Auto Create Problem Records.

Assumptions

Before executing the database upgrade scripts, it is assumed that you have successfully installed the SummitAI Suite base version 4.1.4 hotfix or above.

Scripting

There is no impact to the JavaScript codes written using the Scripting functionality when the SummitAI application is upgraded to a later version. However, if there are changes on the Application interface in the later version where the fields referred in the JavaScript code are modified (fields removed, data type changed, etc.), there will be an impact on such JavaScript codes. Such JavaScript codes need to be validated and modified (as required).

Pre Upgrade Steps

Before you start with the database upgrade of SummitAI, we recommend that you perform the following:

  1. On the SummitAI Database Server, open the Microsoft SQL Server Management Studio tool.  Connect to the SummitAI database Instance. Take the backup of the complete SummitAI database.

  2. On the SummitAI Server, ensure that you take a backup of the folders where the attachment files are saved. In general, the attachment files are saved in the application root directory.

Application Root Directory: \\SummitWeb\<databasename>-ModuleCode-Attachments.

Example of the Attachment Files folder name is ‘summitDB-im-attachments’, where summitDB is the database name, im is the module code for Incident Management and attachments is the folder name.

Database Upgrade from v4.1.4 Hotfix To v5.7 SP5

To perform the database upgrade from v4.1.4 hotfix to v5.7 SP5, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

V4.1.4 HF

Please download the scripts from below path which having the
upgrade scripts rom v4.1.4 HF to v5.7SP5 B005 

https://summitbuild.blob.core.windows.net/common/SummitUpgradescripts_v4.1.4HF_to_v5.7SP5_B005_02Jan2019.zip

v5.7 SP5 B005

Database Upgrade from v5.7SP5 to ALPS

To perform the database upgrade from v5.7SP5 to ALPS, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

v5.7 SP5

1.Summitupgrade_v5.7SP5_B005_02Jan2019_to_ALPS_01Apr2019.sql

ALPS

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.7 SP1UpgradeScripts\

Database Upgrade from ALPS to ALPS SP1

To perform the database upgrade from ALPS to ALPS SP1, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

ALPS

2.Summitupgrade_ALPS_01Apr2019_to_ALPS_SP1_B006_4thJune2019.sql

ALPS SP1

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.7 SP1UpgradeScripts\

Database Upgrade from ALPS SP1 to SIERRA

To perform the database upgrade from ALPS SP1 to SIERRA, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

ALPS SP1

3.Summitupgrade_ALPS_SP1_B006_4thJune2019_to_SIERRA_26thAug2019.sql

SIERRA

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.7 SP5UpgradeScripts\

Database Upgrade from SIERRA to SIERRA HF01

To perform the database upgrade from SIERRA to SIERRA HF01, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

SIERRA

4.Summitupgrade_SIERRA_26thAug2019_SIERRA_HF01_B002_11thOct2019.sql

SIERRA HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAIALPSUpgradeScripts\

 

Database Upgrade from SIERRA HF01 to SIERRA SP1 HF01

To perform the database upgrade from SIERRA HF01 to SIERRA SP1 HF01, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

SIERRA HF01

5.Summitupgrade_SIERRA_HF01_B002_to_SIERRA_SP1_HF01_B008_10thDec2019.sql

SIERRA SP1 HF01

All the upgrade script files are available along with SummitAI installer files.

 

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

 

Database Upgrade from SIERRA SP1 HF01 to Denali

To perform the database upgrade from SIERRA SP1 HF01 to Denali, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

SIERRA SP1 HF01

6.Summitupgrade_SIERRA_SP1_HF01_B008_10thDec2019_to_DENALI_B025_8thApr2020.sql

DENALI

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali to Denali SP1

To perform the database upgrade from Denali to Denali SP1, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

DENALI

7.Summitupgrade_DENALI_B025_8thApr2020_to_DENALI_SP1_20thJul2020.sql

Note:

  • The upgrade steps of Denali HF01 are merged with this script.

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP1

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP1 to Denali SP3

To perform the database upgrade from Denali SP1 to Denali SP3, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP1

8.Summitupgrade_DENALI_SP1_20thJul2020_to_DENALI_SP3_12thJan2021.sql

Note:

  • The upgrade steps v5.7 SP5 HF18, Alps SP1 HF16, Sierra SP1 HF10, Denali HF05, Denali SP HF01, Denali SP1 HF02, and Denali SP1 HF03 are merged with this script.

The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

DENALI SP3

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Denali SP3 to Tahoe

To perform the database upgrade from Denali SP3 to Tahoe, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

DENALI SP3

9.Summitupgrade_DENALI_SP3_12thJan2020_to_Tahoe_27thApr2021.sql

Note:

  • The upgrade steps DENALI SP3 HF01, 5.7 SP5 HF20, ALPS SP1 HF19, SIERRA SP1 HF13, DENALI SP3, DENALI HF08, DENALI SP1 HF06, DENALI SP3 HF02, and Patch release for DENALI SP3 HF02 (B010-31st March 2021) are merged with this script.

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Tahoe

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Tahoe to Tahoe SP1

To perform the database upgrade from Tahoe to Tahoe SP1, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

TAHOE

10.Summitupgrade_TAHOE_27thAprl_2020_to_TAHOE_SP1_1stOct2021

Note:

  • The upgrade steps of all HotFixes till August are merged with this script. 

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

TAHOE SP1

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Tahoe SP1 to Tahoe SP3

To perform the database upgrade from Tahoe SP1 to Tahoe SP3, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

Tahoe SP1

11.Summitupgrade_TAHOE_SP1_1stOct2021_to_TAHOE_SP3_1stMar2022

Note:

  • The upgrade steps of Alps SP1 HF26, Sierra SP1 HF22, Denali HF15, Denali SP1 HF15, Denali SP3 HF10, Tahoe HF04, and Tahoe SP1 HF02 are merged with this script. 

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

TAHOE SP3

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

 

Database Upgrade from Tahoe SP3 to Tahoe SP3 HF01

To perform the database upgrade from Tahoe SP3 to Tahoe SP3 HF01, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

Tahoe SP3

12.Summitupgrade_TAHOE_SP3_1stMar2022_to_TAHOE_SP3_HF01_B017_23rdApr2022

Note:

  • The upgrade steps of HFs released from Dec 2021 to Feb 2022 are merged with this script. 

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

TAHOE SP3 HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

 

Database Upgrade from Tahoe SP3 HF01 to Tahoe SP3 HF01 V1

To perform the database upgrade from Tahoe SP3 HF01 to Tahoe SP3 HF01 V1, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

Tahoe SP3 HF01

13.Summitupgrade_TAHOE_SP3_HF01_B017_23rdApril2022_to_TAHOE_SP3_HF01_B032_31stMay2022

Note:

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

TAHOE SP3 HF01 V1

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

 

Database Upgrade from Tahoe SP3 HF01 V1 to Tahoe SP3 HF02

To perform the database upgrade from Tahoe SP3 HF01 V1 to Tahoe SP3 HF02, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

Tahoe SP3 HF01 V1

14.Summitupgrade_TAHOE_SP3_HF01_B032_31stMay2022_to_TAHOE_SP3_HF02_B006_20thJuly2022

Note:

  • The upgrade steps of HF releases from March 2022 till May 2022 are merged with this script. 

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

TAHOE SP3 HF02

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Tahoe SP3 HF02 to Tahoe SP3 HF03

To perform the database upgrade from Tahoe SP3 HF02 to Tahoe SP3 HF03, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

Tahoe SP3 HF02

15.Summitupgrade_TAHOE_SP3_HF02_B006_20thJuly_to_TAHOE_SP3_HF03_B004_25thAugust2022

Note:

  • The upgrade steps of Sierra SP1 HF28, Denali HF20, Denali SP3 HF16, Tahoe HF10, and Tahoe SP1 HF07 are merged with this script. 

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

TAHOE SP3 HF03

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

 

Database Upgrade from Tahoe SP3 HF03 to Tahoe SP4

To perform the database upgrade from Tahoe SP3 HF03 to Tahoe SP4, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

Tahoe SP3 HF03

16.Summitupgrade_TAHOE_SP3_HF03_B004_25thAugust2022_to_TAHOE_SP4_B022_27thFebruary2023

Note:

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

TAHOE SP4

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Tahoe SP4 to Tahoe SP4 HF01

To perform the database upgrade from Tahoe SP4 to Tahoe SP4 HF01, do the following:

Schema Version