Prerequisites Service Automation v7SP2

Owned by Enterprise IT
May 08, 2024

 

What's New | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade 

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Requirements

This section describes the hardware and software requirements for Summit IT Management Suite. For more information on Hardware and Software requirements on Summit Service Automation, please refer to the following installation guides, in addition to the Summit Hardware and Software requirements: 

Note:

AI services need additional resources. For information, please contact the Summit Support team.

Application Server

In the Application Server, need to install the below plugin for TLS1.2 enable.

  • Microsoft OLE DB Driver for SQL Server 18.2.2.0 (x64, x86 – Depends on the environment)


    Note

    When prerequisite is not applied, a pop-up to install plugin is displayed while performing the Summit Application Setup.


Minimum Hardware Requirements

  • Intel Xeon Quad Core processor or equivalent
  • 8 GB of RAM
  • 250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

  • Windows 2008 R2 Enterprise edition or later
  • IIS 7.0 or above (Web Server)
  • Dot Net Framework version 4.6.2 and above
  • ASP.NET State Service start type with Automatic

Proxy Server

Minimum Hardware Requirements 

  • Intel Xeon Quad Core processor or equivalent
  • 8 GB of RAM
  • 250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

  • Windows 2008 R2 Enterprise edition or later
  • IIS 7.0 or above (Web Server)
  • Dot Net Framework 4.6.2 and above
  • ASP.NET State Service start type with Automatic

 Browser Compatibility

  • Microsoft Edge version 40.15063.674.0 or above 

  • Firefox version 30 or above

    Note:

    While uploading the license information for Summit application using Mozilla Firefox version 42.0, an error message, “Incorrect License File!”, is displayed. This is a known issue reported by Summit QA team. This issue is fixed in the later versions of the Mozilla Firefox browser.            

  • Chrome version 30 or above 

  • Safari version 5.1.7

When viewing the Application, it is best to view at 1366 x 768 screen resolution.

Database Server

Minimum Hardware Requirements

  • Intel Xeon Quad Core processor or equivalent
  • 8 GB of RAM
  • 250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

  • Windows 2008 R2 or later
  • SQL Server 2008 R2 Standard/Enterprise

Additionally, the following SQL Server editions are supported:

  • SQL Server 2012 Standard/Enterprise
  • SQL Server 2014 Standard/Enterprise
  • SQL Server 2016 Standard/Enterprise

  • SQL Server 2019 on Windows 2019

    Note

    In order to Support Summit Application with SQL Server 2019 Database, the Customer Environment must be upgraded to SQL Server 2019 with latest CU-1.

    For example, if latest is CU10 then the recommended upgrade must be CU9 which is 10-1

The above mentioned minimum hardware and software requirements are for indicative purposes only. The application experience may not be the best on this minimum configuration. The performance and experience of the application depend on various factors including the customer environment.   Please contact Symphony Summit Sales or Support Team to understand the implementation and deployment services provided to assess your specific needs.

Network Prerequisites

Summit Web Server

Application

Default Port

Web Server Port

80 or 443 (Configurable during installation)

Mail Server Ports Help Desk: POP/SMTP/SMTPS Monitoring: SMTP

110//25/465 25

SNMP

161, 162

SSH/Telnet

22/23

WMI – DCOM & RPC (If monitoring has to be done using WMI)

135, 445, 5000, 5001 & 5002 (Changing Dynamic WMI ports to a limited port involve registry changes in target endpoints)

Applications

Application-specific ports if applications are to be monitored.

MSSQL Database Server Port

1433 (Standard Port)

DNS/LDAP (In Domain controllers, to enable AD-SSO, ADIMPORT)

53/445 /389

Mail Server Port: SMTP (Cloud Instance)

SNMP Port No. 25 is blocked for cloud instances. User can use any custom port. However, it is recommended to use custom Port No. 587.

Summit Orchestration Proxy Server

Application

Default Port

Web Server Port

80 or 443 (Configurable during installation)

SNMP

161, 162

SSH/Telnet

22/23

WMI – DCOM & RPC (If monitoring has to be done using WMI)

135, 445, 5000, 5001 & 5002 (Changing Dynamic WMI ports to a limited port involve registry changes in target endpoints)

Applications

Application-specific ports if applications are to be monitored.

Mail Server Port: SMTP (on Premise)

25

Summit Orchestration API Server

Application

Default Port

Web Server Port

80 or 443 (Configurable during installation)

MSSQL Database Server Port to DB Server

1433 (Standard Port)

Ports to be Opened in Firewall

For Summit Web Server - Summit Orchestration Proxy Server Communication (Registration and Replication):

Summit Role

Ports

Direction

Summit Web Server

80 or 443 (Default)

Inbound and Outbound

Summit Proxy to Summit Web Server

80 or 443 (Default)

Inbound and Outbound

Summit Data Collector to Summit DB

1433 (Standard Port)

Inbound and Outbound

Summit Agent

80 or 443 (Configurable during installation)

Inbound and Outbound

Advanced Remote Desktop Features (Paid Version)

Webserver Listen: 8040

Relay Listen: 8041

Inbound and Outbound

Basic Remote Desktop (OOB Available)

7900 (Default)

Inbound and Outbound


Note:

The ports mentioned above are the default ports. However, they are subject to change automatically based on the port availability. Please contact us, if you face any problem. The mode of communication between the Summit Web Server and Summit Proxy is, by default, HTTP and can be modified to HTTPS.

Port Selection - Summit Proxy and Summit Agent

Port

Protocol

Service/ Process

Direction

Description

Encryption

Component

443




TCP



IIS

Inbound

To receive incoming Traffic from Proxy

SSL/TLS 1.0, TLS 1.1, TLS 1.2

Data Collector

Outbound

To send data from Proxy to Data Collector

SSL/TLS 1.0, TLS 1.1, TLS 1.2

Proxy

Inbound

To receive incoming Traffic from Asset Agent (for Windows and MAC) and Server Agent

SSL/TLS 1.0, TLS 1.1, TLS 1.2

Proxy

Outbound

To send traffic from Asset Agents to Proxy.

SSL/TLS 1.0, TLS 1.1, TLS 1.2

  • Windows: Asset SSI and Asset SAM Agents
  • Non-window: Linux Agent

Outbound

To send traffic from Asset Agents to Proxy.

SSL/TLS 1.0, TLS 1.1,

Asset MAC and Server Agents

80

TCP

IIS

Inbound

To receive incoming Traffic from Server Agent

-

Proxy

Outbound

To send traffic from Server Agent to Proxy

-

Server Agent

This Agent is designed to operate in the same LAN topology where Summit Orchestration Proxy Server is located. The data is pushed to Summit Proxy server, Proxy server encrypts the entire data frame with AES 256, and then transfers to Data collector on SSL channel, chronologically.