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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page: Customer Fixed Issues | Known Issues

Hotfix Merges

The following Hotfixes are merged with this release. Please refer to the respective Release Notes for details.

Resolved Issues

This section provides details about the fixed customer issues in following modules.

Service Management
Asset Management
Platform

Service Management

Issue ID	Issue Description	Scenario	Resolution
110138	After creating an Incident, when the user selected the Sub Workgroup, the Assigned To field was getting cleared while the incident was in-progress or pending status.	Pre-requisite: Logged in user should be an Analyst. Steps: Navigate to Incident > User > Manage Incidents > New Incident for User. Enter the mandatory field values and Click SUBMIT. Select a Workgroup having a Sub Workgroup > Select a user under Assigned To. On selecting a Sub Workgroup, the Assigned to field should not change.	On selecting a Sub Workgroup, the Assigned to field is not getting cleared and working as expected.
109874	User Delegation for Change Management was not working if the Approval User and Delegation User had different Time Zones.	Pre-requisite: 1. Configure a Delegate user 'D' with Time Zone IST, for Approver 'A' with Time Zone PST. Steps: 1. Navigate to Change > User > New Change Request > Select the Tenant > Enter the Mandatory Details > Click SUBMIT. 2. Log in as a Delegated User 'D' for approver 'A'. 3. Click APPROVAL on the Actions Panel. 4. Verify if the Approval for the approver is enabled for Delegated User as per the Approver's Time Zone. 5. Verify if the Delegated user can approve the Change Record.	User Delegation for Change Management is working if the Approval User and Delegation User have in different Time Zones.
108739	In the Incident Management Module, under CHANGE HISTORY, the Logged Time and Elapsed Time were not getting updated according to the updated Time Zone in MY PROFILE.	Steps: 1. Log in to the SummitAI Application > Check the Time Zone set in MY PROFILE. 2. Navigate to Incident > User > Manage Incident > Incident List > Select any Incident ID. 3. On the Actions Panel, click CHANGE HISTORY > Note Logged Time under Incident History. 4. Note Elapsed Time under Elapsed Time By Workgroup. 5. Update the Time Zone in MY PROFILE. 6. Note Logged Time under Incident History as per New Time Zone. 7. Note Elapsed Time under Elapsed Time By Workgroup.	The Logged Time and Elapsed Time are reflecting correctly on updating the Time Zone in MY PROFILE.
109237	The selected new caller username was not getting updated in the Incident Management Module when changing callers via the Change Caller option using the magnifying glass Icon in the search field.	Pre-requisite: The change caller option should be configured at the Tenant level. Steps: Navigate to Incident > User > Manage Incident > Incident List. Click any Incident ID. Click CHANGE CALLER Icon > Click Change Caller. Click the magnifying glass icon > Type in the username in the search field > Select the user > Click OK > Click SUBMIT.	The selected new caller username is now getting updated when changing callers via the Change Caller option using the magnifying glass Icon function.
109443	The updated Caller Name was not getting displayed under New Value column of Change History pop-up.	Prerequisites: Navigate to Incident > Manage Incidents > Incident List. The Incident List page is displayed. Click on Incident ID. Click Change Caller. Type any username and select the user. Click Submit. The new Caller name is updated. Navigate to Actions > Change History. The Change History pop-up page is displayed.	The updated Caller Name is getting displayed under New Value column of Change History pop-up.
109864	The Total Service Requests count was displayed as 0.	Prerequisite: Navigate to Request > Manage Service Requests > Service Request List. The Service Request List page is displayed.	The Total Service Requests count is displayed accurately as expected.
110507	The VIP Users data was displaying the duplicate SRs.	Prerequisite: Configure VIP users in two different Tenants with same name (Request > Configuration > User Type). Steps: Login to the application as VIP user. Navigate to Reports. Select Service Request module from the drop-down. Select Open Service Requests Report. Click Summary by User Type tab.	The VIP Users data does not display the duplicate SRs.
110061	Issue 1: The Total Count hyperlink was displaying the incorrect data with Summary count of all the workgroups. Issue 2: The Total Count number was getting mismatched with the actual count as it was showing another Workgroups count as well.	Prerequisites: Navigate to Select Incident Management module from the drop-down. Select Incident FCR Report. Select any two Workgroups under Filters options. Click Total Count hyperlink.	Resolution 1: The Total Count hyperlink is displaying the correct data. Resolution 2: The Total Count number is in sync with actual count w.r.t to the selected two Workgroups.
109916	System was displaying the following error while approving the SRs. “Oops! An error occurred “	Prerequisites: Create a Catalog with Text and drop-down field. Enable Approver Group checkbox and save the group as Save as Group Template. Create a Workflow with 3 approvers (User Group, Select Individual, Technician Selectable). Select the above created group for the first approver. Create any condition between First and Second approver and publish the Catalog. Steps: Create a Service Request with same catalog. Login as Approver. Navigate to Service Request List page and click on the above created SR ID. Navigate to Request > Approve Service Requests > Approver page. Click the The Approve Service Request page is displayed. Enter the mandatory information. Click Approve Service Request under Actions. The Approve Service Request pop-up page is displayed. Select the Approval Status as Approved and click Submit.	System does not display any error while approving the SRs.
114353	The user was not able to update the user status. (Active/Inactive)	Steps: Navigate to Admin > Basic > Users > User List. In the FILTERS pop-up, select the Domain from the drop-down which is a mandatory field. Select the desired Customer and Location. Search the desired user in the Search User field. Click SUBMIT. The User List page is displayed. Click the desired User ID count hyperlink. The User ID Details page is displayed. Verify the Active checkbox.	The user can update the user status as Active or Inactive after the resolution.

Asset Management

Issue ID	Issue Description	Scenario	Resolution
109887	The user was unable to select Asset ID checkbox for deallocation when all the Asset Status was selected in the FILTERS pop-up. NOTE: The selection of checkbox worked when all the asset statuses were selected except the CMDB Export option.	Steps: Navigate to Asset > User > Manage Assets > Asset Inventory. Select Fixed Asset Type on the Asset Inventory page. Select the desired Tenant from the drop-down, which is a mandatory field. Click the desired hyperlink count for In-store/Allocated status. The Fixed Asset List page is displayed. Click FILTERS from the right pane. FILTERS pop-up is displayed. Select all the mandatory fields with desired options. In the Status field, select the Select All checkbox. Click SUBMIT. The Fixed Asset List for the selected criterion is displayed. Select the checkbox of the asset having CMDB ID for deallocation.	The Asset ID checkbox selection for asset deallocation works fine for all the filter options after the resolution.
108338	The Agent Online Status Report and Hardware Discovery (Asset Details) page displayed the wrong hostname. The asset details were not overwritten on the temporary table (AM_agent_onlinestatus), due to which the invalid hostname was displayed.	Steps: To view the Agent Online Status Report Navigate to Reports > Asset Management. Select Agent Online Status Report from the Reports drop-down. The Agent Online Status Report Summary page is displayed. To view the Asset Details Navigate to Asset > User > Manage Assets > Asset Inventory. Select Fixed Asset Type on the Asset Inventory page. Select the desired Tenant from the drop-down, which is a mandatory field. Click the desired Asset count hyperlink. The Fixed Asset List page is displayed. Select the desired Asset ID count hyperlink. The Asset Details pop-up is displayed. Verify the Host Name displayed on the grey bar. View Asset Information > Hardware Discovery. Verify the Host Name displayed here. View Asset Information > Asset Register. Verify the Host Name displayed here.	The Agent Online Status Report maintains the record based on the serial number uniqueness after the resolution. NOTE: The current functionality involves the operation of Agent Online Status Report based on both Host Name and Serial Number.
111199	User was facing an issue as assets were not moving from the In-Transit State to In-Store after approving the STORE MOVEMENT request in the Asset Movement History page.	Steps: Select Asset > User >Manage Asset > Asset Inventory. Select Fixed Asset Type on the Asset Inventory page. On the FIXED ASSET page, the FILTERS pop-up page is displayed. Select the value for Status as In-Store and select the other required filter criteria. Click SUBMIT. The list of Assets based filter criteria is displayed. Click the Asset ID to view the Asset details. Select the check boxes corresponding to the Assets that you want to move to another Store. On the ACTIONS panel, click STORE MOVEMENT. On the STORE MOVEMENT page, select the Destination Store where you want to move the Assets and provide your remarks in the Remarks text box. Select the Destination Store, Returnable Type and provide a Return Date. Click SUBMIT to send the Asset movement for approval.	The assets are moving from In-Transit state to In-Store after approving the STORE MOVEMENT request on the Asset Movement History page after the resolution.
110678	The user was unable to select/filter any assets on the New Service Request page.	Prerequisites: Log in to the SUMMIT Application as an ADMIN. Create an SR catalog with Enable User Asset, and Enable Asset Search checkboxes selected in the Additional Information tab. Approve the SR catalog wherein the catalog is in Published mode. The Asset Inventory should contain Fixed Assets under In-Store, Allocated, and Inactive status. The Fixed Assets should be allocated to the logged-in user. Steps: Navigate to Request > User > New Service Request. Select the desired Tenant from the left panel, which is a mandatory field. Select the created SR Catalog. In the Asset Catalog page, verify the assets displayed in the Asset Allocation grid. Click the Link Asset button. The Asset Allocation popup is displayed. Verify the Assets displayed in the Asset Allocation popup. Select the Filter By value as Asset ID.	The Filter By search field on the New Service Request page displays the relevant asset data after the resolution.
109971 114545	When the Asset Management team approved both approvals to map the laptop to In-Store status, the application displayed the asset in In-Transit status instead of In-Store status.	Steps: Select Asset > User >Manage Asset > Asset Inventory. Select the Fixed Asset type on the ASSET INVENTORY page. On the FIXED ASSET page, the FILTERS pop-up page is displayed. Select the value for Status as In-Store and select the other required filter criteria. Click SUBMIT. The list of Assets based filter criteria is displayed. Click the Asset ID to view the Asset details. Select the check boxes corresponding to the Assets that you want to move to another Store. On the ACTIONS panel, click STORE MOVEMENT. On the STORE MOVEMENT page, select the Destination Store where you want to move the Assets and provide your remarks in the Remarks text box. Select the Destination Store, Returnable Type and provide a Return Date. Click SUBMIT to send the Asset movement for approval. To view the In-Transit status and Movement History Select the desired Asset ID count hyperlink. The Asset Details pop-up is displayed. View Asset Information > Asset Register. Verify the value displayed for In Transit option. View Asset History > Movement History. Verify the data displayed.	The store assets can be mapped successfully post approval after the resolution.

Platform

Issue ID

Issue Description

Scenario

Resolution

113813

The API payload ADM_CreateorUpdateUser not updating Remarks.

API Request:

View API request

{

"ServiceName": "ADM_CreateorUpdateUser",

"objCommonParameters": {

"_ProxyDetails": {

"AuthType": "APIKEY",

"APIKey": "6CE2tl6ochPHQbVVVHlM1XJlcqjOm+NB/M5KNLFpopo=",

"ProxyID": 0,

"ReturnType": "JSON",

"orgid": 1

},

"UniqueField": "EmailId",

"Users": [

{

"UserName": "Test_11oct2022",

"EmployeeId": "",

"Password": "test@123",

"Login_ID": "Test_6oct2022@abc.com",

"DomainName": "Summit",

"EmailId": "Test_26oct2022@abcd.com",

"ManagerEmailId": "",

"ManagerEmployeeID": "",

"Manager_NT_UID": "",

"MobileNumber": "272272",

"NT_UID": "",

"RoleTemplate": "Super Admin",

"Designation": "Lead",

"Joindate": "05/02/2020",

"Address": "Gollastreet,Mumbai",

"Location": "mumbai-911",

"City": "Vijayawada",

"ContactNumber": "+81-0944022338789",

"State": "Maharastra",

"Country": "India",

"Customer": "SUMMIT",

"TimeZone": "(UTC - 02:00) FNT - Fernando de Noronha Time",

"UserLevel": "level5",

"ZipCode": "534235",

"LoginType": "FORM",

"APIKeyExpiry": "2020-08-21",

"Remarks": "this is remarks",

"UserType": "Analyst",

"SortOrder": "0",

"IsLocked": "0",

"Active": "true",

"checkboxcustomattributes": []

}

]

}

}

API Response:

View Response

{"Errors":"","Message":"1 Users Updated Successfully.","Output":"","TokenID":"

44E641509E957772D1997668817B4996F7D3AB2243C2416

CB3C633AF5564A5FBC1AF5F919DF7F2A91889D1A08AB434EB1FC05D54976BF2C77D

E514C5AA5515E0DFD629B4794236E6A238BCF9E0BE2BB31E0213BF19FC

20EE41F0878E834E9EDAEB491B306E2B79AC5150EBB70E2B7C5388C28A75C3522129C874

14FC2485716F49606D551667D8C3F2DCF3D84F318EF59883B0ED2CF3C7068EAC5CF0F9E9AE0C

5B44B0A89FBC1FC15C5C913139D47D94","OrgID":0,"OutputObject":{"Inserted_Records":null,"Updated_Records":[{"Id":"4060","UniqueId":"Test_26oct2022@abc.com","APIKey":""}]},"OutputID":0,"Input":null}

Earlier Password field was not passed as login type was NT. This was the cause for Remarks field not getting updated. This issue is now fixed and

ADM_CreateorUpdateUser updates the Remarks field successfully.

110315

Unable to get appropriate report due to mismatch issue.

NA

Report database record mismatch issue is fixed, that the lookup data for tenant, location, customer, and workgroup must update back in DN master in case it got updated in transaction system.

Known Issues

This section describes the known issues detected by the SummitAI Dev and QA team from previous releases.

Issue Number

Issue Description

Scenario

Workaround

101982

An approver encountered an error ‘Opps, Error Occurred’ message when opening an SR for approval.

Prerequisites:

Create a Catalog with fields including an Attachment field.

Create an SR and attach an email with a symbol in the attached file name.
For Example:

Steps:

Log in to the SummitAI application as an Approver.
Navigate to Request > Service Request List.
Click the newly created SR ID hyperlink.

N/A

92233

On submitting the cloned CR, the following message is displayed:

“The Standard Template is mandatory.”

Prerequisites:

Navigate to Change > User >New Change Record. The NEW CHANGE RECORD page is displayed. Enable the check box Propose for Standard Change. Enter the value for Standard Template Name and Proposal Justification, and click SUBMIT after mentioning other mandatory fields. A new CR ID is created.
Authorize this newly created CR and click on the CLONE CR tab under Actions panel.
CLONE CR pop-up is displayed. Enable all the check boxes and click Clone. A New CR page will be displayed. Enter the value at Standard Template Name, Proposal Justification and other mandatory fields and click SUBMIT.

NA

Issue
An Administrator has remapped the Resigned approver approvals to a new approver in the Resigned Approver List. Before the original approver has resigned, an asset task for floor or store movement is awaiting approval. It is now assigned to the new approver as per action taken by Admin. The new approver is getting an information message "You are not an approver" on the Movement Approval page (Asset > Manage Assets > Approvals > Movement Approval) while approving an asset for floor or store movement. (#86330)
On Change Record List screen, the selected field value for the Tag filter is getting cleared when you select the field value for the Tenant filter as ALL. (#86329)
A sub-status that is not default, is deactivated even though the sub-status is assigned to an Asset. Recommendation: To deactivate the sub-status, move the active Assets to another sub-status and then deactivate the sub-status. (#86269)
Full Name is not displayed under FIXED ASSETS upon selecting Dashboard > Asset Dashboard. This issue occurs when you have configured the Sub Status parent with 50 characters or more. (#86159) Note The Full Name is displayed, if you rotate the PIE Chart to 90 degrees.
The sub-status value of previously selected Tenant is retained still for the newly selected Tenant. For example, the sub-status value selected for a Tenant ‘IT Solutions’ is ‘server’. Now search for a different Tenant and select another Tenant as ‘Information Technology’. The sub-status value ‘server’ of previous Tenant is displayed incorrectly for the newly selected Tenant ‘Information Technology’. (#86273)
On the Remote Desktop Sharing screen, when you request for a Microsoft Teams meeting link (Advanced > RDP Type > Microsoft Teams) and click on Audit Log hyperlink under Session History tab, the message "Your request is processing please wait…" is displayed, but no further action is being made (#86297).
The formatting of Custom Attributes and Attribute Values using nicEditor on the User Communication tab of the Service Request Details page is missing when you click on the Print icon of the My Service Request Details page (#84048).
The text alignment of Custom Attributes and Attribute Values mentioned on the Service Request Details page is not getting displayed properly on the My Service Request Details page under the Additional Information tab (#83888).
On the notification window, the scheduled CAB meeting time is displaying incorrectly (#85493).
On accepting the meeting invite (calendar invite), the date and time are displaying incorrectly in the When field of the acceptance e-mail in the Sent Items folder (#84971).
On Microsoft Teams, the joined user details are displaying as 'U'(Undefined). But on hovering the mouse on 'U', the user details are displaying on the screen. This issue is happening only with the Admin account (#84966).
While sharing the screen, the selected screen is getting displayed multiple times and the screen gets stuck. Due to this issue, the data on the screen is not completely displayed. This issue is occurring only when the user logs in to the MS Teams desktop app as well as a browser app at the same time and tries to share the screen (#84978).
Admin is not getting any notification that users are waiting in the lobby when the Admin has opened the MS teams in two different browsers or two different devices (#84982).
On the COMMUNICATION HISTORY pop-up, the data (Custom attributes and its values) of the User Communication is not displayed in proper format and all the data is displayed in a single line without any delimiter. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#84018).
On the Communication tab and Change History tab of the Service Request Summary pop-up, the Custom attributes, and its values are not aligned properly. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#83893).
In the User Communication tab of the Service Request Detail page, formatting applied to Custom Attributes and Attribute Values using nicEditor is not retained in the End-User e-mail body when the ticket is updated. (Bug# 84047)
In the Text Editor, when text alignment (Middle, Centre, Left) option is used, the UI alignment is not working as expected throughout the SummitAI application. (Bug# 85770)
Following known issues are observed in the Problem Record Detail page for Mobile application: When the RCA Approver refers back the PR, the RCA Approver Name and RCA Approve Date are not captured. When the Reviewer refers back the PR, the Reviewer/Approver Name, Reviewer/Approver Date and Reviewer/Approver Status are not captured. When the Reviewer rejects the PR, the Reviewer/Approver Name and Reviewer/Approver Date are not captured. (Bug# 85946)
On the SEARCH ASSET page (ASSET > USER > MANAGE ASSETS > ASSET INVENTORY page > Click Non-Fixed Asset icon (Consumable, Accessories, or Software) > Click Search Asset icon), an error message "Oops! An error occurred" was displayed when the length of the specified search text is more than 30 characters. This issue exists for the following scenarios: When in the search text field, a relational operator i.e., <, >, <=, or >= is specified to search Assets. When the user tries to search Non-Fixed Asset. (Bug# 73532)
For the Custom Attribute (Drop-down), if any value is set as default on the Form Builder page (Admin > Basic > Infrastructure > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next > Drag and drop the Drop-down Custom Attribute > Type in the Label for the Custom Attribute > Select Options (data source) as Manual > Type in the Drop-down Values and Make one value as default), then the default value is not automatically set for that Custom Attribute (Drop-down) across the Incident Management module (Bug# 71703).
If the SLA is paused during the PR resolution and the Paused Time is before RCA Deadline, the paused duration is not getting added to the Resolution Deadline. This issue is occurring when the Resolution Deadline Type is selected as RCA Deadline Time in the Deadline Configuration. (Bug#74495) Note: If the SLA Paused Time is between RCA Actual Time and RCA Deadline, the paused duration does not consider for the Resolution Deadline. Example: Consider the PR Log Time as 9:00 AM, RCA Deadline as one hour, and Resolution Deadline two hours. The paused duration does not add if the Analyst performs the below actions: If the RCA completed at 9:30 AM (RCA Actual Time), where RCA Deadline is 10:00 AM. If the Analyst pauses the PR at 9:40 AM to 9:50 AM before RCA Deadline Time (10:00 AM), the paused duration 10 mins is not getting added to the Resolution Deadline. The Expected Resolution Deadline should be: RCA Deadline Time + Resolution Deadline + Paused Time = 10:00 AM + 2 hours + 10 mins = 12:10 PM.
When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed: On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval. The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver. Prerequisites Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as Allocate > Select the End Time value and click SUBMIT). Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT). Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled > Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT). Bug Reproduction Steps: Login to the Application as Checker. Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel. On the Filter pop-up page, select the Tenant and specify the required details. Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed. On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details. Click SUBMIT. Validate the data. (Bug# 72171)
The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031) Prerequisites: Configure Bulletin Boards for multiple Tenants. Bug Reproduction Steps: Log into the Application as an Administrator. Configure a Bulletin Board. For more information, see Configuring Bulletins. Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter. Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.
On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079) Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module: Bug Reproduction Steps: Log into the Application as an Administrator. Select Admin > Advanced > Automation > Orchestration. On the WORKFLOW LIST page, click the NEW On the WORKFLOW CONFIGURATION pop-up page, select Module as Service Request, and specify other details to configure the Orchestration Workflow. Map the Target Host Type to From Previous Output value for the scripts of the Orchestration Workflow. Log out and log into the Application as an Administrator or as an Analyst. Select Request > Manage Service Requests > Service Request List. On the SERVICE REQUEST LIST page, specify the Filters and open an SR. On the SERVICE REQUEST DETAILS page, click the ORCHESTRATION tab. On the ORCHESTRATION tab, click the Script When the Script (other than the first Script) is in In Progress status, check the Target column details on the ACTION DETAILS pop-up page. The Target ID is not displaying in the Target column. After successful execution of the Script (other than the first Script), click the Script hyperlink. Check the Target column details on the ACTION DETAILS pop-up page. Now, the Target ID is displaying in the Target column.
On the IMPORT ASSET and ADD ASSET pages, the users can add multiple Assets with same Serial No., although, Serial No. is a unique field for Assets. This issue is found if Maker/Checker configuration is enabled. For example, a user added an Asset with Serial No. 123 and is pending for Checker’s approval. The user is able to add another Asset with same Serial No. 123. And send for Checker’s approval. The Checker is also able to approve two Assets with same Serial Number on the MAKER-CHECKER ASSET-APPROVAL page. Bug Reproduction Steps: Select Asset > User > Manage Asset > Import > Import Asset. On the IMPORT ASSET page, under GENERAL tab, select the required options and upload the updated Asset Import Template. Click SUBMIT. Select the sheet to import the Assets. Click the Mapping tab and select the required options if not already selected. Click Next. Click the Preview tab and select the store where you want to import the Assets from the Store list. Click IMPORT ASSETS TO QUEUE on the ACTIONS panel. Alternatively (Steps 1-5), select Asset > User > Manage Assets > Asset Inventory. On the ASSET INVENTORY page, click FIXED. On the ACTIONS panel, click ADD. On the ADD ASSET page, specify the required information and click SUBMIT. Add two Assets with same Serial Number. The Application allows to import or add two Asset with same Serial Number. Select Asset > User > Manage Assets > Approvals > Maker Checker Approval . On the MAKER-CHECKER ASSET-APPROVAL page, click Filters on the ACTIONS panel. Select the Tenant. Select the Transaction Type as Add to view the list of requests from the Maker. The Assets with duplicate Serial Number are displayed. Click APPROVE on the ACTIONS panel. On the APPROVE pop-up page, select the Approval Status as Approved. (Bug#67236)
The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled. (Bug#67240)
On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.
On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.
On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.
The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.
Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).
Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings). Workaround: The users need to re-login to the SummitAI application after deleting the logo.
On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.
The following issues are observed in BI Custom Reports: When a user downloads the report (in any format), the data is displayed with hyperlinks. When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object]. In the exported report, report name is displayed with '+' instead of space.
The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured. Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).
The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.
The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.
The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).

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